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Open-planning introduces citizens to the institutions that make
policy as one way of bolstering democractic technological decision
making. Specifically, the book explores the application of open
planning to the policies that direct and design the operation of
technology-based information systems. The use of these systems so
far has produced dangerous dichotomy between those who are part of
the knowledge elite and those who merely accommodate themselves to
technological change.
The contributors to this book are both cautionary and hopeful as
they offer visions of how information design can be practiced
diligently and ethically, for the benefit of information consumers
as well as producers. Information design is the newest of the
design disciplines. As a sign of our times, when the crafting of
messages and meaning is so central to our lives, information design
is not only important-it is essential. Contemporary information
designers seek to edify more than to persuade, to exchange more
than to foist upon. With ever more powerful technologies of
communication, we have learned that the issuer of designed
information is as likely as the intended recipient to be changed by
it, for better or worse. The contributors to this book are both
cautionary and hopeful as they offer visions of how information
design can be practiced diligently and ethically, for the benefit
of information consumers as well as producers. They present various
methods that seem to work, such as sense-making and way-finding.
They make recommendations and serve as guides to a still young but
extraordinarily pervasive-and persuasive-field. Contributors
Elizabeth Andersen, Judy Anderson, Simon Birrell, Mike Cooley,
Brenda Dervin, Jim Gasperini, Yvonne M. Hansen, Steve Holtzman,
Robert E. Horn, Robert Jacobson, John Krygier, Sheryl Macy, Romedi
Passini, Jef Raskin, Chandler Screven, Nathan Shedroff, Hal
Thwaites, Roger Whitehouse
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