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Innovation is promoted to improve performance and increase the
quality of services provided by public service organisations.
Managing public services innovation provides the first in-depth
exploration of innovation and the management of innovation in the
housing association sector. Drawing on longitudinal case studies
and data sets, including the Housing Corporation's Innovation and
Good Practice database, Managing public services innovation:
indicates that housing associations have innovative capacity and
classifies innovation in the sector; identifies the 'innovative
housing association' and its key characteristics; explores the way
innovation has been managed in housing associations making
recommendations for best practice; develops techniques to develop
evidence-based policy in the housing association sector; discusses
the implications of innovating in regulated public service
industries. Managing public services innovation is essential
reading for housing industry and public management professionals,
policy makers and academics in housing, business and public
management departments.
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