Physicians of all disciplines know (or quickly learn the hard way) that effective and compassionate communication is arguably the single most important determinant of patient satisfaction. For cataract surgeons, the words said before, after, and even during the operation are often more important to the patient's happiness than the objective quality of the surgical result. What I Say: Conversations that Improve the Physician-Patient Relationship is designed to help cataract surgeons to hone their verbal interactions to be as sharp as their surgical skills. Muddled, clumsy, or impromptu explanations diminish the doctor-patient relationship and could prevent patients from receiving the surgery they need or appreciating the results they get. Knowing in advance which words to use in difficult situations is analogous to knowing how to manage a complication before it occurs. The results are inevitably better when a physician has considered every possible outcome instead of attempting to come up with exactly the right solution on the spot. Rather than figure out the right words by trial and error, however, What I Say has recommendations on exactly what to say to build strong and trusting patient relationships. Drs. Robert Osher and Jack Parker have compiled conversational scripts from Dr. Osher's 40-year career in ophthalmology, as well as contributions from over a dozen international mavens of bedside manner into a strategy guide through even the most difficult patient conversations that inevitably surround cataract surgery. Topics include: Lowering Expectations for Spectacle-Free Vision The Torn Posterior Capsule Postoperative Refractive Surprise The Dropped Nucleus The Unhappy Patient Despite a Good Result Containing examples of conversations with cataract surgery patients where informing and reassuring take top priority, What I Say: Conversations that Improve the Physician-Patient Relationship was created to aid cataract surgeons in their pre-operative, intra-operative, and post-operative interactions with patients. With the advice contained inside, surgeons will be able to motivate patients, calibrate expectations, and diffuse frustrations in every possible scenario.

In The Real ABCs: A Surgeon's Analysis and a Father's Legacy, Second Edition, pioneering cataract surgeon Dr. Robert Osher reflects on his 40-year career and candidly shares that the secret to his professional success and personal happiness lies in the pursuit of "the real ABCs"-achievement, balance, and contentment. Dr. Osher was an internationally renowned surgeon and father of five when he was diagnosed with a pineapple-sized kidney cancer at age 53. Suddenly confronted with his own mortality, he resolved to write his legacy for his family, friends, and colleagues. The result is The Real ABCs, originally published after Dr. Osher's successful recovery and newly updated with his experiences and wisdom of the last decade-an inspirational story of one man's achievements as well as a prescriptive guide for finding balance and contentment. In The Real ABCs, Dr. Osher tells the story behind some of his accomplishments in ophthalmology, including the founding of the Cincinnati Eye Institute, the Cataract Surgery: Telling It Like It Is meeting, the Video Journal of Cataract and Refractive Surgery, and the introduction of groundbreaking techniques in cataract surgery. Dr. Osher demonstrates the importance of hard work and enthusiasm while admitting the inevitability of adversity and setbacks, acknowledging that his achievements wouldn't be possible without the influence of his cherished teachers, mentors, friends, and family. Throughout the book, Osher also stresses the importance of seeking balance, whether it's through nature, adventure, service, or adherence to one's principles. The Real ABCs: A Surgeon's Analysis and a Father's Legacy, Second Edition is a deeply personal story filled with universal life lessons. Ultimately, Dr. Osher shows that approaching one's career and personal life with passion and perseverance can help anyone attain a feeling of contentment and success.