“Why didn’t they understand me? I was as clear as I could be.” Everyone has had this thought at one time or another. Research from the fields of psychology and cognitive science can provide concrete answers to these questions. In Failing to Communicate, Dr. Roger Kreuz explores the answers to these questions We are exposed to the dangers of miscommunication early in life. As children, we play the Telephone Game and learn an important lesson about the fragility of long communication chains. And as adults, we are constantly on the lookout for misunderstanding. People interrupt each other, on average, about every ninety seconds in order to check their understanding. Despite such vigilance, however, a great deal of what is said and written is not understood as intended. Miscommunication has led to military defeats, the loss of spacecraft, and even more tragically, accidents that cost human lives. It plays a role in road rage and social media feuds. It haunts the courtroom, the boardroom, and the singles bar. Failing to Communicate includes dozens of such examples and explains them in light of what researchers have discovered about how communication works—and why it so often fails. Research from psychology and cognitive science has revealed a host of specific factors that contribute to misunderstanding. Some of these have to do with how our minds make sense of what we hear and read, while others are the result of cognitive, social, and cultural factors. The very structure of a given language can be problematic as well. In short, there is no one reason for miscommunication: there are a host of underlying causes. Issues of misunderstanding have only multiplied as new mediums for communication have arisen. Emails, texts, and social media posts are even more problematic because they are impoverished modes of communication. Without facial cues, tone of voice, gestures, and even the creative use of silence, our intentions in these text-only mediums are even more likely to go awry. Failing to Communicate is intended to appeal, from beginning to end, to the general reader who wants to know more about why our attempts at communication fail so often

How adult learners can draw upon skills and knowledge honed over a lifetime to master a foreign language. Adults who want to learn a foreign language are often discouraged because they believe they cannot acquire a language as easily as children. Once they begin to learn a language, adults may be further discouraged when they find the methods used to teach children don't seem to work for them. What is an adult language learner to do? In this book, Richard Roberts and Roger Kreuz draw on insights from psychology and cognitive science to show that adults can master a foreign language if they bring to bear the skills and knowledge they have honed over a lifetime. Adults shouldn't try to learn as children do; they should learn like adults. Roberts and Kreuz report evidence that adults can learn new languages even more easily than children. Children appear to have only two advantages over adults in learning a language: they acquire a native accent more easily, and they do not suffer from self-defeating anxiety about learning a language. Adults, on the other hand, have the greater advantages-gained from experience-of an understanding of their own mental processes and knowing how to use language to do things. Adults have an especially advantageous grasp of pragmatics, the social use of language, and Roberts and Kreuz show how to leverage this metalinguistic ability in learning a new language. Learning a language takes effort. But if adult learners apply the tools acquired over a lifetime, it can be enjoyable and rewarding.