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The Three Books of Business - An insightful and concise guide to improve the Customer Service Representative, Sales... The Three Books of Business - An insightful and concise guide to improve the Customer Service Representative, Sales Professional, and Manager within you! (Paperback)
Roger Reynold Klass
R273 Discovery Miles 2 730
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Ships in 10 - 15 working days

The Three Books of Business Goals are to improve call quality, increase sales, and elevate management effectiveness. It strives to bring a people-oriented and service approach to the business world. Finally, it wants to increase a self appreciation to what you do. Roger is an award winning professional with a proven track record. This book is also recommended to anyone dealing with people in their daily duties.

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