Developing Knowledge-Based Client Relationships, Second Edition, shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of knowledge-based client relationships, Ross Dawson provides clear and extremely practical approaches for all professional and knowledge-based firms on how to create unique value for both clients and themselves.
Detailed case studies across a wide variety of professional services industries offer valuable insights into world leading practice in the field.

He examines key client programs, and how to create deeper knowledge-based relationships through these. He discusses in detail the collaborative technologies available today and how they can be used in client relationships, along with managing portfolios of communications channels. He also discusses firm-wide relationship management, leading relationship teams, and value-based pricing for knowledge-based client relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully.
*Completely updated and revised to focus on the latest thinking in client relationships and professional services
* Discusses how to make effective use of the new collaborative technologies
* Includes numerous case studies and examples of real professional services firms

Developing Knowledge-Based Client Relationships, Second Edition, shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of knowledge-based client relationships, Ross Dawson provides clear and extremely practical approaches for all professional and knowledge-based firms on how to create unique value for both clients and themselves. Detailed case studies across a wide variety of professional services industries offer valuable insights into world leading practice in the field. He examines key client programs, and how to create deeper knowledge-based relationships through these. He discusses in detail the collaborative technologies available today and how they can be used in client relationships, along with managing portfolios of communications channels. He also discusses firm-wide relationship management, leading relationship teams, and value-based pricing for knowledge-based client relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully.

When keeping up with massive amounts of information is part of your job and daily life, how do you transform a feeling of overwhelm to a sense of abundance and empowerment? Discover practical insights and strategies to build a positive relationship with information and excel at work and all your ventures. In Thriving on Overload, Ross Dawson provides simple actionable techniques for staying ahead in an accelerating world. It's all about choosing to thrive on overload-rather than being overwhelmed by it. He draws on his work as a leading futurist and 25 years of research into the practices that transform a surplus of information into compelling value. Develop the five intertwined powers that, together, enable extraordinary performance: Purpose: understanding why you engage with information enables a healthier relationship that generates success and balance in your life Framing: creating frameworks that connect information into meaningful patterns builds deep knowledge, insight, and world-class expertise Filtering: discerning what information serves us, using an intelligent portfolio of information sources, helps surface valuable signals above the pervasive noise Attention: allocating your awareness with intent, including laser-like focus and serendipitous discovery, maximizes productivity and outcomes Synthesis: expanding our unique capacity to integrate a universe of ideas yields powerful insight, the ability to see opportunities first, and better decisions Discover valuable lessons from some of the world's most extraordinary "information masters": entrepreneurs, investors, executives, and researchers who are completely at home in a world awash with information, capable of transforming vast mines of data into the solid gold of insight and effective action. Packed with clear guidance, useful exercises, engaging stories, and handy resources, Thriving on Overload will help you build the capabilities that enable you to outperform your peers and prosper as never before in a world defined by excessive information.

Build your business by tapping one of the most powerful trends in business today: Crowdsourcing. Getting Results From Crowds provides practical, pragmatic, clear guidance on how you can draw on the power of crowds to grow your business. Filled with real-life case studies and useful examples, it gives you everything you need to know to create success in a world where talent can be anywhere.

Implementing Enterprise 2.0 provides detailed practical insights into how to create substantial business value with web technologies, supported by numerous case studies of successful implementation and lessons learned. Implementing Enterprise 2.0 can be used to gain a clear understanding of Enterprise 2.0 and Web 2.0 in organizations, identify opportunities for value creation, provide a structured view of benefits and risks, establish governance initiatives, create and communicate a clear Enterprise 2.0 strategy for your organization, and design and implement successful projects.

Build your business by tapping one of the most powerful trends in business today: Crowdsourcing. "Getting Results From Crowds" provides practical, pragmatic, clear guidance on how you can draw on the power of crowds to grow your business. Filled with real-life case studies and useful examples, it gives you everything you need to know to create success in a world where talent can be anywhere. WHAT BUSINESS LEADERS ARE SAYING "Ross Dawson and Steve Bynghall have masterfully delivered a comprehensive and strategically pragmatic guide to crowdsourcing. Each chapter elegantly lays out a key concept and then provides practical advice. This is the must read bible for effective crowdsourcing." - R "Ray" Wang, Principal Analyst & CEO, Constellation Research "This is the smartest, most practical overview of crowdsourcing I've seen (and I think I've seen them all). It will be particularly valuable in helping larger and more established companies to adopt crowdsourcing." - Lukas Biewald, CEO, CrowdFlower "A must-read for anyone looking to easily and cost-effectively leverage skills from around the world." - Davy Adams, Managing Director, IDG Australia "Ross's latest book is a fantastic guide for businesses looking to access skills and drive innovation through crowdsourcing. I highly recommend it." - Peter Williams, CEO, Deloitte Digital "Ross Dawson, the "crowd king," provides with Getting Results from Crowds a comprehensive and up to date review of how to make crowds work for you " - Matt Barrie, CEO, Freelancer.com "To make the most of the different crowdsourcing options available for your business grab a copy of 'Getting Results from Crowds' - it will pay for itself many times over " - Mark Harbottle, Founder, 99designs.com "Ross Dawson has demystified crowdsourcing, and more importantly given us the best road map I've seen to think through recent experience and show you where it fits in your organisation's repertoire. He shows you how to make it work for you." - Nicholas Gruen, CEO, Lateral Economics and Peach Financial, and Chairman, Australian Government 2.0 Taskforce

An executive's guide to success in the network economy The networks are coming to life. In Living Networks, Ross Dawson offers a systematic executive's framework for taking advantage of this extraordinary transformation. Dawson shows how to lead organizations in our intensely networked global economy. He shows how to tap networks to deepen relationships with customers and partners, promote "distributed innovation," and accelerate the development of profitable new products and services. Finally, he shows how individuals can plug into living networks to liberate themselves, earn more money, and achieve greater personal satisfaction.