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Russell Ackoff's long and distinguished career as the doyen of
Design and Systems Thinking was built around a collection of
deceptively simple-but often overlooked-principles and
observations. In Differences That Make a Difference-the last of his
many books-Ackoff determined to distill the wisdom of a lifetime
into a "glossary" that would be easily accessible to managers,
employees, students, and academics alike. His aim was to dissolve
(not solve or resolve) some of the many disputes in professional
and private life that revolve around meaning and
(mis)understanding. For example, development and growth do not mean
the same thing. A cemetery or rubbish heap can grow without
developing, whereas a person continues to develop long after he or
she has stopped growing. Ackoff understood that getting to the
bottom of differences like this one could have far-reaching
practical consequences for improving our organizational health. In
Differences That Make a Difference, he has succeeded magnificently
in creating what Charles Handy in his Foreword calls "a manual for
clear thinking." And if the world ever needed clear thinking...
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