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Has anyone ever pushed in front of you in a queue? Stolen your
parking space? Talked on their mobile phone during a film at the
cinema? In our everyday lives we all encounter rude and
inconsiderate people. This unique book provides the first ever
systematic investigation of typical encounters with rudeness.
Through a meticulous analysis of over 500 events it maps out what
people experience as rude, where and when this happens, and what
takes place in the exchange between the participants. The inquiry
further charts the emotional and social consequences of rudeness
and victimization, with the results challenging the widespread
assumption that bad behaviour is toxic to community life. In
conclusion the study draws upon its findings and surveys a range of
strategies for reducing the level of incivility in everyday life,
identifying some simple and innovative solutions. Incivility will
appeal to criminologists, sociologists and scholars of urban
studies.
Has anyone ever pushed in front of you in a queue? Stolen your
parking space? Talked on their mobile phone during a film at the
cinema? In our everyday lives we all encounter rude and
inconsiderate people. This unique book provides the first ever
systematic investigation of typical encounters with rudeness.
Through a meticulous analysis of over 500 events, it maps out what
people experience as rude, where and when this happens and what
takes place in the exchange between the participants. The inquiry
further charts the emotional and social consequences of rudeness
and victimization, with the results challenging the widespread
assumption that bad behaviour is toxic to community life. In
conclusion the study draws upon its findings and surveys a range of
strategies for reducing the level of incivility in everyday life,
identifying some simple and innovative solutions. Incivility will
appeal to criminologists, sociologists and scholars of urban
studies.
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