The question of the Italian colonies played an important part in the breakdown of Allied cooperation after the Second World War. Britain and the United States were closely involved in this question, yet their respective roles have not received the detailed historical attention which they merit. Based on extensive research in British and American archives, this book will seek to analyse British and US policy on this question within its Cold War context.

Customer Intelligence: From Data to Dialogue outlines clearly how and why ubiquitous information is going to change the world of marketing. It provides an eloquent and balanced perspective that is rooted in a deep understanding of how the marketing process actually works. It combines a thorough knowledge of how information is utilized to create customer profiles with a clear-sighted understanding of how these profiles may be employed in marketing campaigns. The reader is exposed to the vast potential of customer information as well as the reasons why many business leaders have failed to grasp this opportunity. In this landmark book the past is dissected and the future is proclaimed. It is essential reading.

"Never before in my lifetime as a so-called marketing "Guru" have I found the subject of information so compelling, urbane, relevant and exciting ... Kelly's style of writing is riveting; his insights are captivating. He is destined to be one of those authors who change the world."
--Professor Malcolm McDonald, Cranfield University School of Management

"A rare example of a business book that challenges the reader to engage in the debate about the future of marketing in the 21st century."
--Peter G. Wray, Chairman, 'loyalty matters' and CM4P

"Engagingly readable, provocative, and insightful."
--Dr Richard J. Varey, Professor of Marketing, The Waikato Management School, New Zealand

"A concise look at what really matters when a business is serious about driving business value from its most important asset - customer information."
--John McKean, author of "Information Masters" and "Customers are People," www.informationmasters.com

This book is the first study of the role of British Ambassadors in shaping Anglo-American relations during the first generation of the 'special relationship'. As well as showing how ambassadors wielded influence in Washington and helped to formulate British foreign policy, it offers insights into the role of the embassy in modern diplomacy.

In recent decades, the populations in major urban areas across the country have become increasingly diverse in terms of their ethnicities, languages, and economics, and within these evolving contexts many of our schools have struggled to produce good learning results for substantial numbers of their students. Our schools have tried to be fair to all they serve by using similar instructional methods, materials, and technology, and comparable schedules, facilities, and funding, but the outcomes realized for many students are seriously worrisome in terms of their abilities to succeed in our economy in the future. The Covid-19 pandemic further exacerbated this problem. Diverse Students, Diverse Outcomes: Portal Schools for Access to Diverse Teaching and Learning proposes ways to preserve our enormous staff and facility investments in order to provide schooling that will help different students learn in different ways and in the process make education much more attractive and engaging for all concerned-and thereby more economical. The concepts outlined are enriched by perspectives of other building types and supplemented with brief descriptions of twenty-eight schools created over the last fifty years that have been very successful-yet from which we seem to have learned little.

This book reviews the character and impacts of 'actually-existing' neoliberalism in Ireland. It examines the property-development boom and its legacy, the impacts of neoliberal urban policy in reshaping the city, public resistance to the new urban policy and highlights salient points to be drawn from the Irish experience of neoliberalism.

Contemporary American politics have produced levels of ideological conflict not seen since the Civil War. Congressional voting records especially illustrate the increasing ideological polarization between Democrats and Republicans in the Senate. In the 95th Senate, conservative Democrats and liberal Republicans overlapped in the center of the political spectrum. A decade later, the degree of ideological overlap had plummeted, and by the 109th Congress it had all but disappeared. The result is the near-complete gridlock the country has experienced over the last decade, resonating from the fiscal cliff to the debt ceiling. Politics to the Extreme brings together leading scholars and experts to examine how ideological warfare infects and affects American political institutions, hindering the ability on our institutions to respond to pressing policy challenges. This incisive and approachable analysis also identifies solutions for bridging the partisan divide and restoring courtesy to Congress.

This is the first scholarly work to place the function of fund raising within the field of public relations, redefining it as a specialization responsible for the management of communication between a charitable organization and its donor publics. Combining her academic interest in communication with her experience as a fund raiser, the author has produced one of the few critical studies on fund raising, challenging current perspectives and employing systems theory and the concept of organizational autonomy to lead to a new and different approach. Until now, fund raising has been an anomaly, without an academic home and with few general theories to guide practitioner behavior. This book theoretically grounds fund raising and develops a theory that provides a fuller understanding of one of the fastest growing occupations in the nonprofit sector.

In a ground-breaking departure from existing works, almost all of which are how-to manuals based on anecdotal evidence, this is the first academic textbook on fund raising. By integrating practical knowledge with social science theory and research, it presents a comprehensive approach to the function, from its legal and ethical principles to the managerial process by which gifts are raised. Territory previously uncharted in the literature is explored, such as the historical and organizational contexts of contemporary practice. Explanations of programs, techniques, and publics introduce a new system for understanding fund raising's major concepts. Unlike efforts in established fields, most of the material represents original scholarship undertaken to produce a first-time text.
The book's main purpose is to teach students about fund raising--a high-demand, high-paying occupation that will continue to expand into the 21st century as the need for trained practitioners exceeds the supply. During the last decade, fund-raising education moved into the formal classroom and away from an apprenticeship tradition of senior practitioners mentoring newcomers. Yet until now, there has not been a textbook to support this evolving professionalism. Faculty have been reluctant to define fund raising as an academic subject in the absence of a theory-based teaching resource, and courses usually have been assigned to part-time instructors hired from the practice.
This textbook addresses the void. It is designed for graduate and upper-level undergraduate courses dealing with fund raising as a primary or secondary subject. Among its features, each chapter points out research gaps and opportunities--such as problems and theories for master's theses and doctoral dissertations--and ends with a list of suggested readings. The text is appropriate for the diverse academic areas in which fund raising, nonprofit management, and philanthropy are taught, including public administration, management, arts and humanities, education, social work, economics, and sociology. Because of its public relations orientation, it is particularly suited for courses offered in that discipline. Additional audiences are practitioners enrolled in professional development programs; CEOs, trustees, and others interested in self-study; and scholars who need serious literature on the subject.
PROFESSIONAL PROMO PIECE COPY..............Recently, the field of fundraising seems to have taken a giant step backward. Rather than conducting principled efforts to support common political, educational, financial, or social causes, the entire process is making headlines as a venue offering opportunities for influence peddling, corruption and self-promotion. The need for a guide to ethical fund-raising management is greater than ever. "Effective Fund-Raising Management" addresses this need.
The most successful fundraisers understand why certain practices are more effective than others. What works in one situation may not work in another similar--but slightly different--situation. That is why theoretical understanding is vital to fundraising professionals. To be an "expert" practitioner, one must have have enough theoretical understanding to adapt one's practice to a variety of situations. That is the purpose of "Effective Fund-Raising Management"--to provide the underlying theoretical and conceptual understandings that enable an "effective" practitioner to become an "expert" practitioner.
Indispensable to fund-raising professionals, this invaluable resource:
* reviews the entire scope of the fund-raising profession-- from its historical antecedents to the current legal, ethical, organizational, and theoretical principles underlying its practice today;
* provides concise definitions and explanations of the fund-raising process and its position within the field of public relations;
* links effective fund-raising practices to ethical considerations; and
* examines four of the major methods of fund raising-- annual giving, major gifts, planned giving, and capital campaigns.

This is the first scholarly work to place the function of fund raising within the field of public relations, redefining it as a specialization responsible for the management of communication between a charitable organization and its donor publics. Combining her academic interest in communication with her experience as a fund raiser, the author has produced one of the few critical studies on fund raising, challenging current perspectives and employing systems theory and the concept of organizational autonomy to lead to a new and different approach. Until now, fund raising has been an anomaly, without an academic home and with few general theories to guide practitioner behavior. This book theoretically grounds fund raising and develops a theory that provides a fuller understanding of one of the fastest growing occupations in the nonprofit sector.

In a ground-breaking departure from existing works, almost all of which are how-to manuals based on anecdotal evidence, this is the first academic textbook on fund raising. By integrating practical knowledge with social science theory and research, it presents a comprehensive approach to the function, from its legal and ethical principles to the managerial process by which gifts are raised. Territory previously uncharted in the literature is explored, such as the historical and organizational contexts of contemporary practice. Explanations of programs, techniques, and publics introduce a new system for understanding fund raising's major concepts. Unlike efforts in established fields, most of the material represents original scholarship undertaken to produce a first-time text.
The book's main purpose is to teach students about fund raising--a high-demand, high-paying occupation that will continue to expand into the 21st century as the need for trained practitioners exceeds the supply. During the last decade, fund-raising education moved into the formal classroom and away from an apprenticeship tradition of senior practitioners mentoring newcomers. Yet until now, there has not been a textbook to support this evolving professionalism. Faculty have been reluctant to define fund raising as an academic subject in the absence of a theory-based teaching resource, and courses usually have been assigned to part-time instructors hired from the practice.
This textbook addresses the void. It is designed for graduate and upper-level undergraduate courses dealing with fund raising as a primary or secondary subject. Among its features, each chapter points out research gaps and opportunities--such as problems and theories for master's theses and doctoral dissertations--and ends with a list of suggested readings. The text is appropriate for the diverse academic areas in which fund raising, nonprofit management, and philanthropy are taught, including public administration, management, arts and humanities, education, social work, economics, and sociology. Because of its public relations orientation, it is particularly suited for courses offered in that discipline. Additional audiences are practitioners enrolled in professional development programs; CEOs, trustees, and others interested in self-study; and scholars who need serious literature on the subject.

PROFESSIONAL PROMO PIECE COPY..............Recently, the field of fundraising seems to have taken a giant step backward. Rather than conducting principled efforts to support common political, educational, financial, or social causes, the entire process is making headlines as a venue offering opportunities for influence peddling, corruption and self-promotion. The need for a guide to ethical fund-raising management is greater than ever. "Effective Fund-Raising Management" addresses this need.
The most successful fundraisers understand why certain practices are more effective than others. What works in one situation may not work in another similar--but slightly different--situation. That is why theoretical understanding is vital to fundraising professionals. To be an "expert" practitioner, one must have have enough theoretical understanding to adapt one's practice to a variety of situations. That is the purpose of "Effective Fund-Raising Management"--to provide the underlying theoretical and conceptual understandings that enable an "effective" practitioner to become an "expert" practitioner.
Indispensable to fund-raising professionals, this invaluable resource:
* reviews the entire scope of the fund-raising profession-- from its historical antecedents to the current legal, ethical, organizational, and theoretical principles underlying its practice today;
* provides concise definitions and explanations of the fund-raising process and its position within the field of public relations;
* links effective fund-raising practices to ethical considerations; and
* examines four of the major methods of fund raising-- annual giving, major gifts, planned giving, and capital campaigns.

This is a textbook introducing selected topics in formal social choice theory. Social choice theory studies group choices that are based on information about preferences of members of the group (voting rules being one important special case). This involves economics, which provides the method of modelling individual decision making; political philosophy, which provides criteria about the allocation of decision-influencing power; and game theory, which provides a framework for thinking about the strategies individuals employ in trying to influence the group choice. The goal of this book is to take basic ideas like impossibility theorems, rights exercising and strategy proofness and give the student just enough technical background to be able to understand these ideas in a logically rigorous way. This is done through a set of 250 exercises that constitute the heart of the book and which differentiate this book from all other texts in social choice theory.

School Social Work: An Evidence-Informed Framework for Practice offers school social work students and veteran practitioners a new framework for choosing their interventions based on the best available evidence. It is the first work that synthesizes the evidence-based practice (EBP) process with recent conceptual frameworks of school social work clinical practice offered by leading scholars and policymakers. Many other books on EBP try to fit empirically validated treatments into practice contexts without considering the multiple barriers to implementing evidence-based practices in places as complicated and multi-faceted as schools. Additionally, there are vital questions in the literature about what the best levels for intervention are in school social work. Responding to the complexity of applying EBP in schools, this volume offers a conceptual framework that addresses the real-world concerns of practitioners as they work to provide the best services to their school clients.
For each domain of school social work practice, the authors critically review interventions, presenting the current research with guidelines for addressing such implementation issues as cost, school culture, adaptations for special populations, and negotiating multiple arenas of practice. In addition, the chapters are grounded in the process of evidence-based practice, illustrating how school practitioners can pose useful questions, search for relevant evidence, appraise the evidence, apply it in keeping with client values, and monitor the results.
Written by four school social work scholars with over four decades of theoretical, research, and practice experience, this volume will be relevant to both research faculty studying school social work interventions and students learning about school social work practice.

Construct and implement a data warehousing plan.
In their efforts to collect information that will give them an edge, many companies have amassed vast amounts of data. Often this data becomes unwieldy and difficult to translate into anything useful. Data warehousing, storing all of this data in a system that allows for rapid retrieval of customized information, is the solution. This book, written by a data warehousing authority, is a step-by-step guide to creating and managing a data warehouse from start to finish, reviewing marketing, technology, and design issues.

This book reviews the character and impacts of 'actually-existing' neoliberalism in Ireland. It examines the property-development boom and its legacy, the impacts of neoliberal urban policy in reshaping the city, public resistance to the new urban policy and highlights salient points to be drawn from the Irish experience of neoliberalism.

To overcome the political deadlock that overshadows the pressing problems facing the United States, the academies top scholars address the causes and consequences of polarization in American politics, and suggest solutions for bridging the partisan divide.

This book is the first study of the role of British Ambassadors in shaping Anglo-American relations during the first generation of the 'special relationship'. As well as showing how ambassadors wielded influence in Washington and helped to formulate British foreign policy, it offers insights into the role of the embassy in modern diplomacy.

School social work enters its second century as a profession still conflicted about its central mission. Are school social workers meant to be "in-house" clinicians providing services to kids in need, or are they meant to be involved in program development to enhance the social and emotional learning of all students in a school? How much time should they devote to serving whole families, or consulting with teachers? Whatever school social workers claim to do in their schools, it's clear that they are going to have to prove that they are effective doing it. The demands of federal legislation like No Child Left Behind and state requirements for certification are making it increasingly necessary that school social workers demonstrate that they are highly qualified school-based mental health and social service professionals who can demonstrate outcomes that impact school "bottom line" issues like student achievement, attendance, and behavior. Rather than recoil from this pressure, school social workers can utilize the skills of evidence based practice (EBP) to help them enhance both their effectiveness and their knowledge of interventions that work to help students, teachers, parents, and staff in school contexts. A succinct SSWAA Workshop volume, The Domains and Demands of School Social Work Practice demonstrates how EBP can be integrated into school social worker's daily practice, advancing the debate about where social workers can and should intervene, and how to do so effectively. Highlighting primary clinical issues, family problems, and school-wide needs faced by school social workers, it helps practitioners make the best use of evidence to be flexible, effective advocates at alllevels of practice.