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The main purpose of this paper is to contribute to the discussion
about the design of computer and communication systems that can aid
the management process. 1.1 Historical Overview We propose that
Decision Support System can be considered as a design conception
conceived within the computer industry to facilitate the use of
computer technology in organisations (Keen, 1991). This framework,
built during the late 1970s, offers computer and communication
technology as support to the decision process which constitutes, in
this view, the core of the management process. The DSS framework
offers the following capabilities: * Access: ease of use, wide
variety of data, analysis and modelling capacity. * Technological:
software gel)eration tools. * Development modes: interactive and
evolutionary. Within this perspective, computer and communication
technologies are seen as an amplification of the human data
processing capabilities which limit the decision process. Thus, the
human being is understood metaphorically as a data processing
machine. Mental processes are associated with the manipulation of
symbols aOO human communication to signal transmission.
The main purpose of this paper is to contribute to the discussion
about the design of computer and communication systems that can aid
the management process. 1.1 Historical Overview We propose that
Decision Support System can be considered as a design conception
conceived within the computer industry to facilitate the use of
computer technology in organisations (Keen, 1991). This framework,
built during the late 1970s, offers computer and communication
technology as support to the decision process which constitutes, in
this view, the core of the management process. The DSS framework
offers the following capabilities: * Access: ease of use, wide
variety of data, analysis and modelling capacity. * Technological:
software gel)eration tools. * Development modes: interactive and
evolutionary. Within this perspective, computer and communication
technologies are seen as an amplification of the human data
processing capabilities which limit the decision process. Thus, the
human being is understood metaphorically as a data processing
machine. Mental processes are associated with the manipulation of
symbols aOO human communication to signal transmission.
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