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This book explores: ·     Â
What is meant by communication skills
·      What communication
skills are ·      What they
look like in practice ·     Â
The differences in communicating with service users and
professionals, such as children, guardians, peers and emergency
workers ·      Why they are
important This book includes a wide range of theories, multiple
case studies, reflective tasks and exercises. It will develop your
critical thinking and reflection skills, and help you develop your
own communication style. Presented in a chronological style which
acts as a working tool that you can dip into and out of. Each
chapter is structured in a way that encourages you to build on your
knowledge, so it begins by taking you right back to basics to learn
core theory and practice techniques before getting you to
critically reflect on the use of different skills in different
setting and with different service user groups. The end of chapter
skills audits help you to reflect on what you have learnt, what
your strengths are and what you need to work on more.Â
This book explores: ·     Â
What is meant by communication skills
·      What communication
skills are ·      What they
look like in practice ·     Â
The differences in communicating with service users and
professionals, such as children, guardians, peers and emergency
workers ·      Why they are
important This book includes a wide range of theories, multiple
case studies, reflective tasks and exercises. It will develop your
critical thinking and reflection skills, and help you develop your
own communication style. Presented in a chronological style which
acts as a working tool that you can dip into and out of. Each
chapter is structured in a way that encourages you to build on your
knowledge, so it begins by taking you right back to basics to learn
core theory and practice techniques before getting you to
critically reflect on the use of different skills in different
setting and with different service user groups. The end of chapter
skills audits help you to reflect on what you have learnt, what
your strengths are and what you need to work on more.Â
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