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With compassion, clarity, and conviction (and a dash of comedy for
good measure) popular speaker and employment law attorney Scott
Warrick distills conflict resolution to just three simple moves:
Empathic Listening, Parroting, and Rewards (EPR). Because no one
can use their EPR skills unless they can control themselves, he
also shows you how to become an Emotionally Intelligent
communicator, as mental toughness is a critical component in
resolving conflict. The formula is simple: if you can control
yourself, you can learn and master EPR skills to resolve any
conflict in any situation - and build durable trust with others, in
your personal life and throughout your organizations, along the
way.
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