RAVING FANS!

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

'Raving Fans' is written in the parable style of the bestselling 'The One Minute Manager' and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad.

Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. 'Raving Fans' includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.

High Five! combines the spellbinding charm of a timeless parable with cutting-edge information about why teams are important and what individuals and organizations can do to build successful ones.

Through the story of Alan Foster, a workplace one-man band, High Five! identifies the four key ingredients of winning teams. Although Alan is an effective producer, he is unwilling to share the spotlight by partnering on projects and is fired because, as his boss puts it, "Alan, we need good producers who are good team players, too." It is a bitter pill for him to swallow.

While mulling over his disappointment, he takes his son to his grade-five hockey practice, where it is clear that his son's team, the Riverbend Warriors, knows nothing about teamwork, either. When the team's two overworked coaches learn of Alan's plight, they persuade him to join their ranks, and he finds himself charged with teaching himself and the players the meaning of teamwork. With the help of a woman friend-a former girls' basketball coach who has "won more high school basketball championships than anyone"-Alan and the Warriors learn the magic of teamwork and that "none of us is as smart as all of us."

With its simple style and easy-to-follow techniques, High Five! is a must-read for anyone seeking to learn the value and power of teamwork.

Every day thousands of uninspired employees trudge to work – often dooming their companies to failure with their lack of motivation.

Here, from the authors of the bestselling 'The One Minute Manager' and 'Raving Fans', is an invaluable management tool which outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. Drawing on over 20 years' experience of working with hundreds of corporations – including, America Online, Eastman Kodak, General Motors, Hershey Chocolate and Microsoft – Ken Blanchard and Sheldon Bowles reveal a surefire system for boosting employee enthusiasm, energy and performance.

'Gung Ho' presents a surprisingly simple, yet powerful strategy for inspiring employees. Based on three core ideas: work must be seen as important, workers must be put in control of their own production and managers must cheer their workers on – 'Gung Ho!' ensures that employees are committed to success.

With a clear game plan, and a step-by-step outline for implementing these ideas, this book is destined to become a business classic.