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Sustaining High Performing Public Enterprises presents steps taken
by National Water and Sewerage Corporation of Uganda, a typical
public enterprise, to sustain a high performance momentum after
over 15 years of successful utility reforms. Specifically, the
author pinpoints key achievements during the period 2013-2018
including growth in geographical coverage from 23 to 240 towns,
increase in connections from 310,000 to about 600,000; revenues
growing more than three times and network growth improving from
80kms per year to over 2000kms per year. The concept of new public
management (NPM) is used to set the scene for a case description of
various initiatives and innovations implemented. A balanced
scorecard framework is used to characterize the various activities.
The book highlights a shift from over-emphasis on positive
cash-flows alone to a balanced approach to 'water for all'
citizens. The need to balance technical work and political
aspirations is highlighted. Also featured is the nexus between
utility operations and environmental protection to ensure
sustainable water supply. The cardinal role of aligning staff needs
to organizational needs and working for win-win solutions is also
highlighted. Sustaining High Performing Public Enterprises presents
strong lessons and conclusions for utility leaders and policy
makers intending to reform their utilities to create value for
citizens. It is also of value to academicians and researchers for
scholarly studies in water and sanitation governance and
management.
Utility performance, especially in developing countries is still
working toward the standard necessary to deliver best practice.
Utility Benchmarking and Regulation in Developing Countries
examines performance monitoring and regulation as a prominent
efficiency enhancement tool and clarifies many of the unknowns
regarding the design and approach surrounding the area of utility
management. Principles and practices are linked in a way that is
informative and accessible, highlighting the challenges facing
those who are trying to improve performance in the water sector.
Operational settings are complex and unpredictable in developing
countries due to inadequate infrastructure planning and this book
makes clear which systems work best in these situations. Utility
Benchmarking and Regulation in Developing Countries discusses
performance monitoring in the critical areas of utility management
that achieve sustainable performance goals: Performance development
planning Modes of performance monitoring Provocative approaches to
incentives creation Monitoring through high incentive plans
Customer relations monitoring Pro-poor oriented monitoring Careful
use of partial performance indicators Proposed indicators for
assessing governance incentives A case study on the National Water
and Sewerage Corporation, Uganda is included in the book detailing
the difficulties in discerning performance progress based on
partial performance indicators. It underlines disparities in basing
performance conclusions on partial performance indicators on one
hand and aggregate analysis using modern benchmarking toolkits on
the other. This is an excellent handbook for utility monitors or
regulators whose primary duty is to oversee performance management.
It is a valuable resource for decision-makers, analysts, and
policy-makers and can be used in capacity-building programs (both
in-house and in universities) around the world.
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