This is a collection of Software Diagnostics Services webinar transcripts about pattern-oriented software diagnostics developed by Software Diagnostics Institute. Includes 9 seminars on pattern-driven software problem solving, software narratology, pattern-driven software diagnostics, systemic software diagnostics, pattern-based software diagnostics, philosophy of software diagnostics, victimware, malware narratives and pattern-oriented network trace analysis.

The full transcript of Software Diagnostics Services (former Memory Dump Analysis Services) training with 12 step-by-step exercises. Learn how to analyse app crashes and freezes, navigate through process core memory dump space and diagnose corruption, memory leaks, CPU spikes, blocked threads, deadlocks, wait chains, and much more. We use a unique and innovative pattern-driven analysis approach to speed up the learning curve. The training consists of practical step-by-step exercises using GDB and LLDB debuggers highlighting more than 30 memory analysis patterns diagnosed in 64-bit process core memory dumps. The training also includes source code of modelling applications written in Xcode environment, a catalogue of relevant patterns from Software Diagnostics Institute, and an overview of relevant similarities and differences between Windows and Mac OS X user space memory dump analysis useful for engineers with Wintel background. Audience: Software technical support and escalation engineers, system administrators, software developers, security professionals and quality assurance engineers.

Software Narratology found its successful application in software diagnostics of abnormal software behaviour in software logs. This is a transcript of Software Diagnostics Services Webinar on the new application of software narratology to network trace analysis with examples from Wireshark.