From the Sunday Times bestseller and winner of the Women's Prize Futures Award, the captivating, highly anticipated new novel, inspired by real historical figures and events. In a quiet house in the countryside outside London, the finishing touches are being made to welcome a group of young women. The house and its location are top secret, its residents unknown to one another, but the girls have one thing in common: they are fallen. Offering refuge for prostitutes, petty thieves and the destitute, Urania Cottage is a second chance at life - but how badly do they want it? Meanwhile, a few miles away in a Piccadilly mansion, millionairess Angela Burdett-Coutts, one of the benefactors of Urania Cottage, makes a discovery that leaves her cold: her stalker of 10 years has been released from prison . . . As the women's worlds collide in ways they could never have expected, they will discover that freedom always comes at a price . . . The Household is the new novel from the award-winning, Sunday Times bestselling author of The Familiars, The Foundling and Mrs England. Set against Charles Dicken's home for fallen women and inspired by real figures from history, it is Stacey Halls' most ambitious and compelling novel yet. PRAISE FOR STACEY HALLS 'Stacey Halls is a writer of great originality, great imagination and great sense of place. Atmospheric, intelligent, accessible, every novel is worth reading, then reading again and again' Kate Mosse 'The new Hilary Mantel' Cosmopolitan 'Outstanding. Haunting, compelling, atmospheric' Emma Stonex 'Utterly compelling. Menacing and marvellously written, this is hugely accomplished' Daily Mail 'Shimmers with menace... enticing and beautifully written' Sunday Express 'Jaw-droppingly brilliant. Exquisitely written, incredibly atmospheric, a masterclass in rising tension' Liz Hyder

Now in a fully revised and updated third edition, Sport Facility Operations Management goes beyond the basic theories of sport facility management to include relevant practical professional experiences connecting facilities, people, and technology. This is a comprehensive and engaging textbook introducing cutting-edge concepts and best practice in sport facility operations management. Each chapter contains real-world case studies and discussion questions, innovative 'Technology Now' and new 'Facility Focus' features, and 'In the Field' segments about what is going on in the industry. This new edition also provides new content in the areas of project management, social and digital media, revenue generation and diversification, performance analytics, and impacts and legacies. This is a vital resource for sport management educators and students, especially those studying facility management. It is also an interesting read for industry professionals working in sport facility management, from grassroots and community complexes to global mega stadiums and arenas. Dedicated online materials include PowerPoint presentations for each chapter; multiple-choice and essay questions; online appendices with diagrams, schematics, manuals, and forms; a glossary; and a sample master syllabus.

Now in a fully revised and updated third edition, Sport Facility Operations Management goes beyond the basic theories of sport facility management to include relevant practical professional experiences connecting facilities, people, and technology.

This is a comprehensive and engaging textbook introducing cutting-edge concepts and best practice in sport facility operations management. Each chapter contains real-world case studies and discussion questions, innovative 'Technology Now' and new ‘Facility Focus’ features, and ‘In the Field’ segments about what is going on in the industry. This new edition also provides new content in the areas of project management, social and digital media, revenue generation and diversification, performance analytics, and impacts and legacies.

This is a vital resource for sport management educators and students, especially those studying facility management. It is also an interesting read for industry professionals working in sport facility management, from grassroots and community complexes to global mega stadiums and arenas.

Dedicated online materials include PowerPoint presentations for each chapter; multiple-choice and essay questions; online appendices with diagrams, schematics, manuals, and forms; a glossary; and a sample master syllabus.

Table of Contents

1. Introduction to Sport Facility Operations Management

Section I: Pre-Management and Pre-Operational Issues in Sport Facilities

2. Ownership Structures

3. Financing Sport Facilities

4. Capital Investment Appraisal

5. Project Management: Planning, Design, and Construction

Section II: Application of Management and Operations Principles for Sport Facilities

6. Organizational Leadership and Human Resource Management

7. Financial Management, Operational Decision Making, and Budgeting

8. Operations Management

Section III: Implementing Sport Facility Operations Management

9. Multichannel Marketing and Communications

10. Revenue Generation and Diversification

11. Customer Experiences: From Event Planning to Activation

12. Legal Issues and Risk Assessment

13. Security Planning for Facility Management

Section IV: Effectiveness of Management and Operations

14. Performance Analytics for Sport Facilities

15. Impacts and Legacies through Sustainability

The captivating Sunday Times bestseller from the author of The Familiars Two women, bound by a child, and a secret that will change everything . . . London, 1754. Six years after leaving her illegitimate daughter Clara at London's Foundling Hospital, Bess Bright returns to reclaim the child she has never known. Dreading the worst, that Clara has died in care, Bess is astonished to be told she has already claimed her. Her life is turned upside down as she tries to find out who has taken her little girl - and why. Less than a mile from Bess's lodgings in the city, in a quiet, gloomy townhouse on the edge of London, a young widow has not left the house in a decade. When her close friend - an ambitious young doctor at the Foundling Hospital - persuades her to hire a nursemaid for her daughter, she is hesitant to welcome someone new into her home and her life. But her past is threatening to catch up with her and tear her carefully constructed world apart. From the bestselling author of The Familiars comes this captivating story of mothers and daughters, class and power, and love against the greatest of odds . . . 'The new Hilary Mantel' COSMOPOLITAN 'Stacey Halls is a writer of great originality, great imagination and great sense of place. Atmospheric, intelligent, accessible, every novel is worth reading, then reading again and again' KATE MOSSE Another gripping, immersive, intelligent work of historical fiction from the bestselling author of The Familiars' KIRAN MILLWOOD HARGRAVE, author of THE MERCIES A moving, atmospheric chiller' INDEPENDENT 'A breathtaking achievement' SUNDAY EXPRESS 'Enjoyable and atmospheric' THE TIMES 'Historical drama at its very best' MY WEEKLY **MRS ENGLAND: the brand new novel from Stacey Halls is out now** *Sunday Times bestseller February and September 2020*

*WINNER of the WOMEN'S PRIZE FUTURES AWARD* A Waterstones Best Book of the Year Longlisted for the Walter Scott Prize Longlisted for the Portico Prize 'Highly atmospheric and tense' Richard Osman From the bestselling author of The Familiars and The Foundling comes Stacey Halls' most compelling and ambitious novel to date. 'Something's not right here. In the house. With the family.' West Yorkshire, 1904. When newly-graduated nurse Ruby May takes a position looking after the children of Charles and Lilian England, a wealthy couple form a powerful dynasty of mill owners, she hopes it will be the fresh start she needs. But as she adapts to life at the isolated Hardcastle House, it becomes clear there's something not quite right about the beau, mysterious Mrs England. Ostracised by the other servants and feeling increasingly uneasy, soon a series of strange events will force Ruby to question everything she thought she knew . . . Simmering with slow-burning menace, Mrs England is a portrait of an Edwardian marriage, weaving an enthralling story of men and women, power and control, courage, truth and the very darkest deception. Set against the atmospheric West Yorkshire landscape, Stacey Halls' third novel proves her one of the most exciting and compelling new storytellers of our times. Praise for MRS ENGLAND: 'Stacey Halls is a writer of great originality, great imagination and great sense of place. Atmospheric, intelligent, accessible, every novel is worth reading, then reading again and again' Kate Mosse 'As treacherous and invigorating as the moors. I didn't want it to end' Laura Purcell 'Enticing and beautifully written' Sunday Express 'The new Hilary Mantel' Cosmopolitan 'Utterly compelling. Menacing and marvellously written, this is a hugely accomplished Edwardian chiller' Daily Mail 'Outstanding. Haunting, compelling, atmospheric' Emma Stonex, bestselling author of The Lamplighters 'Mesmerising, entrancing, a spellbinding novel of emotion and mystery, a heroine caught in an impossible world of twists, turns and lies. Gripping to the very last page' Kate Williams 'Full of gothic menace, this Edwardian mystery is convincing and absolutely enthralling' Louise Hare, author of This Lovely City 'A captivating, sensuous novel' Inga Vesper, author of The Long, Long Afternoon 'I was gripped from start to finish' Joanna Glen, Costa shortlisted author of The Other Half of Augusta Hope 'Jaw-droppingly brilliant. Exquisitely written, incredibly atmospheric, a masterclass in rising tension. The deliciously addictive love-child of Daphne Du Maurier and Henry James' Liz Hyder 'Brilliant. An utterly gripping exploration of female fortitude in adversity, with a propulsive, atmospheric plot. Ruby is a wonderful protagonist' Caroline Lea *Sunday Times bestseller June 2021 and January 2022*

Part of managing a facility or event of any kind is providing a safe experience for the patrons. Managers at all levels must educate themselves and prepare their organizations to confront potential threats ranging from terrorism and mass shootings to natural disasters and cybercrime. Security and Risk Assessment for Facility and Event Managers With HKPropel Access provides security frameworks that apply to all types of facilities and events, and it will help current and future facility and event managers plan for and respond to threats. The purpose of this text is to provide foundational security management knowledge to help managers safeguard facilities and events, whether they are mega sport events or local community gatherings. Presenting an overview of security principles and government policies, the text introduces an all-hazard approach to considering the types and severity of threats that could occur as well as the potential consequences, likelihood, and frequency of occurrence. Readers will be walked through a risk assessment framework that will help them plan for threats, develop countermeasures and response strategies, and implement training programs to prepare staff in case of an unfortunate occurrence. Security and Risk Assessment for Facility and Event Managers addresses traditional threats as well as evolving modern-day threats such as cybercrime, use of drones, and CBRNE (chemical, biological, radiological, nuclear, and explosives) incidents. It also offers readers insightful information on the intricacies of managing security in a variety of spaces, including school and university multiuse facilities, stadiums and arenas, recreation and fitness facilities, hotels and casinos, religious institutions, and special events. Practical elements are incorporated into the text to help both students and professionals grasp real-world applications. Facility Spotlight sidebars feature examples of sport facilities that illustrate specific concepts. Case studies, application questions, and activities encourage readers to think critically about the content. Related online resources, available via HKPropel, include nearly 50 sample policies, plans, and checklists covering issues such as alcohol and fan conduct policies, risk management and evacuation plans, bomb threat checklists, and active shooter protocols. The forms are downloadable and may be customized to aid in planning for each facility and event. With proper planning and preparation, facility and event managers can prioritize the safety of their participants and spectators and mitigate potential threats. Security and Risk Assessment for Facility and Event Managers will be a critical component in establishing and implementing security protocols that help protect from terrorism, natural disasters, and other potential encounters. Higher education instructors! For maximum flexibility in meeting the needs of facility or event management courses, instructors may adopt individual chapters or sections of this book through the Human Kinetics custom ebook program. Note: A code for accessing HKPropel is included with all new print books.

Promoting ''static synchronicity'', this book introduces a revolutionary sales and marketing model where ''like attracts like''.