Stan Plappert will take the reader from their terrible crash and associated injuries to courtroom success in a simple to use, consumer-oriented guide based on his insurance and legal Stan Plappert has written this consumer-oriented guide to help Floridians who have been involved in a crash. He explains the legal process from an insurance background to help give the reader a leg up on the daunting and unfamiliar claim process. This book will guide the consumer from reporting the claim to dealing with adjusters and opposing counsel and preparing for trial. He helps the reader feel comfortable with the legal process by showing examples and explaining what to expect. This book is like no other, a personal injury consumer guide from an insurance professional.