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This practical, student-focused text shows how to focus all of an
organization's resources on continuous and simultaneous improvement
of quality and productivity - thereby continually improving both
performance and competitiveness. QUALITY MANAGEMENT FOR
ORGANIZATIONAL EXCELLENCE: INTRODUCTION TO TOTAL QUALITY, 7/e
coherently addresses all elements of quality management, including
Lean, Six Sigma, Lean Six Sigma, and many topics that competitive
books overlook (e.g., peak performance, partnering, manufacturing
networks, culture, and crucial "people" aspects of quality). Direct
and straightforward, it links "big picture" theories and principles
to detailed real-world strategies and techniques. Throughout,
critical thinking activities, discussion assignments, and research
links promote deeper thinking and further exploration. This edition
adds all-new cases, plus new information on topics ranging from
supervision to certification, QFD and SPC to benchmarking and JIT.
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