This book provides compact and well-founded moderation skills for all those who want to successfully lead meetings, workshops or project rounds. Where this succeeds, communication processes in groups will lead to goal-oriented, effective and efficient results - whether virtually or in presence. The author systematically shows how the exchange of information in such discussion groups can be cleverly thought out, dynamically accompanied and effectively controlled. With goal-oriented questions, methodical impulses and different formats of participation, it is possible to solve problems together in the group, to clarify conflicts, to develop sustainable ideas and to make good decisions. At the end of such events, there is added value for everyone: satisfied participants, sustainable results and a cooperative meeting culture, which form the basis for lasting corporate success. "An enrichment despite the multitude of books on the subject." Dr. Joachim Freimuth, ZOE, 01/2019. "This practical book provides a timely handout for the many challenges facing dynamic facilitation." Prof. Kai Beiderwellen, Mannheim University of Applied Sciences "The book is an invitation to deepen and reflexively develop one's own role." Dr. Wolfgang Widulle, Socialnet.de New in the second edition: chapters on virtual facilitation, collaborative learning and tried and tested structural aids, templates, checklists and project outlines as downloads.