Discover over 100 practical recipes to help you master the art of IT service management for your organization About This Book * Unleash the capabilities of Microsoft System Center 2016 Service Manager * Master the skills of configuring, deploying, managing, and troubleshooting your Service Manager 2016 * This book contains practical recipes that leverage the key and newly added features and functionalities of Microsoft System Center 2016 Service Manager Who This Book Is For This book will be useful to IT professionals including SCSM administrators who want to configure and administer System Center Service Manager 2016 and understand how to solve specific problems and scenarios that arise. It will also be useful to users of Service Manager 2012 who want to learn about the new features and capabilities of the Service Manager 2016 release. It will be ideal if you have Service Manager experience as well as experience with other System Center products. What You Will Learn * See a practical implementation of the ITSM framework and processes based on ITIL * Deploy and configure the new Service Manager HTML5 Self-Service Portal along with Service Catalog design and configuration * Get to know about Incident, Problem, and Change Management processes and configuration * Get to grips with performing advanced personalization in Service Manager * Discover how to set up and use automation with and within Service Manager 2016 * Work with Service Manager Data Warehouse * Find out what Security Roles are and how to implement them * Learn how to upgrade from SCSM 2012 R2 to SCSM 2016 In Detail System Center Service Manager (SCSM) is an integrated platform that offers a simplified data center management experience by implementing best practices such as Incident Management, Service Request, and Change Control to achieve efficient service delivery across your organization. This book provides you with real-world recipes that can be used immediately and will show you how to configure and administer SCSM 2016. You'll also find out how to solve particular problems and scenarios to take this tool further. You'll start with recipes on implementing ITSM frameworks and processes and configuring Service Level Agreements (SLAs). Then, you'll work through deploying and configuring the HTML5 Self-Service Portal, configuring Incident and Problem Management, and designing and configuring Change and Release Management. You'll also learn about security roles and overall Microsoft SCSM 2016 administration. Toward the end of the book, we'll look at advanced topics, such as presenting the wealth of information stored within the Service Manager Data Warehouse, standardizing SCSM deployments, and implementing automation. Style and approach This book will enlighten you on Microsoft System Center 2016 Service Manager through recipes that can be implemented directly in any enterprise. You can read the book from start to end if you're a beginner, or just open up any chapter and start following the recipes as a reference for advanced users. This book consists of a pool of step-by-step recipes on how to perform activities in Service Manager.

Over 30 recipes to automate your mission-critical tasks using the new and powerful Microsoft System Center 2016 Orchestrator About This Book * Create powerful runbooks for the entire System Center 2016 product line * Explore System Center 2016 Orchestrator to manage and automate your datacenter * A recipe-based guide to using SCO efficiently Who This Book Is For If you are a system administrator and want to simplify the process of automating system administration tasks using System Center Orchestrator 2016 then this book is for you. A basic knowledge of SCO is expected What You Will Learn * Create Runbooks for IT Service Management processes * Design and create Runbooks for System Center Confguration Manager and Virtual Machine Manager * Set up System Center Orchestrator, making it highly available * Create branching, looping, and child Runbooks to completely master System Center 2016 Orchestrator * Implement a security model for your System Center Orchestrator deployment and to execute Runbooks * Manage and automate your Datacenter with powerful Runbooks * Automate your System Center environment In Detail With Microsoft System Center 2016 Orchestrator Cookbook, you will start by learning how to efficiently install and secure System Center Orchestrator. You will then learn how you can create configuration files for SCO 2016. After initial installation and configuration, you will soon be planning and creating functional and fault-tolerant System Center runbooks to automate daily tasks and routine operations. Next you will delve into runbooks; you will learn how to create powerful and advanced runbooks such as Building your Runbook without a Dead End. You will also learn to create simple and advanced runbooks for your daily tasks. Towards the end of the book, you will learn to use SCO for other interesting tasks and also learn to maintain and perform SCO health checks. By the end of the book, you will be able to automate your administrative tasks successfully with SCO. Style and approach This book is written in a practical, cookbook style with numerous chapters and recipes focusing on creating runbooks to automate mission-critical and everyday administration tasks.

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Offering a model of care that the church can use with survivors of sexual abuse, this supportive book is backed up by Rene Girard's Mimetic Theory throughout. The book proposes that the treatment survivors receive in churches could be greatly improved if instead of adding to a survivor's sense of guilt, difference or isolation or trying to change survivors' thoughts, feelings or behaviour they adopt the role of God as benevolent other. It shows that by adopting these beliefs churches can move past unintentional scapegoating of sexual abuse survivors and into a healing community where survivors feel included on churchgoers' journeys towards health and wholeness.