Endorsed by the Chartered Banker Institute as core reading for the Personal & Private Banking and Commercial Lending modules, Relationship Management in Banking supports and develops the need to be able to manage key customer relationships. The text considers the nature of commercial relationships and help the reader synthesise complex factors in order to develop a robust relationship management methodology. It will draw from bona fide case studies and examples that can demonstrate key relationship management concepts as well as bring learning to life and share examples of customers, good and bad, from a range of different sectors. Through case studies and providing online updates to regulations, Relationship Management in Banking considers how to critically analyze approaches to relationship management used for a variety of banking customer types and examine the impact of legislation, regulation, governance and technology on banking relationship management and customer acquisition and retention. Online supporting resources include a glossary and updates to regulation.

Almost every golfer struggles with consistency in their game. Typically, a player might hit a few great shots followed immediately by several disastrous ones, without being able to discern any change at all in their swing. It can be incredibly frustrating.; The cause of this problem is most frequently found in the moments before and after impact, which are so key to building a perfect swing. Once your finish has been refined, the backswing and downswing can be blended into a consistent, seamless and complete arc.; With simple, easy-to-follow images and step-by step instructions explaining the key points in the final stages of your swing, Finishing School is an essential tool for every golfer looking to improve their game.