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For several years the concept of "virtual client" or "virtual
customer" has been part of the world of libraries and information
services. This publication contains the proceedings of a satellite
meeting on this topic, organized by the Management and Marketing
Section of IFLA and held in Sao Paulo, Brazil in August 2004. It
contains papers from more general points of views such as the
democratization of access to digital information to more specific
questions such as virtual libraries and new services, not
forgetting user and librarian education, web site design, more
specialized information, etc. The readers of these proceedings will
find along these pages a very stimulating content which will guide
them towards better services for virtual clients. Papers are
presented in the original language of their presentation
(Portuguese, French, Spanish and English) with summaries in these
four languages.
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