0
Your cart

Your cart is empty

Browse All Departments
  • All Departments
Price
  • R1,000 - R2,500 (1)
  • R5,000 - R10,000 (1)
  • -
Status
Brand

Showing 1 - 2 of 2 matches in All Departments

Benchmarks in Hospitality and Tourism (Hardcover): Sungsoo Pyo Benchmarks in Hospitality and Tourism (Hardcover)
Sungsoo Pyo
R5,482 Discovery Miles 54 820 Ships in 12 - 17 working days

How much money is your business wasting? How good is the service you deliver? This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses anywhere With compelling case studies drawn from hotel management, environmental systems, and destination practices, it examines important aspects of benchmarking, including satisfaction barometers, indicator development, and finding/networking with benchmarking partners. After an overview of benchmarking concepts and processes, this essential book explores: benchmarking's strengths and weaknesses ways to apply benchmarking to tourist facilities and destinations the role of customer satisfaction and loyalty in benchmarking--and a way to efficiently measure it a procedure for identifying benchmarking partners the Tyrolean Tourism Barometer--its value, its usefulness, and ways to improve it the changing functions of hotel front office operations and procedures and benchmarks that can help empower front office employees benchmarks in quality management benchmarks in accreditation for hospitality and tourism businesses a case study of environmental management systems for Caribbean resorts and hotels--how they have saved money on water, electricity, diesel fuel, and liquefied petroleum gas while improving environmental performance

Benchmarks in Hospitality and Tourism (Paperback): Sungsoo Pyo Benchmarks in Hospitality and Tourism (Paperback)
Sungsoo Pyo
R1,850 Discovery Miles 18 500 Ships in 12 - 17 working days

How much money is your business wasting? How good is the service you deliver?This pioneering book will familiarize you with benchmarking techniques that can be used to gauge and improve the performance of hospitality and tourism businesses anywhere! With compelling case studies drawn from hotel management, environmental systems, and destination practices, it examines important aspects of benchmarking, including satisfaction barometers, indicator development, and finding/networking with benchmarking partners.After an overview of benchmarking concepts and processes, this essential book explores: benchmarking's strengths and weaknesses ways to apply benchmarking to tourist facilities and destinations the role of customer satisfaction and loyalty in benchmarking--and a way to efficiently measure it a procedure for identifying benchmarking partners the Tyrolean Tourism Barometer--its value, its usefulness, and ways to improve it the changing functions of hotel front office operations and procedures and benchmarks that can help empower front office employees benchmarks in quality management benchmarks in accreditation for hospitality and tourism businesses a case study of environmental management systems for Caribbean resorts and hotels--how they have saved money on water, electricity, diesel fuel, and liquefied petroleum gas while improving environmental performance

Free Delivery
Pinterest Twitter Facebook Google+
You may like...
Nine Quarters of Jerusalem - A New…
Matthew Teller Paperback R280 Discovery Miles 2 800
Die Binneland In - Nog Stories En Reise
Dana Snyman Paperback R330 R284 Discovery Miles 2 840
Time And Chance - Daring To Dream
Lazarus Zim Paperback R365 R285 Discovery Miles 2 850
The Yellow Kitchen
Margaux Vialleron Hardcover R318 Discovery Miles 3 180
Ware mense
Bart de Graaff Hardcover R91 Discovery Miles 910
The Diaries of Me - A Traveller
Andy Fosker Paperback R369 Discovery Miles 3 690
Walk With Us - A Gripping African…
Tom David, Warren Handley Paperback R540 R485 Discovery Miles 4 850
Kruis en dwars deur ou Suidwes…
Piet Maritz Paperback R186 Discovery Miles 1 860
The Skipper's Daughter
Nancy Richards Paperback R229 Discovery Miles 2 290
The Two-Headed Whale - Life and Loss in…
Sandy Winterbottom Hardcover R469 R425 Discovery Miles 4 250

 

Partners