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Failed knowledge management projects have one element in common:
they fail to focus on the organization's core business functions
and instead choose functions that are easy or might produce
'low-hanging fruit'. As a result, often even successful knowledge
management projects add little value to the organization as they
fail to address the pain points of the heart of the business. So
how can knowledge management professionals position themselves for
greatest success? In this practical guide, expert authors Alexeis
Garcia-Perez, Juan Gabriel Cegarra-Navarro, Denise Bedford, Margo
Thomas, and Susan Wakabayashi demonstrate how professionals can map
knowledge resources to support business critical capabilities, and
increase the impact of knowledge management projects. They also
explain how to avoid investing in resources with low value, and how
to develop strategies and action plans for different types of
resources. Providing practical guidance for professionals, and
including mini-case studies of successes and failures, this is an
essential book for any knowledge management professional,
researcher or student.
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