In providing a theoretical framework for understanding human- computer interaction as well as design of user interfaces, this book combines elements of anthropology, psychology, cognitive science, software engineering, and computer science. The framework examines the everyday work practices of users when analyzing and designing computer applications. The text advocates the unique theory that computer application design is fundamentally a collective activity in which the various practices of the participants meet in a process of mutual learning.

This volume presents the proceedings of ECSCW 2011, the 12th European Conference on Computer Supported Cooperative Work. Each conference offers an occasion to critically review our research field, which has been multidisciplinary and committed to high scientific standards, both theoretical and methodological, from its beginning. The papers this year focus on work and the enterprise as well as on the challenges of involving citizens, patients, etc. into collaborative settings. The papers embrace new theories, and discuss known ones. They contribute to the discussions on the blurring boundaries between home and work and on the ways we think about and study work. They introduce recent and emergent technologies, and study known social and collaborative technologies, such as wikis and video messages. Classical settings in computer supported cooperative work, e.g. meetings and standardization are also looked upon anew. With contributions from all over the world, the papers in interesting ways help focus on the European perspective in our community. The 22 papers selected for this conference deal with and reflect the lively debate currently ongoing in our field of research.

The emergence of network facilities and the increased availability of personal computer systems over the last decade has seen a growing interest in the use of computers to support cooperative work. This volume contains the proceedings of the sixth European Conference on Computer Supported Cooperative Work (CSCW), a multi-disciplinary area which embraces both the development of new technologies and an understanding of the relationship between technology and society. These proceedings present a collection of papers that encompass activities in the field, treating such subjects as virtual environments, uses of the Internet, studies of cooperative work and emerging models, studies of groupware systems in use in real-world settings, and theories and techniques to support the development of cooperative applications. The articles feature emerging technologies alongside new methods and approaches to the expansion of this important class of applications. Audience: This work reflects the best of the current research and practice within CSCW. It will appeal to both researchers and practitioners whose work involves computer and information science, human-computer interaction, information systems, hypermedia, organisational/social informatics and social studies of science and technology.

This volume presents the proceedings of ECSCW 2011, the 12th European Conference on Computer Supported Cooperative Work. Each conference offers an occasion to critically review our research field, which has been multidisciplinary and committed to high scientific standards, both theoretical and methodological, from its beginning. The papers this year focus on work and the enterprise as well as on the challenges of involving citizens, patients, etc. into collaborative settings. The papers embrace new theories, and discuss known ones. They contribute to the discussions on the blurring boundaries between home and work and on the ways we think about and study work. They introduce recent and emergent technologies, and study known social and collaborative technologies, such as wikis and video messages. Classical settings in computer supported cooperative work, e.g. meetings and standardization are also looked upon anew. With contributions from all over the world, the papers in interesting ways help focus on the European perspective in our community. The 22 papers selected for this conference deal with and reflect the lively debate currently ongoing in our field of research.

The emergence of network facilities and the increased availability of personal computer systems over the last decade has seen a growing interest in the use of computers to support cooperative work. This volume contains the proceedings of the sixth European Conference on Computer Supported Cooperative Work (CSCW), a multi-disciplinary area which embraces both the development of new technologies and an understanding of the relationship between technology and society. These proceedings present a collection of papers that encompass activities in the field, treating such subjects as virtual environments, uses of the Internet, studies of cooperative work and emerging models, studies of groupware systems in use in real-world settings, and theories and techniques to support the development of cooperative applications. The articles feature emerging technologies alongside new methods and approaches to the expansion of this important class of applications. Audience: This work reflects the best of the current research and practice within CSCW. It will appeal to both researchers and practitioners whose work involves computer and information science, human-computer interaction, information systems, hypermedia, organisational/social informatics and social studies of science and technology.

The emergence of network facilities and the increased availability of personal computer systems over the last decade has seen a growing interest in the use of computers to support cooperative work. This volume contains the proceedings of the sixth European Conference on Computer Supported Cooperative Work (CSCW), a multi-disciplinary area which embraces both the development of new technologies and an understanding of the relationship between technology and society. These proceedings present a collection of papers that encompass activities in the field, treating such subjects as virtual environments, uses of the Internet, studies of cooperative work and emerging models, studies of groupware systems in use in real-world settings, and theories and techniques to support the development of cooperative applications. The articles feature emerging technologies alongside new methods and approaches to the expansion of this important class of applications. This work reflects the current research and practice within CSCW. It will appeal to both researchers and practitioners whose work involves computer and information science, human-computer interaction, information systems, hypermedia, organisational/social informatics and social studies of science and technology.

This book introduces Participatory Design to researchers and students in Human-Computer Interaction (HCI). Grounded in four strong commitments, the book discusses why and how Participatory Design is important today. The book aims to provide readers with a practical resource, introducing them to the central practices of Participatory Design research as well as to key references. This is done from the perspective of Scandinavian Participatory Design. The book is meant for students, researchers, and practitioners who are interested in Participatory Design for research studies, assignments in HCI classes, or as part of an industry project. It is structured around 11 questions arranged in 3 main parts that provide the knowledge needed to get started with practicing Participatory Design. Each chapter responds to a question about defining, conducting, or the results of carrying out Participatory Design. The authors share their extensive experience of Participatory Design processes and thinking by combining historical accounts, cases, how-to process descriptions, and reading lists to guide further readings so as to grasp the many nuances of Participatory Design as it is practiced across sectors, countries, and industries.