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Humans automatically categorize others in social perception. Some
categorizations - race, gender, and age -- are so automatic that
they are termed "primitive categories." As we categorize, we
develop stereotypes about the categories. Researchers know much
about racism and sexism, but comparatively little about prejudice
based on age. The papers in this issue highlight the current
empirical and theoretical work on understanding the origins and
consequences of stereotyping and prejudice against older adults.
With the aging baby boomer demographic, it is especially timely for
researchers to work to understand how society can shed its
institutionalized ageism and promote respect for elders.
Two enormous challenges confront the quality management
community--and these challenges affect quality consultants,
organizational management and quality auditors. There is an urgent
need to abolish a mindset pervading the community for decades, one
that has reduced quality to its current confused state. Conversely,
it is necessary to promote a new mindset that will bring glory to
quality management, Deming and Shewhart, and ISO 9001. Until those
in the quality community unequivocally accept and promote the
process approach the value of ISO 9001 will continue to evade
organizations hoping to find value in their ISO 9001-certified
quality management systems. For those customer-focused quality
professionals who understand and promote the process approach, the
future is bright. Although the process approach isn't new, it's the
future of quality management. The focus of this book is the process
approach. Though it references the most current version of the
developing standard, the message is about the process approach
itself, which underlies ISO 9000, 9001, and 9004. The process
approach (in some form) will underlie all future revisions of ISO
9001.
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