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This easy-to-read guide to portal/electronic services development
will help organizations achieve more proficient project management
in developing gateways to electronic services. The presentation
discusses the most important challenges and the factors for
success, addressing both the electronic services themselves and the
gateways to them. While most books address the technical,
managerial, or economic issues, Managing Electronic Services adopts
an organizational perspective. This approach not only integrates
the managerial, technical and economic issues, but also puts them
into the context of a customers or users requirements and
expectations.
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