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This world first summary of the evolution of 2D chatbots in
websites, backends of portals and social media apps, and
conversationally advanced 3D mixed reality cognitive interfaces,
serves several purposes. It dissects some of the best-known case
studies to emerge from the past two decades of tech giants
launching the best chatbot, or supposedly the smartest, intelligent
virtual assistant. From Microsoft's Tay.ai to London's Eugene
Goostman claim to turing test fame, from the market dominating
Amazon Alexa to Gatebox's IoT innovation with its multi-cloned
Japanese hologram girlfriend, this is the first ever history of
bots. This book also touches on the Trump vs Clinton chatbot wars
as well as the UK Labour Party's dating site stunt, including
references made to Facebook Messenger bots and the impact of the
Cambridge Analytica scandal. Included in the book is a hands-on
checklist and guidelines in for people wanting to buy or license
bots for their companies and organizations. The author also
outlines the possible use cases and key issues to consider when
sourcing and commissioning your first botification project, with
the fi nal chapters predicting where the future development - and
development traps - might lie. In this easy-to-read overview, Tania
Peitzker cites leading business intelligence and analyst firms'
research, and takes a deeper dive into the practical challenges of
chatbots, including the obstacles and triumphs experienced by
business chatbots.
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