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A revealing and gripping investigation into how social media
platforms police what we post online-and the large societal impact
of these decisions Most users want their Twitter feed, Facebook
page, and YouTube comments to be free of harassment and porn.
Whether faced with "fake news" or livestreamed violence, "content
moderators"-who censor or promote user-posted content-have never
been more important. This is especially true when the tools that
social media platforms use to curb trolling, ban hate speech, and
censor pornography can also silence the speech you need to hear. In
this revealing and nuanced exploration, award-winning sociologist
and cultural observer Tarleton Gillespie provides an overview of
current social media practices and explains the underlying
rationales for how, when, and why these policies are enforced. In
doing so, Gillespie highlights that content moderation receives too
little public scrutiny even as it is shapes social norms and
creates consequences for public discourse, cultural production, and
the fabric of society. Based on interviews with content moderators,
creators, and consumers, this accessible, timely book is a
must-read for anyone who's ever clicked "like" or "retweet."
A revealing and gripping investigation into how social media
platforms police what we post online-and the large societal impact
of these decisions Most users want their Twitter feed, Facebook
page, and YouTube comments to be free of harassment and porn.
Whether faced with "fake news" or livestreamed violence, "content
moderators"-who censor or promote user-posted content-have never
been more important. This is especially true when the tools that
social media platforms use to curb trolling, ban hate speech, and
censor pornography can also silence the speech you need to hear. In
this revealing and nuanced exploration, award-winning sociologist
and cultural observer Tarleton Gillespie provides an overview of
current social media practices and explains the underlying
rationales for how, when, and why these policies are enforced. In
doing so, Gillespie highlights that content moderation receives too
little public scrutiny even as it is shapes social norms and
creates consequences for public discourse, cultural production, and
the fabric of society. Based on interviews with content moderators,
creators, and consumers, this accessible, timely book is a
must-read for anyone who's ever clicked "like" or "retweet."
Scholars from communication and media studies join those from
science and technology studies to examine media technologies as
complex, sociomaterial phenomena. In recent years, scholarship
around media technologies has finally shed the assumption that
these technologies are separate from and powerfully determining of
social life, looking at them instead as produced by and embedded in
distinct social, cultural, and political practices. Communication
and media scholars have increasingly taken theoretical perspectives
originating in science and technology studies (STS), while some STS
scholars interested in information technologies have linked their
research to media studies inquiries into the symbolic dimensions of
these tools. In this volume, scholars from both fields come
together to advance this view of media technologies as complex
sociomaterial phenomena. The contributors first address the
relationship between materiality and mediation, considering such
topics as the lived realities of network infrastructure. The
contributors then highlight media technologies as always in motion,
held together through the minute, unobserved work of many,
including efforts to keep these technologies alive. Contributors
Pablo J. Boczkowski, Geoffrey C. Bowker, Finn Brunton, Gabriella
Coleman, Gregory J. Downey, Kirsten A. Foot, Tarleton Gillespie,
Steven J. Jackson, Christopher M. Kelty, Leah A. Lievrouw, Sonia
Livingstone, Ignacio Siles, Jonathan Sterne, Lucy Suchman, Fred
Turner
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