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Successful delivery of public policy is increasingly dependent upon
the effectiveness of information technology and systems. However,
reformers must navigate the complex interactions between IT
limitations, policy minefields, and complicated organizational
networks which make change difficult. Public Sector Reform Using
Information Technologies: Transforming Policy into Practice offers
an analytical, interdisciplinary examination of electronic
governance implementation from theoretical and practical
perspectives. Researchers in fields like computer science,
information systems, and sociology, and practitioners in policy
formulation, implementation, and IT and systems deployment will
find useful insights for improving the effectiveness of government
services. Successfully transforming public policy using IT will
help minimize the political and financial repercussions of failed
implementations, meet the increasing expectations of citizens in
modern democracies, and shape the public sector of the future.
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