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This book was written to provide a tool for organizations to use
when justifying the need for e-mail capture technology for the
purpose of capturing and managing knowledge. E-mail capture is just
one facet of capturing knowledge within an organization. This book
mentions other methods, but the primary focus is on e-mail capture.
The book is a direct derivative of peer-reviewed research during my
doctoral studies. Over 500 references were used when researching
the background for this book. Over 100 of these references are
listed in the back of the book to use in your own justifications
for an e-mail capture system to be used for knowledge management.
Return on Investment (ROI) is a difficult monster to calculate at
times. This book shows a simple method that executives understand.
Time equals money. The research identifies the time spent
performing many different tasks using e-mail. The time is used for
calculating potential cost savings and ROI for different size
organizations.
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