Today's workplace demands skills for a knowledgeable, productive use of information. Success, both personal and organizational, comes from finding what is essential and optimizing its effectiveness. Goad teaches readers how to swim in a potentially overwhelming sea of data. Information literacy--the ability to recognize the need for information, to locate, access, select, and apply it--was once an academic matter. Nowadays, this critical array of skills concerns anyone working in a knowledge-based environment.

This easy-to-read, lucid guide attends to basic skills, thinking and decision-making, creativity enhancement, innovation and risk taking, computer literacy, subject matter literacy, learning how to learn, and securement of on-the-job help. As a special bonus, Goad discusses an unusual but highly relevant topic: how do we place work into the framework of our lives, and how can information literacy help? Both public and private sectors will find this an important resource for people at all organizational levels, making it a must have for anyone whose world is built on information.

Successful organizations depend on training to keep them viable...but in today's belt-tightening economy, managers are often asked to become expert training facilitators overnight. Faced with the challenges of diversity, a multi-generational workforce, and the many options made possible by technology and e-learning, even first-time trainers must be ready with the most up-to-the-minute techniques. Thoroughly revised, "The First-Time Trainer" is a concise, information-packed guide that will quickly transform readers into confident, effective trainers. Filled with real-world examples and dozens of field-tested tools, the book shows readers how to: Select media and delivery methods - Prepare and give effective presentations - Communicate with learners and get them involved - Ask the right kind of questions - Cope with behavior problems - Give and receive feedback - Put objectives to the test - And more Training is still the best way to make certain employees perform at their best. This user-friendly guide gets first-time facilitators training like pros in no time.