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This book is an implementation manual for lean tools and principles
in a healthcare environment. Lean is a growth strategy, a survival
strategy, and an improvement strategy. The goal of lean is, first
and foremost, to provide value to the patient/customer, and in so
doing eliminate the delays, overcrowding, and frustration
associated with the existing care delivery system. Lean creates a
better working environment where what is supposed to happen does
happen. On time, every time. It allows clinicians to spend more of
their time caring for patients and improves the quality of care
these patients receive. A lean organization values its employees
and encourages their involvement in organizational initiatives
which, in turn, sustains hospital-wide quality improvements. The
opportunities for lean in healthcare are limitless. This is not a
book to be read and forgotten, nor is it meant to sit on a book
shelf as another addition to an impressive but underutilized
collection of how-to books. As the name implies, it is a guide; a
companion to be referenced again and again as the organization
moves forward with its lean transformation.
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