Essential Telephoning in English is a short course in telephoning skills short for pre-intermediate to intermediate learners of Business English. It is designed for use in the classroom but is also suitable for self-study. Using Essential Telephoning in English will help adult learners gain confidence in using the telephone in English and develop the four skills, with particular emphasis on Listening and Speaking. The course consists of twelve core units and three consolidation units covering a wide range of skills which include Answering the phone; Beginning and ending a call; Messages; Dealing with problems; Making appointments and Dealing with information. The three Consolidation units allow the student to check their progress. The Teacher’s book provides comprehensive teaching notes to accompany the course.

The comprehensive teacher's book contains easy-to-implement lesson plans and answer keys. The Teacher's Book Premium Pack comes with a webcode providing access to: a Teacher's Presentation Kit, Test Generator and Teacher's Resource Centre.