This title is the ideal guide for anyone who needs guidance with writing in the workplace. Its clear, concise, easy-to-read style means that you'll soon master the fundamental skills to communicate effectively in business.

Whether you have to negotiate contracts, negotiate with customers, or are involved in international negotiations, the principles and techniques of effective negotiation apply. 'Effective Negotiations in Easy Steps' shows you how, with clear and easy steps, explanations and hot tips.

Management consultant, Tony Rossiter's clear, humorous writing style and comprehensive content make this a compelling read. His management tips and advice will show you:
how to manage people: your staff, your colleagues, your customers and even your boss
how to organise yourself and make the most effective use of your time
how to focus on the vital 20 per cent of your work that accounts for most of the results
how to win the respect and trust of your team - and make it the best
how to cope with change and see it not as a threat but as a great opportunity