Ever notice how companies with the best service also have the happiest employees? That s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers. In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world s most successful organizations. By establishing a clear set of expectations and promises collectively known as the Contract and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: * Make the employee experience a core part of your strategy * Understand employee expectations and bridge the Expectation Gap * Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence * Build an employee-employer partnership in creating something extraordinary * Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results. The Employee Experience shows you where truly extraordinary organizations begin and how to build one. TRACY MAYLETT, Ed.D , SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU. He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting. He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master s degree from the University of Washington. For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience. Visit us online at www.decision-wise.com.

A new edition, based on new research and double the survey data, Engagement MAGIC provides an expert approach to increasing organizational success using five key elements of engagement. Readers discover how to engage employees effectively. Most leaders understand that engaged employees are passionate about their jobs and deliver better results. Yet, many don't understand how engagement works or the components that contribute to employee engagement. Maylett introduces the five MAGIC keys of employee engagement-Meaning, Autonomy, Growth, Impact, and Connection-and discusses how leaders can help their employees achieve higher levels of engagement. Readers learn tactics for increasing engagement at all organizational levels. Based on the most extensive employee engagement survey database of its kind, Engagement MAGIC incorporates organizational research with updated case studies, stories, and examples to present practical business solutions for increasing engagement. In addition, Engagement MAGIC provides a self-assessment, thought-provoking questions, and specific applications for the individual, manager, and organization. Readers benefit from a psychological approach to fundamental business concepts. Based on data from over 32 million employee survey responses across 70 countries, Maylett combines principles of psychology and human motivation with solid business concepts, providing actionable advice for reducing attrition, encouraging initiative, and driving profitable growth.