Libraries are creating dynamic knowledge bases to capture both tacit and explicit knowledge and subject expertise for use within and beyond their organizations. In this book, readers will learn to move policies and procedures manuals online using a wiki, get the most out of Microsoft SharePoint with custom portals and Web Parts, and build an FAQ knowledge base from reference management applications such as LibAnswers. Knowledge Management for Libraries guides readers through the process of planning, developing, and launching their own library knowledge base. This A-Z guidebook will teach you how to implement tools that will help your colleagues communicate, collaborate, share documents and files, and greatly clarify and simplify workflows through projects such as: *How to Create a Document Management System with Google Drive *How to Construct a Web-Based Knowledge Base Using Wiki Software *How to Set Up a Private Social Network for Your Staff with Yammer *How to Create an Organizational Commons with WordPress *How to Build a Library Intranet Site in Microsoft SharePoint *How to Create a Dynamic FAQ with Springshare's LibAnswers

Using Twitter to Build Communities looks at ways for libraries, archives, and museums to go far beyond Twitter as a "broadcasting" tool, and highlights innovative methods to use the service to spark communication and create ties within your institution's greater community. Appropriate for the social media beginner as well as the experienced user, it covers topics like: *Creating a Social Media Strategy/Policy *Choosing the Right Software *Gaining Followers *How to curate content *How and when to automate your feed *How and when to embed your feed *How to use cross-platform strategies *Using Analytics This book condenses years of research and expertise on using Twitter in an institutional setting into one handy reference for launching or reviving your organization's Twitter presence into an impactful medium in your community.