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According to author Frederick J. Lanceley, known as one of the world's foremost crisis negotiation authorities, negotiators must train and train regularly. For just as the legal field constantly evolves, so does the field of crisis negotiation.
The new edition of his On-Scene Guide for Crisis Negotiators reflects this fact. A bestseller in its first edition, this book offers practical advice with regard to the theory, procedures, and techniques of crisis and suicide intervention and hostage negotiation. Two new chapters cover negotiation with people under the influence of drugs or alcohol and how first responders can contain the situation until a negotiator can arrive.
With a suicide intervention flow chart, a checklist for investigators assisting negotiators, and an on-scene guide for crisis negotiators, this indispensable book provides the tools you need to conduct successful negotiations and 'make nothing happen.'
According to author Frederick J. Lanceley one of the world's
foremost crisis negotiation authorities negotiators must train and
train regularly. For just as the legal field constantly evolves, so
does the field of crisis negotiation. The new edition of On-Scene
Guide for Crisis Negotiators reflects this fact. A bestseller in
its first edition, this book offers practical advice with regard to
the theory, procedures, and techniques of crisis and suicide
intervention and hostage negotiation. Two new chapters in the
second edition cover negotiation with people under the influence of
drugs or alcohol and how first responders can contain a situation
until a negotiator can arrive. With a suicide intervention flow
chart, a checklist for investigators assisting negotiators, and an
on-scene guide for crisis negotiators, this indispensable book
provides the tools you need to conduct successful negotiations and
"make nothing happen."
Businesses need to become more consumer-centric, efficient, and
quality conscious. Yet global competition and supply chain
complexity are increasing so rapidly that managers must reach
across the manufacturing and service boundary to gather more
universally applicable ideas. Vanishing Boundaries: How Integrating
Manufacturing and Services Creates Customer Value, Second Edition
addresses the unprecedented array of new conditions that today's
business managers must face. The book is a revision of the authors'
previous book, New Methods of Competing in the Global Marketplace,
Critical Success Factors from Service and Manufacturing. The
concepts underpinning the first edition continue to be relevant
today and, in this revised edition, are complemented with coverage
of additional emerging issues in today's business environment. The
basic theme of the book is captured in its title and illustrated
with the addition of case studies of some of today's most prominent
companies. See What's New in the Second Edition: The emerging
relationship between risk management and supply management Risk
management, and its corollary, crisis management Trends in
outsourcing, such as near-sourcing and in-sourcing Health care
improvement programs to reduce cost and improve quality
Sustainability - alternative energy infrastructure and the triple
bottom line Integration of supply chain services to align goods,
information and funds flows Advances in information technology,
i.e., cloud computing, videoconferencing Present, and potential,
role of social media in attracting customers, servicing customers
and building network trading partners. This second edition creates
greater awareness of the benefits that businesses can gain by
sharing techniques and methodologies across the
manufacturing/services boundary. The book emphasizes that
successful change management requires a holistic focus on three
levels of an organization - its technology, infrastructure, and
organizational culture. It includes solutions and implementation
strategies for risk and crisis management, sourcing, healthcare,
alternative energy infrastructure, integration of supply chain
services, advances in IT, social media, and customer relationship
building.
The second edition of this popular textbook presents a balanced
overview of the principles of supply chain management. Going beyond
the usual supply chain text, Principles of Supply Chain Management
not only details the individual components of the supply chain, but
also illustrates how the pieces must come together. To show the
logic behind why supply chain management is essential, the text
examines how supply chains are evolving, looks ahead to new
developments, and provides a balanced look at supply chains with a
focus on both the customer side and the supplier side of supply
chains. See What's New in the Second Edition: Expanded coverage of
current topics such as e-commerce, risk management, outsourcing and
reshoring, sustainability, project management, and data analytics
Increased emphasis on how customers are becoming more influential
in steering product design Additional coverage of the use of data
analytics to evaluate customer preferences and buying patterns A
new chapter devoted to logistics and its increasing importance in
supply chains Company profiles of organizations with effective
supply chains that illustrate the main theme of each chapter A "Hot
Topic" for each chapter, providing a description of a critical
management issue to stimulate class discussion A complete set of
instructor materials for each chapter, including presentation
slides, test banks, class exercises, discussion questions, and more
From the point of distribution to the final customer, all the way
back to the point of origin at the mine or farm, the text provides
examples and case histories that illustrate a proven approach for
achieving effective supply chain integration. This self-contained
resource provides readers with a realistic appraisal of the state
of the art in supply chain management and the understanding needed
to build and manage effective supply chains in a wide range of
industries. Most importantly, it emphasizes the need for building
and maintaining collaboration among all members of the supply
chain.
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