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Originally published in 1979, Ends and Means in Social Work was the
first book to provide research-based evidence on what social
workers actually do, what they were aiming to achieve, and what
sense their activities made, both in terms of their own subjective
perspectives and those of their clients. The authors describe and
analyse a series of surveys and action studies based on a year’s
referrals and the long-term clientele of an area office. They aimed
first to find out what the clients thought of and expected from the
newly reorganised social services, and how social workers saw the
changes and their new responsibilities. The second aim was to
discover how social work skills and other resources were being used
to meet different client needs. Third, the research was designed to
enable social workers, by developing a new monitoring tool, the
Case Review System, to become more explicit about both the ends and
means of their activities. Widespread interest had been aroused by
the Case Review System. It had raised intriguing questions about
who gets what and why. On an individual level, the Case Review
System can enable social workers to evaluate their practice by
comparing plan with achievement; as an educational tool it can
assist supervision; as a management tool it can provide aggregated
data on client characteristics, the use of resources, and outcomes;
as a research tool it can answer questions on the relationships
between client characteristics, problems and social work practice,
and provide longitudinal data on client careers. It is in response
to insistent demands for a rounded account of this research project
and its results that this book has been written. It endeavours to
bring together all the aspects of the specific research studies and
to discuss their wider implications for the organisation of the
personal social services. Particularly valuable for students and
practitioners alike will be the concluding discussion in which the
evidence which emerged about the use of social work resources is
subjected to critical review. Questions are raised about the
current deployment of social work skills, and suggestions are made
about how these skills might be redeployed, tasks defined more
realistically, and how statutory functions could mesh more easily
with voluntary activities.
Originally published in 1979, Ends and Means in Social Work was the
first book to provide research-based evidence on what social
workers actually do, what they were aiming to achieve, and what
sense their activities made, both in terms of their own subjective
perspectives and those of their clients. The authors describe and
analyse a series of surveys and action studies based on a year's
referrals and the long-term clientele of an area office. They aimed
first to find out what the clients thought of and expected from the
newly reorganised social services, and how social workers saw the
changes and their new responsibilities. The second aim was to
discover how social work skills and other resources were being used
to meet different client needs. Third, the research was designed to
enable social workers, by developing a new monitoring tool, the
Case Review System, to become more explicit about both the ends and
means of their activities. Widespread interest had been aroused by
the Case Review System. It had raised intriguing questions about
who gets what and why. On an individual level, the Case Review
System can enable social workers to evaluate their practice by
comparing plan with achievement; as an educational tool it can
assist supervision; as a management tool it can provide aggregated
data on client characteristics, the use of resources, and outcomes;
as a research tool it can answer questions on the relationships
between client characteristics, problems and social work practice,
and provide longitudinal data on client careers. It is in response
to insistent demands for a rounded account of this research project
and its results that this book has been written. It endeavours to
bring together all the aspects of the specific research studies and
to discuss their wider implications for the organisation of the
personal social services. Particularly valuable for students and
practitioners alike will be the concluding discussion in which the
evidence which emerged about the use of social work resources is
subjected to critical review. Questions are raised about the
current deployment of social work skills, and suggestions are made
about how these skills might be redeployed, tasks defined more
realistically, and how statutory functions could mesh more easily
with voluntary activities.
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