Contemporary management concepts, methods, and techniques for global, high-technology industries

The rapidly changing shape of technology industries requires a constant reevaluation of what it takes to manage such sophisticated corporations effectively. Management for Quality in High-Technology Enterprises explains how traditional "hard" management skills must be combined with new "soft" skills, why an expanding, global market necessitates an expanding, global mindset, and why a "focus on customers" must dominate all aspects of business.

Momentous external and internal changes to technology enterprises demand new management procedures. Externally, industries are moving toward globalization, increased mergers and acquisitions, joint ventures, and outsourcing. Internally, the typical workforce has become significantly more knowledgeable and professional; the increase in knowledge workers in particular is changing the role and function of the contemporary manager. Drawing on their considerable experience as leaders in a high-technology corporation, Yefim Fasser and Donald Brettner show managers how to succeed in a shifting playing field.

The book’s five parts, comprising twenty chapters, are:

• A Systemic Approach to Organizational Transformation
• Managing a Knowledge-Based Organization
• Managing in a Global Environment
• Some Aspects of Managing Quality
• Reshaping the Organizational Culture

Eschewing abstract, technical jargon, the authors explain in a lively, accessible fashion what managers must do to cope with the global changes in technology enterprises. Middle managers and engineers in high-technology manufacturing companies, as well as all professionals interested in improving their managerial knowledge and skills, will benefit from Management for Quality in High-Technology Enterprises.

A systemic approach to continuous process improvement

Process improvement is rapidly becoming one of the most significant factors in achieving organizational success. Nearly every aspect of an organization can gain from process improvement and innovation–leadership and management, visioning and planning, research and development, marketing and sales, manufacturing and distribution. Emphasizing manufacturing process improvement but covering the human side as well, Process Improvement in the Electronics Industry, Second Edition describes a systemic approach to continuous process improvement.

This book is based on the authors’ experience in development and implementation of a comprehensive system of continuous process improvement and innovation at AMD. The Second Edition adds valuable new insights and information on developments since the publication of the highly successful previous edition. Written to serve equally well as a comprehensive guide for engineers and technicians in process management, and as a reference for managers in industry and graduate students, the book explains how to develop and implement systems for continuous process improvement in all areas of an organization, including:

• The concepts of process improvement, process management, and systems thinking
• Probability and statistics basics
• How to control, measure, and report on high-quality processes
• Zero defects and the six sigma methodology
• On-line and off-line design of experiments
• Managing sampling systems in a low ppm environment

Including numerous case studies and suggestions for implementing a process control program based on the actual experiences of manufacturers and suppliers, Process Improvement in the Electronics Industry, Second Edition remains a compellingly useful reference for anyone charged with or interested in achieving greater efficiency in industry, manufacturing, leadership, and other areas.