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The second volume of this successful handbook represents varied
perspectives on the fast-expanding field of Service Science. The
novel work collected in these chapters is drawn from both new
researchers who have grown-up with Service Science, as well as
established researchers who are adapting their frames for the
modern service context. The first Handbook of Service Science
marked the emergence of Service Science when disciplinary studies
of business-to-customer service systems intertwined to meet the
needs of a new era of business-to-business and global service
ecosystems. Today, the evolving discipline of Service Science
involves advanced technologies, such as smartphones, cloud, social
platforms, big data analytics, and artificial intelligence. These
technologies are reshaping the service landscape, transforming both
business models and public policy, ranging from retail and
hospitality to transportation and communications. By looking
through the eyes of today's new Service Scientists, it is
anticipated that value and grand challenges will emerge from the
integration of theories, methods, and techniques brought together
in the first volume, but which are now rooted more deeply in
service-dominant logic and systems thinking in this second volume.
The handbook is divided into four parts: 1) Service Experience--On
the Human-centered Nature of Service; 2) Service Systems-On the
Nature of Service Interactions; 3) Service Ecosystems-On the Broad
Context of Service; 4) Challenges-On Rethinking the Theory and
Foundations of Service Science. The chapters add clarity on how to
identify, enable, and measure service, thus allowing for new ideas
and connections made to physics, design, computer science, and data
science and analytics for advancing service innovation and the
welfare of society. Handbook of Service Science, Volume II offers a
thorough reference suitable for a wide-reaching audience including
researchers, practitioners, managers, and students who aspire to
learn about or to create a deeper scientific foundation for service
design and engineering, service experience and marketing, and
service management and innovation.
This contributed volume presents the experiences, challenges,
trends, and advances in Service Science from Japan's perspective.
As the global economy becomes more connected and competitive, many
economies depend the service sector on for growth and prosperity. A
multi-disciplinary approach to Service Science can potentially
transform service industries through research, education, and
practice. Offering a forum for best practices in Service Science
within Japan, the volume benefits its audience by sharing
viewpoints from a wide range of geographical regions and economies.
The book is organized as follows: * Foundations of Service Science
and the service industry sector * Public/Private sector
partnerships, policies, trade in services, future prospects *
Contributions from science, social science, management,
engineering, design as well as industry sector perspectives *
Road-maps, methodology, business development, strategies and
innovative models, application of information technology,
performance measures, and service system design * Education and
workforce development * Case studies from practice, research and
educational community * Future Directions in Japan This book
includes three Forewords written by key leaders in Service
Science:* Takayuki Aso (Ministry of Education, Culture, Sports,
Science & Technology in Japan) * Yasuhiro Maeda (Director,
Service Affairs Policy Division METI) * Norihisa Doi (Professor
Emeritus, Keio University and Service Science, Solutions and
Foundation Integrated Research (S3FIRE) Program Officer,
JST/RISTEX)
This contributed volume presents the experiences, challenges,
trends, and advances in Service Science from Japan's perspective.
As the global economy becomes more connected and competitive, many
economies depend the service sector on for growth and prosperity. A
multi-disciplinary approach to Service Science can potentially
transform service industries through research, education, and
practice. Offering a forum for best practices in Service Science
within Japan, the volume benefits its audience by sharing
viewpoints from a wide range of geographical regions and economies.
The book is organized as follows: * Foundations of Service Science
and the service industry sector * Public/Private sector
partnerships, policies, trade in services, future prospects *
Contributions from science, social science, management,
engineering, design as well as industry sector perspectives *
Road-maps, methodology, business development, strategies and
innovative models, application of information technology,
performance measures, and service system design * Education and
workforce development * Case studies from practice, research and
educational community * Future Directions in Japan This book
includes three Forewords written by key leaders in Service
Science:* Takayuki Aso (Ministry of Education, Culture, Sports,
Science & Technology in Japan) * Yasuhiro Maeda (Director,
Service Affairs Policy Division METI) * Norihisa Doi (Professor
Emeritus, Keio University and Service Science, Solutions and
Foundation Integrated Research (S3FIRE) Program Officer,
JST/RISTEX)
The second volume of this successful handbook represents varied
perspectives on the fast-expanding field of Service Science. The
novel work collected in these chapters is drawn from both new
researchers who have grown-up with Service Science, as well as
established researchers who are adapting their frames for the
modern service context. The first Handbook of Service Science
marked the emergence of Service Science when disciplinary studies
of business-to-customer service systems intertwined to meet the
needs of a new era of business-to-business and global service
ecosystems. Today, the evolving discipline of Service Science
involves advanced technologies, such as smartphones, cloud, social
platforms, big data analytics, and artificial intelligence. These
technologies are reshaping the service landscape, transforming both
business models and public policy, ranging from retail and
hospitality to transportation and communications. By looking
through the eyes of today's new Service Scientists, it is
anticipated that value and grand challenges will emerge from the
integration of theories, methods, and techniques brought together
in the first volume, but which are now rooted more deeply in
service-dominant logic and systems thinking in this second volume.
The handbook is divided into four parts: 1) Service Experience--On
the Human-centered Nature of Service; 2) Service Systems-On the
Nature of Service Interactions; 3) Service Ecosystems-On the Broad
Context of Service; 4) Challenges-On Rethinking the Theory and
Foundations of Service Science. The chapters add clarity on how to
identify, enable, and measure service, thus allowing for new ideas
and connections made to physics, design, computer science, and data
science and analytics for advancing service innovation and the
welfare of society. Handbook of Service Science, Volume II offers a
thorough reference suitable for a wide-reaching audience including
researchers, practitioners, managers, and students who aspire to
learn about or to create a deeper scientific foundation for service
design and engineering, service experience and marketing, and
service management and innovation.
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