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There are approximately 700,000 non Government organisations in
Australia employing approximately 936,000 people. Many of these can
be classified as Non Government Human Service Organisations
(NGHSOs). These organisations provide an array of services to
people experiencing disadvantage. In the emerging information
intensive climate, NGHSOs are increasingly under pressure to
consider their own use of information technology (IT) to underpin
and transform traditional methods of service delivery, or risk
becoming irrelevant to their clients and those that support them
materially. This thesis argues that NGHSOs have a critical role to
play in addressing the so-called "digital divide" affecting their
disadvantaged clients. It suggests a critical role for IT vendors
in NGHSO IT management and examines this vendor role in diffusing
new IT innovations. The thesis also highlights the multitude of
impacting structures and policies that that influence NGHSO IT
management practice. There has been little research into the IT
management practices of small NGHSOs, and more particularly those
that operate in regional, rural and remote communities. The study
seeks to address this situation.
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