|
Books > Health, Home & Family > Self-help & practical interests > Advice on careers & achieving success
Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations and keep your cool.
By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person.
This 6th edition of the bestselling Dealing with Difficult People features practical exercises, useful templates and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.
|
You may like...
Homeland
Karin Brynard
Paperback
R290
R131
Discovery Miles 1 310
Exit
Belinda Bauer
Paperback
(1)
R320
R160
Discovery Miles 1 600
Too Late
Colleen Hoover
Paperback
R295
R264
Discovery Miles 2 640
|