Make sales! Build loyalty! Boost yoru career!

A must-have guide for all customer facing staff.

The 100 Successful Women Around the World book is a compilation of amazing stories by incredible women from many sectors and many nations that have overcome great odds and achieved balance, daily routines, priorities, and see challenges as opportunities.

This book will inspire, motivate, teach, and empower the reader. It will have a powerful impact on their lives for years to come.

The following global organizations have joined forces to produce this book that will help women of all ages learn and grow in all areas of their lives:

• Global Trade Chamber (GTC)
• Ladies of all Nations International (LOANI)
• 100 Successful Women in Business

This is the first volume featuring the first 50 successful women from around the world.

The authors of the pioneering Cutting-Edge Marketing Analytics return to the vital conversation of leveraging big data with Marketing Analytics: Essential Tools for Data-Driven Decisions, which updates and expands on the earlier book as we enter the 2020s. As they illustrate, big data analytics is the engine that drives marketing, providing a forward-looking, predictive perspective for marketing decision-making. The book presents actual cases and data, allowing readers invaluable real-world instruction. The cases show how to identify relevant data, choose the best analytics technique, and question the link between marketing plans and customer behavior. Dealing with actual scenarios sheds light on the most pressing marketing questions, such as setting the optimal price for one's product or designing effective digital marketing campaigns. Big data is currently the most powerful resource to the marketing professional, and this book illustrates how to fully harness that power to effectively maximize marketing efforts.

TURN EVEN THE MOST STRESSFUL SITUATION INTO AN OPPORTUNITY TO SHINE FOR YOU AND YOUR TEAM.

People aren't born to be high-performing leaders; instead, they need to learn to develop the time-proven characteristics of great leadership. Leadership When the Heat's On shows you how to acquire these characteristics, motivate your people, and achieve remarkable results across your organization-particularly during times of change and stress.

This quick-hitting, hands-on rulebook is chock-full of hard-won advice and action steps for keeping your cool under pressure and inspiring incredible performance from your team.

You'll see how to:

• Start turning problems into opportunities that can enhance your career
• Practice “humanagement”-using the job to develop the person while having fun in the process
• Overcome your team's roadblocks to goal achievement
• Develop an organization with free-flowing, two-way communication, from top-to-bottom
• Know the signs of low morale, take immediate action to counteract the causes, and make strategic plans to keep spirits from falling again
• Encourage inspired thinking by relaxing old rules of conformity and publicly recognizing new ideas

Leadership When the Heat's On prepares you to meet all leadership challenges, whether anticipated or unexpected.

From the author of Crashed comes a gripping short history of how Covid-19 ravaged the global economy, and where it leaves us now.

When the news first began to trickle out of China about a new virus in December 2019, risk-averse financial markets were alert to its potential for disruption. Yet they could never have predicted the total economic collapse that would follow in COVID-19's wake, as stock markets fell faster and harder than at any time since 1929, currencies across the world plunged, investors panicked, and even gold was sold. In a matter of weeks, the world's economy was brought to an abrupt halt by governments trying to contain a spiralling public health catastrophe.

Flights were grounded; supply chains broken; industries from tourism to oil to hospitality collapsed overnight, leaving hundreds of millions of people unemployed. Central banks responded with unprecedented interventions, just to keep their economies on life-support. For the first time since the second world war, the entire global economic system contracted. This book tells the story of that shutdown. We do not yet know how this story ends, or what new world we will find on the other side.

In this fast-paced, compelling and at times shocking analysis, Adam Tooze surveys the wreckage, and looks at where we might be headed next.

If anything is new in the business world it is a heightened level of uncertainty, and this is a global phenomenon. Political disruptions, civil unrest, natural disasters and slowing economies in the developed and developing world have made the financial markets increasingly volatile, challenging multinational corporations in offshore locations and global business operations in general.

The blend of theory and practical knowledge, and the comparison of historical accounts with current realities, make this book indispensable for active and aspiring investors in the global business environment, as well as the academic community. The book is particularly relevant for BA students at exit level, and could be useful for Honours and Master’s students of international business, and MBA and MBL students who seek insight into the contemporary operating environments of global business.

Gwen Lister is a world-renowned journalist, political activist and free-press advocate. Born in South Africa, she moved to Namibia to pursue her journalism career. She launched (with Hannes Smith) the Windhoek Observer and later, The Namibian.

This memoir chronicles her remarkable life, brave journalism and political activism. 

Eran Eyal had it all: a trendy New York apartment, a jet-set lifestyle and investors lining up to get in on his million-dollar cryptocurrency start-up, Shopin. He had come a long way from an ordinary middle-class childhood in Durban and the burgeoning tech start-up world of Cape Town.

But the New York authorities pounced in 2018, charged him with fraud and packed him off to Rikers Island. There began the gobsmacking unravelling of a scam that spanned investors across the globe and revealed that Eyal had built a house of cards involving fictitious products, clients and advisors for Shopin and his previous company, Springleap. As more than $40 million went up in smoke, the South African entrepreneur was exposed as an audacious fraudster determined to succeed at any cost – even if it meant spinning a web of  lies to do so.

“An age-old narrative about ego and flying too close to the sun as well as a modern version of greed in the tech world.” Michael Jordaan

“Eyal proves definitively that a thousand white lies can get you convicted of fraud. This book meticulously walks the reader though the start-up lies that ended in tears.” Nic Haralambous

The New York Times bestselling author delivers an insightful, urgent analysis of who stands to win and who's at risk to lose in a post-pandemic world.

The Covid-19 outbreak has turned bedrooms into offices, pitted young against old and widened the gaps between rich and poor, red and blue, the mask-wearers and the mask-haters. Some businesses, like video conference software maker Zoom and Amazon, woke up to find themselves crushed under an avalanche of consumer demand. Others, like the restaurant, travel, hospitality and live entertainment industries, scrambled to not become instantly obsolete. But the pandemic has not been a change agent so much as an accelerant of trends that were already well underway.

In Post Corona, Galloway outlines the contours of both crisis and opportunity that lie ahead. While the powerful tech monopolies will thrive in the disruption other businesses, like commercial real estate, will struggle to maintain a value proposition that no longer makes sense when we can't stand shoulder to shoulder. Combining his signature humour and brash style with razor-sharp business insights, Galloway offers both warning and hope in equal measure.

The TOGAF standard is a framework - a detailed method and a set of supporting tools - for developing an Enterprise Architecture, developed by members of The Open Group Architecture Forum.

The TOGAF Standard, Version 9.2 is an update providing additional guidance, correcting errors, introducing structural changes to support the TOGAF Library (an extensive collection of reference material), and removing obsolete content. It may be used freely by any organization wishing to develop an Enterprise Architecture for use within that organization (subject to the Conditions of Use).

This book is divided into six parts:

Part I- Introduction
This part provides a high-level introduction to the key concepts of Enterprise Architecture and in particular the TOGAF approach. It contains the definitions of terms used throughout the standard.

Part II- Architecture Development Method
This is the core of the TOGAF framework. It describes the TOGAF Architecture Development Method (ADM) – a step-by-step approach to developing an Enterprise Architecture.

Part III- ADM Guidelines and Techniques
This part contains a collection of guidelines and techniques available for use in applying the TOGAF framework and the TOGAF ADM. Additional guidelines and techniques are also in the TOGAF Library (available online from The Open Group).

Part IV- Architecture Content Framework
This part describes the TOGAF content framework, including a structured metamodel for architectural artifacts, the use of re-usable architecture building blocks, and an overview of typical architecture deliverables.

Part V- Enterprise Continuum and Tools
This part discusses appropriate taxonomies and tools to categorize and store the outputs of architecture activity within an enterprise.

Part VI- Architecture Capability Framework
This part discusses the organization, processes, skills, roles, and responsibilities required to establish and operate an architecture practice within an enterprise.

Climate- and ESG-competent boards are in high demand by investors and other stakeholders. In fact, climate change and other environmental, social, and governance (ESG) issues have become some of the biggest challenges faced by 21st-century board directors. Today’s boards must contend with a wide range of stakeholders who can affect the fortunes of a company—customers, suppliers, employees, shareholders, politicians, activists, and social-media influencers, among others. This book demonstrates that for long-term profits and sustainability, boards need to not only define the purpose of their company in society but have the insight to ask the right questions of management on complex issues such as climate change, ESG, corruption, cybersecurity, human trafficking, supply-chain resilience, and much more. With insightful contributions from over one hundred world experts, this book provides board members and executives with a practical guide on what is required today to develop thriving, future-fit organizations. The insights shared in this book have one common message: the companies with the best chance of surviving and thriving will be guided by leaders with the foresight, knowledge, and determination to tackle the daunting challenges that confront all of humankind.

This dynamic change management offering from a Robben Island freedom fighter-turned Berlin architect and a leading global change management expert is a how-to-guide for South African business and organisational leaders on how to manage diverse people in ways most beneficial for aims, that move both organisations and the country forward.

Luyanda and Klaus combine decades of professional knowledge and experience as individuals and as a team to provide critical insight into a changing world.

***SILVER AWARD WINNER, 2019 NAUTILUS BOOK AWARDS!*** The Children's Fire forges a trail into Britain's wild and ancient Celtic past. It locates the fragments of a story that still has resonance today; the pulse and surge of an older wisdom that cracks the mendacity of the shopping mall's vacuous promise. It is a passionate evocation of a generous, inclusive, diverse and spiritually significant world - the world of our longing. In the winter of 2009 Mac Macartney walked from his birthplace in England across Wales to the island of Anglesey, once the spiritual epicentre of Late Iron Age Britain, navigating by the sun and the stars, with no map, compass, stove or tent, and in the coldest winter for many years. The Children's Fire records that journey, and seeks to lay bare the aching loss of knowing and understanding sacredness as it applies to everything ordinary that brings joy to the human heart. It asserts the emergence of a new story; the story of a people coming home to a truth made all the more poignant having so painfully broken faith with nature, our deeper humanity, and the paradise we fouled with such casual disrespect. It is a love story and part of a larger narrative that is surfacing all around the world. It seeks to reclaim our future and name it, beautiful.

The classic first edition of this book argued that organizations that place service above self-interest and practice a far-reaching redistribution of power, privilege, and wealth stewardship will succeed far beyond those with a narrower, more selfish focus. As a successful managing strategy for corporate, governmental, and nonprofit organizations, "stewardship" is, fundamentally, the spirit of partnership and service. Organizations that absorb the principles of stewardship will offer equity and partnership at all levels for its employees, and managers who identify themselves as "stewards" will hold themselves accountable to all those over whom they exercise power. In this revised and updated edition, Block explores what has and has not changed in organizations and in the world in the twenty years since the first edition was published. He argues that the concept of stewardship is more relevant and necessary than ever, and shows how the idea of stewardship can and must be expanded out from organizations into our communities, societies and nations. Peter Block is one of our most provocative, original, and iconoclastic thinkers. Here he extends the scope of his insights to help put us create not just productive and humane workplaces but vibrant communities, an engaged democracy, and a healthy planet.

For nearly three decades, the ANC has held South Africa’s politics in an iron grip. With the party seemingly at war with itself and President Ramaphosa battling to rein in corrupt cadres, Ralph Mathekga predicts the ANC will fall below the critical 50 per cent threshold before the end of the decade.

The decline of the ANC could bring political reform, but also uncertainty.

If the ANC loses power, who will be in charge? Who or what will come after the ANC, and how will this affect South Africa?

Like the international bestseller Who Moved My Cheese?, Hug Your Customers is powerful through its simplicity. Jack Mitchell is CEO of Mitchells - a clothes store and one of the most successful small businesses in America. This family-run business has built extremely healthy profit margins in a tough retail market through a most refreshing approach to sales - hug your customers! In other words: if there is one key to a successful business then it is happy customers and companies who go the extra mile enjoy the extra profits. From small independent businesses to established conglomerates, Hug Your Customers is an invaluable and fun tool for ensuring repeat business and outstanding results.

Alex Holt, Global Head of Technology, Media and Telecoms (TMT) at KPMG, combines his years as an industry leader and advisor to the biggest names in tech to decode and share the blueprint to achieve breakthrough success in the digital era.

Over the past decade a small number of companies have changed every aspect of how we live, work and play. These Outpacers have become enormous global businesses with companies like Google, Amazon, Netflix, Salesforce, Meta, Tesla and Apple all totally redefining what a successful organization looks and feels like.

Each chapter in Outpacer focusses on an Outpacer characteristic required for organisational greatness and features examples of what it is and how to achieve it, including; how to structure your company's mission and vision, foster the right entrepreneurial culture, innovate, collaborate and utilise agile technology and data driven insights to drive continuous progress, deliver an exceptional customer experience and achieve outstanding results.

Each Outpacer characteristic is illustrated by fascinating profiles of business leaders from companies such as Google, Amazon, Apple and Tesla who have driven phenomenal success, alongside profiles of the stars of film, tv, music and sport who share the same winning characteristic such as Reese Witherspoon, Jay Z and Sir Lewis Hamilton. The combination of business leaders and popular icons illustrate and inspire the reader helping them to learn how they too can lead an Outpacer business.

This is not business as usual.

Granting Justice takes issue with the characterisation of the South African state as “developmental”. The crucial aspect of care is missing from the practice for this to be the case. Thus, while the grants address the immediate survival needs of many South Africans, social justice requires quite a different approach, an approach of care that would grant agency and dignity to recipients.

Tessa Hochfeld adopts a highly personal narrative style of writing that reflects the ethical standpoint that she took during her research. Telling a story is what makes her writing so strong and distinguishes it in the development literature.

The book falls into the fields of development studies, and social welfare and social development. The following are possible keywords: social justice; gender justice; care; social development; poverty; social protection; southern welfare; family strengthening; developmental social work.

In 2009, Canadian entrepreneur Mike Quinn packed his backpack and moved to Lusaka, Zambia on a mission to find African entrepreneurs building scalable, high-impact businesses. There he stumbled across two South African brothers who had founded a business to help unbanked smallholder farmers receive mobile payments in a market where cash was king. After convincing his retired parents to mortgage their house and lend him $100,000, Mike joined as a co-founder of Zoona and became CEO for nine of the next ten years.

With his partners, Mike built a network of more than 3,000 entrepreneur agents across Zambia and Malawi that enabled millions of unbanked consumers to send and receive $2.5-billion in money transfers and remittances. Headquartered in Cape Town, South Africa, Zoona raised over $35-million of venture investment and operated on the leading edge of Africa’s emerging fintech ecosystem.

Mike’s remarkable story gives a rare and honest glimpse into the workings of a pioneering African startup through the lens of a purpose-driven entrepreneur who went “all in”. Zoona faced tremendous adversity along the way: currency crises, investment round collapses, ruthless pushback from the major mobile network operators, and a continuous internal struggle to discover and execute a growth strategy that matched the company’s billion-dollar ambition.

It was by failing to win that Mike learned what entrepreneurship – specifically entrepreneurship in Africa – is all about, and it was what motivated him to double down and try again.

Africa remains a mystery-enigma-attraction to investors, entrepreneurs and is growing on all fronts; without enough authoritative guides to the dynamics shaping the continent. Out of the top ten fastest growing economies of the world, no less than four are African – and yet the continent remains misunderstood.

There are many megatrends globally that warrant a special adaptation for the African continent, Africa Bounces Back uses case studies to show how these megatrends apply to the last economic growth frontier. The recent disruptions, including COVID-19, the changes in the US political landscape, human migration (including the surge of Africans moving to Europe), the rise of nationalism in developed countries, etc. all warrant attention in the context of what they mean for Africa as a destination of choice for investors, entrepreneurs and multinationals.

Victor Kgomoeswana has experience in two professional services firms (EY and Deloitte) – and at one of these he was instrumental in creating a knowledge resource centre for multinational clients who either had a presence in Africa and wanted to expand or those with no presence but interested in gaining insights before venturing.

He also has worked in the media since 1996 (all media, namely, print, radio, television and online) as anchor, specialist contributor, reporter, columnist, commentator – to date he still does an average of 3 interviews per week about the African continent, especially business and economic matters.

NEW YORK TIMES BESTSELLER - A revelatory journey inside the world of Fox News and Roger Ailes--the brash, sometimes combative network head who helped fuel the rise of Donald Trump

When Rupert Murdoch enlisted Roger Ailes to launch a cable news network in 1996, American politics and media changed forever. With a remarkable level of detail and insight, New York magazine reporter Gabriel Sherman puts Ailes's unique genius on display, along with the outsize personalities--Bill O'Reilly, Sean Hannity, Megyn Kelly, Sarah Palin, Karl Rove, Glenn Beck, Mike Huckabee, Gretchen Carlson, and others--who have helped Fox News play a defining role in the great social and political controversies of the past two decades. From the Clinton-Lewinsky scandal to the Bush-Gore recount, from the war in Iraq to the Tea Party attack on the Obama presidency, Roger Ailes developed an unrivaled power to sway the national agenda. Even more, he became the indispensable figure in conservative America and the man any Republican politician with presidential aspirations had to court.

How did this man become the master strategist of our political landscape? In revelatory detail, Sherman chronicles the rise of Ailes, a frail kid from an Ohio factory town who, through sheer willpower, the flair of a showman, fierce corporate politicking, and a profound understanding of the priorities of middle America, built the most influential television news empire of our time.

Drawing on hundreds of interviews with Fox News insiders past and present, Sherman documents Ailes's tactical acuity as he battled the press, business rivals, and countless real and perceived enemies inside and outside Fox. Sherman takes us inside the morning meetings in which Ailes and other high-level executives strategized Fox's presentation of the news to advance Ailes's political agenda; provides behind-the-scenes details of Ailes's crucial role as finder and shaper of talent, including his sometimes rocky relationships with Fox News stars such as O'Reilly, Hannity, and Carlson; and probes Ailes's fraught partnership with his equally brash and mercurial boss, Rupert Murdoch.

Roger Ailes's life is a story worthy of Citizen Kane. Featuring a new afterword about Ailes's epic downfall during the extraordinary 2016 election, The Loudest Voice in the Room is an extraordinary feat of reportage with a compelling human drama at its heart.

This book is for anyone who earns a living without holding down a full-time job contract. The Toolbox focusses on the human element of not holding down a job: what can you expect, what should you prepare for, how do you deal with being a self-starter every single day?

This is not a business advice handbook or pocket MBA. It is designed to help anyone who works for themselves or owns their own business, deal with the very real emotional and psychological challenges that come with being a self-starter in a business world dominated by huge corporates.

The new context and character of public service - shifting values, entrepreneurship, information technology, multi-sector careers - require enhanced technical, ethical, and leadership skills. This concise and readable work describes what it means to be a consummate professional public servant. Essential reading for both professionals and students, it sets standards for everyone who conducts the public's business, and links them with performance management, human resource administration and information technology skills. The book identifies the ethical foundations of public service and how to integrate them in practice. It also addresses individual leadership, what it means and how it is based on a foundation of technical and ethical skills. Filled with original illustrative examples and case studies from government, the non-profit sector, and business, The Professional Edge is an ideal supplement for any introductory course in Public Administration or Ethics in the Public Service.

Beneath Venezuelan soil lies an ocean of crude-the world's largest reserves-an oil patch that shaped the nature of the global energy business. Unfortunately, a dysfunctional anti-American, leftist government controls this vast resource and has used its wealth to foster voter support, ultimately wreaking economic havoc. Crude Nation reveals the ways in which this mismanagement has led to Venezuela's economic ruin and turned the country into a cautionary tale for the world. Raul Gallegos, a former Caracas-based oil correspondent, paints a picture both vivid and analytical of the country's economic decline, the government's foolhardy economic policies, and the wrecked lives of Venezuelans. Without transparency, the Venezuelan government uses oil money to subsidize life for its citizens in myriad unsustainable ways, while regulating nearly every aspect of day-to-day existence in Venezuela. This has created a paradox in which citizens can fill up the tanks of their SUVs for less than one American dollar while simultaneously enduring nationwide shortages of staples such as milk, sugar, and toilet paper. Gallegos's insightful analysis shows how mismanagement has ruined Venezuela again and again over the past century and lays out how Venezuelans can begin to fix their country, a nation that can play an important role in the global energy industry.

An ops manual for entrepreneurs that reveals how the esoteric techniques of the CIA can help anyone find their voice, discover their potential, and thrive in the world of business.

Agent-turned-entrepreneur Rupal Patel shares the unique skills she developed as a woman and as a field agent in the high-octane, alpha-male world of the CIA, and combines those clandestine insights with her experience as a business leader and mentor. She reveals how methods such as Profiling and Situational Awareness help amplify strengths and build resilience. How game-changing new frameworks like Identity Driven Leadership and Personal Energy Mapping instil drive, purpose and conviction. And how the CIA mindset encourages you to remake the rules to find your own path and reach your goals.

Full of motivating stories and unique exercises, From CIA to CEO will equip you with the all the tools you'll need for achieving Mission Success in your career.