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Books > Social sciences > Sociology, social studies > Emergency services > General

Case Studies in Disaster Response and Emergency Management (Hardcover, 2nd edition): Nicolas A Valcik, Paul E. Tracy Case Studies in Disaster Response and Emergency Management (Hardcover, 2nd edition)
Nicolas A Valcik, Paul E. Tracy
R2,381 Discovery Miles 23 810 Ships in 10 - 15 working days

Designed to enable practitioners and students to evaluate a variety of real-life emergencies from every angle, this new edition of Case Studies in Disaster Response and Emergency Management provides clear, thorough, step-by-step descriptions of more than 50 major disasters or emergencies. Arranged chronologically, the case studies involve incidents from around the globe, with topics including natural disasters, industrial accidents, epidemics, and terrorist attacks. A series of questions throughout each case study encourages the reader to think critically about the problem at hand, to select a course of action, and to then see the results of the decisions that were made. This hands-on approach invites practitioners and students to apply learned theoretical emergency management techniques in a safe test environment. Case Studies in Disaster Response and Emergency Management, 2e provides readers with the most modern and current case studies in disaster response and emergency management and can be used in group project settings, as individual homework assignments in training courses for first responders, law enforcement, and government employees, or to complement existing emergency management textbooks in Public Administration, Public Management, and Public Affairs programs.

Emergency Airways Management Logbook (Paperback): Jamie Todd Emergency Airways Management Logbook (Paperback)
Jamie Todd
R257 Discovery Miles 2 570 Ships in 9 - 17 working days

This logbook is designed to allow pre-hospital and emergency care clinicians of all grades to quickly and easily maintain a record of airway skills performed in order to assist in proving competence where required. It includes checklists for essential adjuncts, bag-mask ventilation, extra-glottic devices, endotracheal intubation attempts, needle/surgical airway and other clinical skills. It is not dependent on battery life or data signal and allows for rapid after action logging of pertinent details for a number of skills performed in limited numbers.

Health Economics Research in Developing Countries (Hardcover): Anne Mills, Kenneth Lee Health Economics Research in Developing Countries (Hardcover)
Anne Mills, Kenneth Lee
R1,840 Discovery Miles 18 400 Ships in 10 - 15 working days

In 1983 The Economics of Health in Devloping Countries was published. This was a basic text, designed to illuminate ways in which economic concepts and techniques can be applied to health and health services, each chapter reviewing the state of the art' in a particular area. Since 1983, there has been a rapidly growing interest in this field. One striking feature has been considerably increased research effort, providing the basis for this publication which presents a number of empirical studies in order both to clarify research methodologies and report research results that are of key importance to policy-makers. Those economists most active in researching the health sector in developing countries were invited to contribute chapters: all have direct experience of working in developing countries, whether for governments, educational institutions, or international agencies.
This book will be of use to all those interested (as policy-makers, managers, academics, and students) in economic issues concerning the health sector, and in the application of the concepts and techniques of health economics to improve the efficiency and equity of resource use in the developing world.

The Community Health Worker - Effective Programmes for Developing Countries (Hardcover): Stephen Frankel The Community Health Worker - Effective Programmes for Developing Countries (Hardcover)
Stephen Frankel; Edited by (associates) Marie-Anne Doggett
R3,809 Discovery Miles 38 090 Ships in 10 - 15 working days

This book presents the current place and future role of the community health worker. The majority of the world's population continues to suffer levels of ill-health and death that are only a distant memory in prosperous countries. Approaches to alleviating this burden are well-known, and range from specific medical interventions to broader development policies. Since the Chinese experience of mobilising 'barefoot doctors' became known, the approach of training villagers to offer local services has received strong support from international agencies and governments. More recently reports of the quality of the services offered by these workers has indicated that a large gulf may have existed between the rhetoric and the reality. Some have questioned the basic premise that such workers can make a valuable contribution. However, the debate has been informed only by a limited number of often dated accounts. This book analyses programmes in a limited number of countries whose experience is particularly relevant to understanding the role of these workers. The picture that emerges demonstrates the potential value of community health workers as individuals, but highlights the widespread failure of the programmes required to support them. Through case studies and an analytical overview, this book sets out the preconditions for effective community health worker programmes.

Analysing Health Systems (Hardcover): Avi Yacar Ellencweig Analysing Health Systems (Hardcover)
Avi Yacar Ellencweig
R2,846 Discovery Miles 28 460 Ships in 10 - 15 working days

This book explores the methods and approach necessary to investigate the setting up and running of a health system. It will enable the reader to begin to investigate his own health system, and compare and contrast it with other systems. The continual monitoring of change allows for the detection and identification of longitudinal trends within and across systems, and evolution in systems can then occur. Looking at systems can furnish alternative ideas, and help to establish new models of care. The book presents a modular approach to analysing health care systems, and the author explains how this can be put to practical use. Topics are discussed at both conceptual and operational levels, and methods of applying the approach are outlined. Case histories illustrate the use of the modular approach in `real life' situations. An appendix of terms and concepts is provided to facilitate use.

British Columbia in Flames - Stories from a Blazing Summer (Paperback): Claudia Cornwall British Columbia in Flames - Stories from a Blazing Summer (Paperback)
Claudia Cornwall
R702 R594 Discovery Miles 5 940 Save R108 (15%) Ships in 10 - 15 working days
Improving the Health of Older People: A World View (Hardcover): Robert L. Kane, John Grimley Evans, David MacFadyen Improving the Health of Older People: A World View (Hardcover)
Robert L. Kane, John Grimley Evans, David MacFadyen
R2,344 Discovery Miles 23 440 Ships in 10 - 15 working days

This book examines the worldwide growth of elderly populations and its consequences for future care, and the associated costs for this sector of the population. Living a longer life does not necessarily imply an improvement in the quality of life. Important issues concerning the overall quality of additional years gained through increase in life expectancy are addressed in this book. Progress in specific dimensions of wellbeing are described. Recent gains in knowledge are reviewed, together with advances in our understanding of falls, sensory disorders, mental health in old age, osteoporosis, incontinence, drug therapy and iatrogenic disorders. The book extends outside medical care to encompass the family, which is the key issue in developing countries, community care, nursing home and hospice care; health care services that are particularly appreciated by older people are described. It will provide readers with a knowledge base for developing policies and programs that will advance the wellbeing of the elderly people of the world.

Clinical Audit in Mental Health - Towards A Multidisiplinary Approach (Paper only) (Paperback): J. Riordan Clinical Audit in Mental Health - Towards A Multidisiplinary Approach (Paper only) (Paperback)
J. Riordan
R2,749 Discovery Miles 27 490 Ships in 10 - 15 working days

Clinical Audit in Mental Health Towards a Multidisciplinary Approach John Riordan Central Psychology Service, Thorpe Combe Hospital, Walthamstow, UK and Darren Mockler Neuropsychology Department, King's College Hospital, London, UK Clinical audit is central to current health care reforms. Although the concept of audit is now well accepted, the key challenge is its implementation in different specialities. In the field of mental health care a highly collaborative, team-based approach is essential, and audit practice must take into account the activities of the full range of multidisciplinary professional groups in hospital and community settings. The content of this book reflects the growing need to extend the principles of medical audit to encompass clinical audit in order to meet the demands of purchasers, providers, clinicians, carers and patients. An evaluation of key areas of care such as delivery, timeliness and outcome, with an emphasis on quality, is provided. The approach to clinical audit, here, is essentially practical and case-oriented and this book will appeal to a wide audience including psychiatric services managers, consultant psychiatrists, social services care managers and community care teams, and quality assurance professionals.

The Conscious Warrior - Yoga for Firefighters & First Responders (Paperback): Shannon McQuaide The Conscious Warrior - Yoga for Firefighters & First Responders (Paperback)
Shannon McQuaide
R1,099 R904 Discovery Miles 9 040 Save R195 (18%) Ships in 10 - 15 working days

Shannon McQuaide's book explores the benefits and practical application of yoga and its benefit to first responders.

In Command of Guardians: Executive Servant Leadership for the Community of Responders (Paperback, 2nd ed. 2019): Eric J Russell In Command of Guardians: Executive Servant Leadership for the Community of Responders (Paperback, 2nd ed. 2019)
Eric J Russell
R1,103 Discovery Miles 11 030 Ships in 10 - 15 working days

In Command of Guardians: Executive Servant Leadership for the Community of Responders, Second Edition spotlights the philosophy of servant leadership and offers a pathway for strengthening first responder organizations. Responders work in high-risk, critical situations under the pressure of time and consequence. Being a responder means one must become an active player in the tragedies of others. Because these situations can change the responder over time, a special type of leader is needed to walk beside them while they navigate the realities of public safety and emergency service operations. This book illustrates how being a servant leader to these guardians allows the community of responders to strengthen their resiliency, foster individual growth, and perform at peak levels. "The book spans a wide breadth and depth, and is written in a way that engages the reader immediately. It is packed with sensitive and wise insights, as well as eminently practical advice for today's emergency services leaders, as well as those of tomorrow." - Emily Hough, Editor-In-Chief, Crisis Response Journal "Emotionally moving, research-based, and a compelling case for why any organization can benefit from a servant leadership organizational culture. Eric debunks the myth that servant leadership is "soft" and shows how the hard work of skilled servant-leaders is exactly what is needed in the alpha worlds of public safety and emergency services." - Duane Trammell, President, Trammell McGee-Cooper & Associates, Inc"Eric Russell is a pioneer in applying the principles of servant leadership to the communities of brave police, fire, and emergency services responders. This book is destined to be a classic reference work for the field." -Don M. Frick, PhD, Authorized Robert Greenleaf biographer and co-author of Seven Pillars of Servant Leadership: The Wisdom of Leading by Serving. "In Command of Guardian speaks great leadership truths to first responder communities throughout the world. This is an important work for those in command of the men and woman who put their lives on the line to save others." - Christophe Libeau, Lieutenant Colonel, Brigade de Sapeurs-Pompiers de Paris

Emergency Care For Beginners - This book includes: How to Handle Insect and Animal Bites + How to Handle a Broken Bone + How to... Emergency Care For Beginners - This book includes: How to Handle Insect and Animal Bites + How to Handle a Broken Bone + How to Heal Someone who has been Shot (Paperback)
Branda Nurt
R845 Discovery Miles 8 450 Ships in 10 - 15 working days
Disasters and the American State - How Politicians, Bureaucrats, and the Public Prepare for the Unexpected (Paperback): Patrick... Disasters and the American State - How Politicians, Bureaucrats, and the Public Prepare for the Unexpected (Paperback)
Patrick S. Roberts
R1,289 Discovery Miles 12 890 Ships in 10 - 15 working days

Disasters and the American State offers a thesis about the trajectory of federal government involvement in preparing for disaster shaped by contingent events. Politicians and bureaucrats claim credit for the government's successes in preparing for and responding to disaster, and they are also blamed for failures outside of government's control. New interventions have created precedents and established organizations and administrative cultures that accumulated over time and produced a general trend in which citizens, politicians and bureaucrats expect the government to provide more security from more kinds of disasters. The trend reached its peak when the Federal Emergency Management Agency adopted the idea of preparing for 'all hazards' as its mantra. Despite the rhetoric, however, the federal government's increasingly bold claims and heightened public expectations are disproportionate to the ability of the federal government to prevent or reduce the damage caused by disaster.

Guidelines for Technical Planning for On-Site Emergencies (Hardcover): Ccps Guidelines for Technical Planning for On-Site Emergencies (Hardcover)
Ccps
R5,260 Discovery Miles 52 600 Ships in 10 - 15 working days

Prevention, preparedness, response and recovery--the key components of emergency planning--form the major sections of this work. The book first describes PSM (Process Safety Management) as the key to prevention, then goes on to consider the main features of a preparedness program, including recognizing credible incidents, planning practical strategy to deal with these incidents, selecting necessary physical support systems and equipment, and developing a complete emergency response plan. The Response section presents the functions implemented during an actual emergency and concludes with a section on managing cleanup and restoration of operations. The many tables and figures include Sample Incident Command System Plans for both large and small organizations, OSHA and EPA regulations affecting planning, sample Fire Emergency Action Levels, HAZMAT Responder Levels, and OSHA Emergency Training Requirements.

The Resilience Toolkit - Powerful ways to thrive in blue-light services (Paperback): Jonathan Rees The Resilience Toolkit - Powerful ways to thrive in blue-light services (Paperback)
Jonathan Rees
R513 R467 Discovery Miles 4 670 Save R46 (9%) Ships in 10 - 15 working days

Today's workplace is fast-paced, highly complex, and sometimes even life-threatening. Yet it is possible to thrive in the 'pressure cooker' of modern work life. We all have the right to enjoy rather than just endure work. In the unpredictability of even the most challenging environments, the route to success and fulfilment at work is to build our resilience. This ground-breaking book provides a highly effective toolkit that will empower you to survive, thrive and flourish in the dynamic and fast-changing context of blue-light services. Discover how to: Be ready for the unexpected, feel calm and confident under pressure and avoid burnout Reduce stress and anxiety by understanding the essential components of a resilient work life Evaluate your own resilience factor with the Workplace Resilience Instrument "Jonathan Rees shows us through bright examples and actionable exercises that we, too, can thrive under pressure. Our own resilient behaviors can be modeled to match the situations we face. Although reading about what makes people resilient can be insightful, Jonathan's battery of self-assessment tools provides the reader with specific feedback to be more effective and view adverse situations as opportunities more so than danger." Dr. Larry Mallak, Western Michigan University, Author of 'The Workplace Resilience Instrument (WRI)' "This book represents the next stage of Jonathan's work and provides any senior leader in the public sector with an opportunity to learn and refresh the practical skills that will help them in these challenging roles. Whether you are a senior leader in policing, the NHS or elsewhere in the public sector I would recommend that you read this book and adopt its principles. I promise that it will help you to survive and thrive in the pressure cooker." Chief Superintendent Ian Wylie, Vice president, Police Superintendents' Association.

A Life on the Line - A MICA Flight Paramedic's Story (Paperback): Darren Hodge A Life on the Line - A MICA Flight Paramedic's Story (Paperback)
Darren Hodge
R504 Discovery Miles 5 040 Ships in 10 - 15 working days
Saving A Stranger's Life - The Diary Of An Emergency Room Doctor (Paperback): Anne Biccard Saving A Stranger's Life - The Diary Of An Emergency Room Doctor (Paperback)
Anne Biccard 1
R314 Discovery Miles 3 140 Ships in 2 - 4 working days

Anne Biccard has worked as an emergency doctor in Johannesburg for more than 30 years. It is a job that is both terrifying and thrilling, where death can be outwitted by skill and quick thinking, and the pressure eased by dark humour. The coronavirus, however, has added another dimension of fear.

In this heartwarming and at times hilarious memoir she recounts some of the cases that have burst in through her doors, such as the woman who mistook her Dettol for beer and the man who tried to run down his cardiologist. There is sadness, too, as she remembers the patients who didn't make it.

Above all, she writes of the camaraderie and dogged determination of health workers holding fast in the face of the Covid-19 nightmare as they battle, every day, to save a stranger's life.

Fire in the Night - 30 Years Since the Piper Alpha Disaster (Paperback): Stephen McGinty Fire in the Night - 30 Years Since the Piper Alpha Disaster (Paperback)
Stephen McGinty 1
R270 Discovery Miles 2 700 Ships in 10 - 15 working days

The fire was visible from seventy miles away and the heat generated was so intense that a helicopter could only circle the rig at a perimeter of one mile. On the surface of the sea, a converted fishing trawler inched as close as possible, but the paint on the vessel’s hull blistered and burnt. In the water surrounding the inferno, men’s heads could be seen bobbing like apples as their yellow hard hats melted with the heat.

On 6 July 1988 a series of explosions ripped through the Piper Alpha oil platform, 110 miles north-east of Aberdeen in the North Sea. Ablaze with 226 men on board, the searing temperatures caused the platform to collapse in just two hours. Only sixty-one would survive by leaping over 100 feet into the water below.

Newly updated for the thirtieth year since the tragedy, Fire in the Night by journalist Stephen McGinty tells in gripping detail the devastating story of that summer evening. Combining interviews with survivors, witness statements and transcripts from the official inquiry into the disaster, this is the moving and vivid tale of what remains the worst offshore oil-rig disaster to date.

The Lifeboat Baronet - Launching the RNLI (Hardcover): Janet Gleeson The Lifeboat Baronet - Launching the RNLI (Hardcover)
Janet Gleeson; Foreword by Paul Boissier
R468 R428 Discovery Miles 4 280 Save R40 (9%) Ships in 9 - 17 working days

The Royal National Lifeboat Institution (RNLI) is a treasured charity whose mission is to save lives at sea, but what is known of its founder, Sir William Hillary? Back in the early nineteenth century, when death from shipwreck was a tragic reality of life, the handsome, charismatic and adventurous Hillary decided to atone for his chequered past and do something to prevent it. His journey from Regency rake to national hero led him to leave his slave-owning family in Liverpool, travel abroad, mingle with royalty, marry an heiress and, during the Napoleonic Wars, head the largest volunteer army in Britain. Then, financial and marital catastrophe struck. Forced to seek exile on the Isle of Man, a harrowing shipwreck and guilty conscience inspired his historic campaign. Having battled to found the National Institution for the Preservation of Life from Shipwreck (today's RNLI) in 1824, Hillary's commitment never faltered. He frequently took to the lifeboats, braving terrifying storms and saving hundreds of lives, despite never learning to swim. Thanks to him the sea remains a safer place today. In this comprehensive biography of Sir William Hillary, Janet Gleeson draws on previously unpublished letters - many written by Hillary himself - revealing the RNLI's development, Hillary's links with the Jamaican slave trade, as well as the tribulations of his private life.

Thinking Orientals - Migration, Contact, and Exoticism in Modern America (Paperback, Revised): Henry Yu Thinking Orientals - Migration, Contact, and Exoticism in Modern America (Paperback, Revised)
Henry Yu
R1,328 Discovery Miles 13 280 Ships in 10 - 15 working days

Thinking Orientals is a groundbreaking study of Asian Americans and the racial formation of twentieth-century American society. It reveals the influential role Asian Americans played in constructing the understandings of Asian American identity. It examines the unique role played by sociologists, particularly sociologists at the University of Chicago, in the study of the "Oriental Problem" before World War II. The book also analyses the internment of Japanese Americans during the war and the subsequent "model minority" profile.

Emergency Planning (Paperback, 2nd Revised edition): R. Perry Emergency Planning (Paperback, 2nd Revised edition)
R. Perry
R3,083 R2,596 Discovery Miles 25 960 Save R487 (16%) Ships in 10 - 15 working days

You "can" get there
Where do you want to go? You might already be working in the emergency management field, and may be looking to expand your skills. You might be setting out on a new career path. Or, you might want to learn more about exciting opportunities in emergency management.
Wherever you want to go, "Emergency Planning" will help you get there. Easy-to-read, practical, and up-to-date, this text not only helps you learn fundamental emergency planning concepts; it also helps you master the core competencies and skills you need to succeed in the classroom and beyond. The book's brief, modular format and variety of built-in learning resources enable you to learn at your own pace and focus your studies.
With this book, you will be able to: Understand how emergency planning fits within the field of emergency management. Examine the components of an emergency plan, principles that guide the planning process, and resources that can be used in the planning process. Learn about the impacts of disasters on people's mental and physical health. Assemble an emergency planning team, motivate the team members, and train the team. Learn how people can protect themselves from the impact of different types of disasters. Estimate hazard exposure. Write a professional emergency plan. Implement continuity plans for both the government and businesses. Explore the relationship between emergency planning and mitigation planning. Detect disasters and warn the population of the disaster. Learn the best ways to communicate hazard adjustments to the public. Understand the role of the Emergency Operations Center and the Incident Management System. Balance local needs with federal laws andrequirements. Explore opportunities and trends in the profession of emergency planning


"Wiley Pathways" helps you achieve your goals
When it comes to learning about emergency management, not everyone is on the same path. But everyone wants to succeed. The new "Wiley Pathways" series in Emergency Management helps you achieve your goals with its brief, inviting format, clear language, and focus on core competencies and skills.
The books in this series--"Introduction to Emergency Management, Hazard Mitigation and Preparedness," "Emergency Planning, Technology in Emergency Management," and "Disaster Response and Recovery"--offer a coordinated curriculum for learning emergency management. Learn more at www.wiley.com/go/pathways.

Beginnings Count - The Technological Imperative in American Health Care. A Twentieth Century Fund Book (Hardcover, New): David... Beginnings Count - The Technological Imperative in American Health Care. A Twentieth Century Fund Book (Hardcover, New)
David J. Rothman
R1,257 R1,025 Discovery Miles 10 250 Save R232 (18%) Ships in 10 - 15 working days

In the wake of the recent unsuccessful drive for health care reform, many people have been asking themselves what brought about the failure of this as well as past attempts to make health care accessible to all Americans. The author of this original exploration of U.S. health policy supplies an answer that is bound to raise some eyebrows. After a careful analysis of the history and issues of health care, David Rothman concludes that it is the average employed, insured "middle class"--the vaguely defined majority of American citizens--who deny health care to the poor.
The author advances his argument through the examination of two distinctive characteristics of American health care and the intricate links between them: the ubiquitous presence of technology in medicine, and the fact that the U.S. lacks a national health insurance program. Technology bears the heaviest responsibility for the costliness of American medicine. Rothman traces the histories of the "iron lung" and kidney dialysis machines in order to provide vivid evidence for his claim that the American middle class is fascinated by technology and is willing to pay the price to see the most recent advances in physics, biology, and biomedical engineering incorporated immediately in medical care. On the other hand, the lack of a universal health insurance program in the U.S. is rooted in the fact that, starting in the 1930s, government health policy has been a reflection of the needs and concerns of the middle class. Playing up to middle class sensibilities, the American presidents, Senate and Congress based their policy upon the private rather than the public sector, whenever possible. They encouraged the purchase ofinsurance based on the laws of the marketplace, not provided by the government. Private health insurance and high-tech medicine came with a hefty price, with the end result that about 40 million Americans could not afford medical care and were left to fend for themselves. The author investigates the moral values underpinning these decisions, and goes to the bottom of the problem of why the United States remain the only developed country which continually proves unable to provide adequate health care to all its citizens.

Human Factors in Paramedic Practice (Paperback, 2nd edition): Gary Rutherford Human Factors in Paramedic Practice (Paperback, 2nd edition)
Gary Rutherford
R1,090 Discovery Miles 10 900 Ships in 9 - 17 working days
Resilienz Und Kritische Infrastrukturen - Aufrechterhaltung Von Versorgungstrukturen Im Krisenfall (German, Paperback): Stefan... Resilienz Und Kritische Infrastrukturen - Aufrechterhaltung Von Versorgungstrukturen Im Krisenfall (German, Paperback)
Stefan Vossschmidt, Andreas Karsten; Contributions by Nicole Bernstein, Stefan Martini, Torben Sauerland, …
R1,057 Discovery Miles 10 570 Ships in 10 - 15 working days
Cross-Training for First Responders (Hardcover): Gregory Bennett Cross-Training for First Responders (Hardcover)
Gregory Bennett
R4,482 Discovery Miles 44 820 Ships in 10 - 15 working days

The tragedy that occurred in the United States on September 11, 2001 brought enhanced emergency preparedness among first responders to the forefront of public awareness. Since those events and despite significant progress made in many of the areas previously deemed deficient some response areas are still woefully inadequate. Cross-Training for First Responders highlights these weaknesses that, in many cases, still remain in the response community. The book presents concrete solutions that arm first responders with vital knowledge so that they are better prepared in the event of another major incident.

Innovative training

The author demonstrates that the best way responders can prepare for, react to, and mitigate an incident is to require them to train outside their traditional responsibilities thereby developing an understanding of other first responder agencies terms, methods, and operational procedures. Despite this enhanced situational training, communication gaps can occur during cross-response and across regions. The book explains the kind of training required to prevent a lack of situational awareness by those thrust into unfamiliar territory during crisis events or mass disasters. Other topics include ways to curtail the inherent tensions that arise between voluntary and career responders, how to turn conflicts between various responding agencies into collaboration, innovative training strategies, grant opportunities to pay for training and equipment, and the rising trend of on-line training courses.

Testing readiness before an incident occurs

Finally, the book covers mechanisms for testing first responders ability to apply their new cross-training techniques, demonstrates how to plan and conduct a "tabletop" drill, and explains how to review the drill results to determine the areas in which participants are still deficient.

By identifying problem areas and offering concrete solutions, this book enables first responders to harness every possible advantage so that they are prepared and ready to confront the next crisis, no matter where it may strike.

Answering 911 - Life in the Hot Seat (Paperback): Caroline Burau Answering 911 - Life in the Hot Seat (Paperback)
Caroline Burau
R470 R440 Discovery Miles 4 400 Save R30 (6%) Ships in 10 - 15 working days

"At a pace matching the flashing lights on a 911 console, Caroline Burau puts us in the hot seat and shows us the madness, the sadness, and the gallows humor of a profession that serves and protects in ways we never dream. And by telling us what goes on when the microphone is silent, she has taken the voice on the radio and given it heart." Michael Perry, author of "Population 485" and "Truck: A Love Story" "A witty, gritty look at life on the receiving end of our cries for help." "Reader's Digest" (Editor's Choice)
You answer a call from a fourteen-year-old boy asking for someone to arrest his mother, who is smoking crack in their bathroom. You talk with him until the cops arrive, making sure there are no weapons around and learning that his favorite subject in school is lunch. Five minutes later, you have to deal with someone complaining about his neighbor's clarinet practice. What is it like to be on the receiving end of desperate calls for help . . . every day? Caroline Burau, a former newspaper reporter and nursing student who couldn't stand the sight of blood, takes a job as an emergency dispatcher because she likes helping people. But on-the-job training at the comm center proves to be more than she bargained for. As she adjusts to a daily life of catastrophe and comedy, domestics and drunks, cops and robbers, junk food and sarcasm, lost cats and suicides, she discovers that crisis can become routine, that coworkers can be mean--that she must continue to care and, at times, learn how to let go. "The day may come when I have to dial 911. I hope to God that the person who answers is Caroline Burau or someone like her. Funny, honest, and elegantly simple, this book left me witha sense of grace and hope."--Alison McGhee, author of "Shadow Baby, Rainlight, Was It Beautiful? "and "Falling Boy" Caroline Burau is a 911 dispatch operator for the police and fire departments in White Bear Lake, Minnesota.

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