Recent earthquakes have highlighted the importance of good disaster planning. Adequate risk assessment and risk reduction strategies, and improved response and reconstruction work have benefited from the documentation of past disasters. This practical manual offers an up-to-date resource covering both methodological and technical aspects of disaster mitigation. Impacts can be significantly reduced by improved disaster contingency and mitigation planning, involving adequate risk assessment and the implementation of risk reduction strategies. It is based on Latin American experiences of disaster response and planning programmes, and particularly emphasises the importance of community-based participatory processes. The experience of past disaster events, most notably earthquakes and floods, is used to show how local knowledge has been used to develop community responses that both help to raise awareness of dangers and also help prepare for improved future disaster response and reconstruction. Previously published in Spanish, this revised manual contains many practical diagrams and illustrations of building reconstruction case studies following earthquakes and is an important resource for all involved in humanitarian disaster response and planning.

This unique text fills a major gap in the emergency services literature by surveying the research on fire and rescue service management in the UK. An extensive evidence base focuses on organizational culture, leadership skills, standards, and accountability, emphasizing the services' dual roles as first responders and guardians of public safety and prevention. The implications for international public health and safety programs are made clear as the services' recent history illustrates the complex challenges typical of functioning within local and national political contexts. Chapters take on a broad range of management, leadership, service delivery, and staffing concerns, including: * Evolution and adaptation of fire and rescue services during periods of expansion and austerity. * Civil protection as a local and national priority. * Structural issues: assessments and improvements, collaborations with other services. * Emerging social concerns: diversity, gender equality, the aging worker population. * The concepts and consequences of heroes and heroism. * Future directions for governance, transparency, and accountability. Fire and Rescue Services complements the earlier volumes in the Leadership & Management of Emergency Services series with equal parts realism and vision. It should interest a wide audience of public policymakers, public managers, and emergency service personnel, as well as academics and researchers.

Chart a Course to Excellence

Sponsored by The American College of Physician Executives

A much-needed, practical guide to giving and receiving feedback . . . a guide that is essential to the successful conduct of one of humanity's most important activities?productive conversation.
--Edgar H. Schein, Sloan Fellows professor of management emeritus, MIT Sloan School of Management

Managing relationships, building trust, and communicating effectively are all essential skills to improving performance and ensuring the quality of patient care. This timely book offers the tools and techniques necessary to face the challenges of being a leader and resolving conflicts to produce win-win outcomes.

Irwin M. Rubin and Thomas Campbell show how to eliminate the pitfalls of traditional feedback approaches and enhance the win-win quality of all communication. With vignettes, a case study, and pithy cartoons, the authors detail two dynamic tools to help chart a course to excellence in giving and receiving championship-level feedback. Their integrated four-phase feedback model and practical behavioral tools provide the ingredients essential to plan for and learn from our daily experiences.

Fighting an Invisible Enemy narrates the founding and growth of the internationally. renowned National Institute for Communicable Diseases (NICD) in South Africa, from its foundations in the early twentieth century as the South African Institute for Medical Research to, later, the National Institute for Virology. It started humbly, as did many of its sister public health institutions around the world, and faced daunting obstacles: financial restrictions, bureaucratic straitjacketing, international isolation during the apartheid era and, in later years, the calumny of governmental AIDS denial. Following the triumph of the eradication of the once dreaded smallpox, the NICD plays a crucial role in the ongoing global effort to eradicate polio. While South Africa carries the misfortune of the largest HIV/AIDS pandemic in the world, the institute's HIV research unit has become a world leader.

More remote from public notice are the laboratories and epidemiologists supporting the constant surveillance of communicable diseases and the alerts they provide for impending outbreaks or pandemics, such as Ebola or the Covid-19 pandemic.

The NICD is a flagship organisation in public health in South Africa and this book, by its first executive director and internationally recognised virologist Dr Barry Schoub, paints a vivid portrait of its accomplishments. Enhanced by a collection of images of its projects and facilities, the bookwill be of interest to public health specialists and activists, as well as a more general audience.

Disasters are complex and dynamic events that test emergency and crisis professionals and leaders - even the most ethical ones. Within all phases of emergency management, disasters highlight social vulnerabilities that require culturally competent practices. The lack of culturally respectable responses to diverse populations underscores the critical need for cultural competency education and training in higher education and practice. Using a case study approach that is both adaptable and practical, this textbook is an accessible and essential guide on what makes teaching effective in emergency and crisis management. Key Features An in-depth understanding of cultural competence makes it well suited for teaching effectively in emergency preparedness Expert guidance from leading authorities ensures a fresh perspective in various aspects of emergency and crisis management National and international emergency and crisis management case studies containing ground rules, a scenario, roles/actors, guiding questions, facilitator questions, and resources Pedagogy and andragogy theories that drive design and implementation Pre- and post-tests for each case study allow faculty and trainers to empirically measure the participants' learning outcomes Short case study structure can be easily implemented in a course as a group discussion, group assignment, or individual assignment With unparalleled resources to reach every participant and facilitator, Cultural Competency for Emergency and Crisis Management offers educators a roadmap for successfully engaging participants in various aspects of cultural competency knowledge, skills, and abilities.

Disasters are complex and dynamic events that test emergency and crisis professionals and leaders - even the most ethical ones. Within all phases of emergency management, disasters highlight social vulnerabilities that require culturally competent practices. The lack of culturally respectable responses to diverse populations underscores the critical need for cultural competency education and training in higher education and practice. Using a case study approach that is both adaptable and practical, this textbook is an accessible and essential guide on what makes teaching effective in emergency and crisis management. Key Features An in-depth understanding of cultural competence makes it well suited for teaching effectively in emergency preparedness Expert guidance from leading authorities ensures a fresh perspective in various aspects of emergency and crisis management National and international emergency and crisis management case studies containing ground rules, a scenario, roles/actors, guiding questions, facilitator questions, and resources Pedagogy and andragogy theories that drive design and implementation Pre- and post-tests for each case study allow faculty and trainers to empirically measure the participants' learning outcomes Short case study structure can be easily implemented in a course as a group discussion, group assignment, or individual assignment With unparalleled resources to reach every participant and facilitator, Cultural Competency for Emergency and Crisis Management offers educators a roadmap for successfully engaging participants in various aspects of cultural competency knowledge, skills, and abilities.

'That's what happened, I think, struggling to stay afloat as the ocean pummels me from all sides. I must have blacked out -- exhausted, dehydrated, even a little delirious -- and hit the water. And no one saw it happen.' 'When I heard Brett had fallen overboard, after twelve hours I said, "There's no way anyone can survive longer than that in the ocean - I certainly couldn't do it." This is an incredible, incredible story.' Oscar Chalupsky, Twelve times Molokai Paddleboard World Champion In April 2013, fifty-year-old Brett Archibald was on board a surf-charter boat, making a night-time crossing of the Mentawai Strait off Sumatra, Indonesia. In the middle of a storm, ill with severe food poisoning, Brett was being sick overboard when, for a moment, he blacked out. When he came to, he found himself alone in the raging sea, being spun as if in a washing machine. Sixty miles from shore, Brett saw the lights of his boat disappearing into the darkness. It was very quickly clear that no one had seen him fall, and that no one would hear his shouts for help. He was alone in the ocean. It would be eight hours before his friends realised he was missing. At that point a frantic search began, for a single man hopefully still alive somewhere in thousands of square miles of heaving waves. The Mentawai Strait is remote and the rough weather meant that no planes or helicopters could assist in the search. This is the remarkable story of Brett's ordeal, and his miraculous rescue after twenty-eight hours alone in the ocean; also of his family and friends back home and around the world and the Australian skipper whose sheer doggedness and instinct played such a key role in saving Brett.

In the event of a disaster or public health emergency, individual agencies and hospitals cannot always effectively act alone. In order to provide a collaborative, comprehensive system of planning and response a Healthcare Emergency Response Coalition (HERC) is needed. This book introduces the concept of a HERC and demonstrates why and how a HERC is among the most effective tools for health emergency response and preparedness. Establishing a Healthcare Emergency Response Coalition addresses all matters related to instituting and developing a successful HERC. This Guide is based on Palm Beach County's experiences during the formation and implementation of their tried and tested HERC now a national model and can serve to direct your community in establishing its own HERC. It addresses the most fundamental questions of starting a HERC, such as - What is a HERC? - Why do we need a HERC? - How do we start a HERC - How should a HERC be structured? It also provides guidance for developing and sustaining a successful HERC by outlining the steps and activities needed to begin and providing a list of policies and procedures that can be implemented and resources that can be consulted. This information can be applied and customized to any community's specific needs and resources to implement a program that will address any size disaster or healthcare emergency that presents itself. This book provides myriad benefits to everyone invested in emergency preparedness for a community, from health officials and emergency response teams to government officials and fire and police departments, along with anyone else involved with preparing his or her community for disasters and public health emergencies.

This book contains the proceeding of the conferences on Disasters and the Small Dwelling, held at Oxford in September 1990. The 26 papers cover recent experiences of post-disaster shelter and housing provision, review what has been achieved, what needs disseminating and implementing, and assesses what needs further development. The volume thus defines an international agenda to achieve safer low-income dwellings in the course of the 1990s, designated International Decade for Natural Disaster Reduction by the UN. It will be essential reading for anyone - whether governmental or non-governmental agency officials, academic researchers, representatives of private industry or consultants - whose work involves analysis, shelter, mitigation and reconstruction programmes for low-income dwellings in disaster-prone areas.

NCTE-CCCC Best Book in Technical or Scientific Communication 2020 Rhetorical Work in Emergency Medical Services: Communicating in the Unpredictable Workplace details how communicators harness the power of rhetoric to make decisions and communicate in unpredictable contexts. Grounded in a 16-month study in the emergency medical services (EMS) workplace, this text contributes to our theoretical, methodological, and practical understandings of the situation-specific processes that communicators and researchers engage in to respond to the urgencies and constraints of high-stakes workplaces. This book presents these intricate processes and skills-learned and innate-that workplace communicators use to accomplish goal-directed activity, collaborate with other communicators, and complete and teach workplace writing.

This text presents principles and construction techniques applicable to builders, householders and communities who are building in disaster-prone areas. The principles are clearly and simply presented, with an emphasis on improving hazard-resistance for minimum cost. They seek to encourage builders to improve their current practices rather than setting building standards or providing hazard-resistance performance specifications.;The book includes sections on siting for safety - siting considerations in areas prone to high winds, earthquakes, flooding; and siting to avoid ground instability problems; building safely in masonry: principles of robust construction and building to resist earthquakes for buildings of brick, block, earth and stone masonry; building safely in timber - principles of robust construction and building to resist high winds and earthquake forces in timber framed buildings; and building safely in concrete - principles of robust construction and building to resist earthquake forces in reinforced concrete framed buildings.

Frequently a substance found at a port of entry, waste site, laboratory triage facility, or even in a hazardous materials emergency will be labeled and purportedly identified. But law enforcement and other first responders cannot take this claim at face value, as the accuracy is not confirmed and must be verified. A comprehensive handbook for on-the-spot investigations, Field Confirmation Testing for Suspicious Substances provides those who confront suspicious substances with the tools to confirm or deny a labeled identity. A Complete Range of Testing Protocols Divided into three sections, the book begins by exploring physical confirmation tests which use methods that involve measurement of temperature, vapor density, radioactivity, and other factors. The author then examines chemical confirmation tests suitable for field use, providing over 400 different analyses, most of which provide a colorimetric result. The book also includes a section on instrumentation. It offers an overview of the technologies used to analyze materials and presents the strengths and weaknesses of the technology so that the corresponding weak or strong result can be used in the overall analysis. The appendix provides two detailed sections on drug and explosives tests. The tests in this book can immediately generate valuable information in the field which can be used to save lives, conserve property, provide environmental protection, and assist law enforcement in apprehending those responsible for disseminating hazardous substances.

This fully revised edition of Communicating Emergency Preparedness: Practical Strategies for the Public and Private Sectors includes timely case studies, events, and references to articles and opinions about the direction of emergency preparedness communication. The authors draw upon their professional endeavors to inject a new sense of practicality to the text. New images displaying emergency preparedness campaigns are used to further illustrate the materials being presented. For instructors and practitioners alike, this book continues to provide the how-to instruction that is often required, and will only improve upon the success of the first edition in doing so.

'Northern Exposures' is an important and thought-provoking book that shows how the labor movement has embraced environmental protection and is beginning to create a new and more sustainable vision for the future. Dave Bennett's knowledge and commitment shine through. He is, by turns, the skeptical philosopher sifting the evidence and the passionate partisan arguing for the rights of the people. It makes for a rich and exhilarating mixture.-Nigel Crisp, Permanent Secretary, U.K. Department of Health, and Chief Executive, National Health Service (2000-2006), Author, Turning the World Upside Down: The Search for Global Health in the 21st Century (Royal Society of Medicine Press, 2010)

Although public safety agencies protect our well-being, they also shape social problems and community inequities. Public safety protections promote what T.H. Marshall called "social rights" of equitable citizenship. Frontlines of Welfare State shows how public safety agencies function as welfare state agencies, responsible for a range of essential public functions including emergency service, criminal investigation, regulatory oversight and social service outreach. Furthermore, this volume shows how public safety agencies are being asked to absorb more social welfare functions amidst cut-backs in other areas of the welfare state. Two areas of public safety are examined: arson control and fire prevention, especially within the contexts of urban change and gentrification, and community policing, especially as a mechanism of expanding drug treatment service and prevention programs. Facilitating a greater understanding of institutional biases within the state built around organizational structures, procedures and cultures and their impact on social outcomes, this original and exciting book will be of interest to researchers, practitioners and undergraduate and postgraduate students in the fields of Policing and Fire Control, Public Policy and Administration, Drugs and Substance Abuse and White Collar Crime.

The baby boom generation were born between 1946 and 1964 and are the largest population cohort in US history. They should number about 90 million by mid-century, more than doubling their current size. The massive increase in seniors and relative decline of those of working age in the US is mirrored in almost all the world's most populous countries. This book connects the dots between the US baby boom generation and the marked increase in natural and human-caused disasters. It evaluates options available to seniors, their aids, for and not-for and for-profit organizations and government to reduce vulnerability to hazard events. These include coordinated planning, risk assessment, regulations and guidelines, education, and other risk management efforts. Using interviews with experts, cases studies, especially of Superstorm Sandy, and literature, it culls best practice and identify major gaps. It is original and successful in making the connection between the growing group of vulnerable US seniors, environmental events, and risk management practices in order to isolate the most effective lessons learned.

This book concerns itself with the key question: how to improve health in a cost effective and politically acceptable way. What makes people healthy? Why are the poor less healthy than the rich? Why do some countries have a better health record than others? An Introduction to Health is divided into four parts comprising the determinants of health, health service planning, health service financing, and controlling costs and securing user-friendly services.

First published in 1991. Routledge is an imprint of Taylor & Francis, an informa company.

The interconnectedness of communities, organisations, governing bodies, policy and individuals in the field of disaster studies has never been accurately examined or comprehensively modelled. This kind of study is vital for planning policy and emergency responses and assessing individual and community vulnerability, resilience and sustainability as well as mitigation and adaptation to climate change impacts; it therefore deserves attention. Disasters and Social Resilience fills this gap by introducing to the field of disaster studies a fresh methodology and a model for examining and measuring impacts and responses to disasters. Urie Bronfenbrenner's bioecological systems theory, which is used to look at communities holistically, is outlined and illustrated through a series of chapters, guiding the reader from the theory's underpinnings through research illustrations and applications focused on each level of Bronfenbrenner's ecosystems, culminating in an integration chapter. The final chapter provides policy recommendations for local and national government bodies and emergency providers to help individuals and communities prepare and withstand the effects of a range of disasters. This book will be of great interest to scholars and students of disaster and emergency management, disaster readiness and risk reduction (DRR), and to scholars and students of more general climate change and sustainability studies.

In June 2011, the city of Minot, North Dakota sustained the greatest flood in its history. Rather than buckling under the immense weight of the flood on a personal and community level, government, civic groups, and citizens began to immediately assess and address the event's impacts. Why did the disaster in Minot lead to government and community resilience, whereas during Hurricane Katrina, the non-resilience of the government and community of New Orleans resulted in widespread devastation? This book seeks to answer that question by examining how local government institutions affect pre- and post-disaster community and business resilience. Utilizing both survey methods and interviews, Atkinson analyzes the disasters that occurred in New Orleans, Louisiana, Palm Beach County, Florida, and Minot, North Dakota. He argues that institutional culture within local government impacts not only the immediate outcomes experienced during response, but the long-term prognosis of recovery for a community outside the walls of city hall. Understanding tendencies within a community that lead to increased vulnerability of both individuals and businesses can lead to shifts in governmental/community priorities, and potentially to improved resilience in the face of hazard events. Relevant to scholars of public administration, disaster researchers, and government officials, this book contributes to a growing literature on community and business resilience. It explores not just the devastation of natural disasters, but profiles governmental impacts that led to responsive and able processes in the face of disaster.

This book examines the role of the private sector in emergency management and how that role is changing through private sector intersections with government, government agencies, and the public sectors in all phases of emergency management. It particularly focuses on the areas in which government regulations and guidelines promote or encourage private sector involvement, and looks at best practices for public-private partnerships as well as some of the common pitfalls of the contracting model. The private sector now plays a tremendous role in the creation of policies related to emergency management and their implementation at the federal, state, and local levels. The Private Sector's Role in Disasters: Leveraging the Private Sector in Emergency Management explores some of the challenges of implementing policies in the current contracting model. It also compares emergency management to other government services that have been privatized. Case studies of recent disasters and examples of the privatization of some emergency management functions are presented to illustrate how to better plan for private sector involvement in future disasters. Given the sometimes dysfunctional relationships that have emerged from public-private partnerships in disaster situations, it is important to analyze and improve principles and practices to work toward more effective partnership. This book provides thoughtful guidelines, recommendations, and best-practice approaches to public-private development, implementation, and collaboration throughout the disaster cycle. It gives focused directions for cultivating public-private working relationships to make emergency responses quicker and assistance more effective.

Less than half of the public in the U.S. have taken the three steps to prepare for emergencies that are recommended by FEMA and the Red Cross: having a 3-day emergency kit, a family communication plan, and knowing where to get information during an emergency. Although emergency managers attempt to train the public, often they are only able to distribute brochures and make public notifications. For a variety of reasons, the public frequently ignores this guidance, leaving people more vulnerable during emergencies. This book applies the process of social marketing, which has been used widely in public health and other disciplines, to the lack of public preparedness. Written for emergency managers in government and non-profit agencies, students, and volunteers, the book provides enough background and resources to enable the user to carry out an effective emergency preparedness campaign in their community and maintain it over time. Unlike preparing one message for everyone, social marketing involves working with smaller communities to identify what and how people want to learn, training them, and then maintaining that relationship to insure their preparedness. Because most emergency management agencies lack resources to take on such an initiative, the book provides readers with low cost methods to begin a social marketing program.

Less than half of the public in the U.S. have taken the three steps to prepare for emergencies that are recommended by FEMA and the Red Cross: having a 3-day emergency kit, a family communication plan, and knowing where to get information during an emergency. Although emergency managers attempt to train the public, often they are only able to distribute brochures and make public notifications. For a variety of reasons, the public frequently ignores this guidance, leaving people more vulnerable during emergencies. This book applies the process of social marketing, which has been used widely in public health and other disciplines, to the lack of public preparedness. Written for emergency managers in government and non-profit agencies, students, and volunteers, the book provides enough background and resources to enable the user to carry out an effective emergency preparedness campaign in their community and maintain it over time. Unlike preparing one message for everyone, social marketing involves working with smaller communities to identify what and how people want to learn, training them, and then maintaining that relationship to insure their preparedness. Because most emergency management agencies lack resources to take on such an initiative, the book provides readers with low cost methods to begin a social marketing program.