Today's workplace is fast-paced, highly complex, and sometimes even life-threatening. Yet it is possible to thrive in the 'pressure cooker' of modern work life. We all have the right to enjoy rather than just endure work. In the unpredictability of even the most challenging environments, the route to success and fulfilment at work is to build our resilience. This ground-breaking book provides a highly effective toolkit that will empower you to survive, thrive and flourish in the dynamic and fast-changing context of blue-light services. Discover how to: Be ready for the unexpected, feel calm and confident under pressure and avoid burnout Reduce stress and anxiety by understanding the essential components of a resilient work life Evaluate your own resilience factor with the Workplace Resilience Instrument "Jonathan Rees shows us through bright examples and actionable exercises that we, too, can thrive under pressure. Our own resilient behaviors can be modeled to match the situations we face. Although reading about what makes people resilient can be insightful, Jonathan's battery of self-assessment tools provides the reader with specific feedback to be more effective and view adverse situations as opportunities more so than danger." Dr. Larry Mallak, Western Michigan University, Author of 'The Workplace Resilience Instrument (WRI)' "This book represents the next stage of Jonathan's work and provides any senior leader in the public sector with an opportunity to learn and refresh the practical skills that will help them in these challenging roles. Whether you are a senior leader in policing, the NHS or elsewhere in the public sector I would recommend that you read this book and adopt its principles. I promise that it will help you to survive and thrive in the pressure cooker." Chief Superintendent Ian Wylie, Vice president, Police Superintendents' Association.

Research that occurs in the context of emergencies and disasters requires attention to challenging contexts and circumstances. Qualitative Disaster Research walks readers through the ways in which those contexts can be managed to produce careful, rigorous, and scholarly work. Each chapter provides an overview of approaches, methods, and techniques with illustrations from established disaster studies. Step-by-step instructions outline ways to gather, analyze, and write up qualitative field data. User-friendly examples show readers how to move from initial research ideas to final publication. Throughout the volume, readers find helpful suggestions for a range of field-based scenarios. Qualitative Disaster Research stands out of the first volume of its kind with the singular intent to serve as a guide to those new to or wanting a refresher course in disaster studies. Students and faculty will find the book approachable and ideal for use in training the next generation of disaster researchers.

Designed to enable practitioners and students to evaluate a variety of real-life emergencies from every angle, this new edition of Case Studies in Disaster Response and Emergency Management provides clear, thorough, step-by-step descriptions of more than 50 major disasters or emergencies. Arranged chronologically, the case studies involve incidents from around the globe, with topics including natural disasters, industrial accidents, epidemics, and terrorist attacks. A series of questions throughout each case study encourages the reader to think critically about the problem at hand, to select a course of action, and to then see the results of the decisions that were made. This hands-on approach invites practitioners and students to apply learned theoretical emergency management techniques in a safe test environment. Case Studies in Disaster Response and Emergency Management, 2e provides readers with the most modern and current case studies in disaster response and emergency management and can be used in group project settings, as individual homework assignments in training courses for first responders, law enforcement, and government employees, or to complement existing emergency management textbooks in Public Administration, Public Management, and Public Affairs programs.

Thinking Orientals is a groundbreaking study of Asian Americans and the racial formation of twentieth-century American society. It reveals the influential role Asian Americans played in constructing the understandings of Asian American identity. It examines the unique role played by sociologists, particularly sociologists at the University of Chicago, in the study of the "Oriental Problem" before World War II. The book also analyses the internment of Japanese Americans during the war and the subsequent "model minority" profile.

What is the relevance of epidemiology to decision-making in health services? If our ability to launch large-scale experimental studies of health services is limited, what are some alternative approaches to study design? How can we best make use of routinely collected data from health information systems? How can we best synthesize information to make more reasonable inferences? These are some of the questions that Epidemiology and Health Services tries to answer.L The book starts with three chapters on strategies for problem investigation, problem solving, and program development and evaluation. These are followed by nine chapters that give a theoretical overview of specific methods and then present case studies. The cases are based on important investigations of health services and are followed by questions and discussions that guide readers through the most salient issues of these studies.LThis is a book that addresses the needs of a broad spectrum of health professionals. It will help health service administrators, managers and other professional design and conduct evaluative and intervention research on the delivery of health services. And it will give epidemiology and public health students a wider perspective on applicatons of the discipline.

One of the most fundamental issues in health care delivery is who should decide which items of medical care are not worth their cost. This book is a fresh and comprehensive exploration of how health care rationing decisions are made. Unlike prior works, its focus is not on the specific criteria for rationing, like age or quality of life. Instead, the author provides comparative analysis of alternative social mechanisms for making medical spending decisions: (1) consumers paying for their medical treatment out of pocket; (2) payers, government officials, or other centralized authorities setting limits on what doctors can do and what insurance will pay for; and (3) physicians motivated to make these decisions at the bedside level. His analysis of each of these mechanisms reveals that none is uniformly superior, and each is better suited for certain decisions that others. Therefore, a mix of all three is inevitable. The author develops his analysis along three dimensions: political economics, ethics, and law. The political economic dimension discusses the practical and theoretical aspects of each method for making spending decisions, synthesizing empirical studies of the situations in which each mechanism has been tested. The ethical dimension is based on several strands of philosophical theory, principally classic liberalism, social contract theory, and communitarianism, as well as conceptual analysis of terms such as autonomy and coercion. The legal dimension addresses recent developments in legal doctrine such as informed consent, insurance coverage disputes, and the emerging direction of federal regulation. Hall concludes that physician rationing at the bedside is far more promising than medical ethicists and the medical profession have traditionally allowed. The best way to allocate authority for making medical spending decisions in both public and private systems, he believes, is the informed purchase of different types of health insurance in a managed competition framework.

The increasing life expectancy seen in developing countries has coincided with massive migrations due to urbanization, industrialization, and disasters, both natural and man-made, to cause acute physical and psychological suffering for many old people and their dependents. In this study, Tout takes the first in-depth look at this phenomenon and proposes a new approach to the special needs of the elderly in developing countries. Describing successful national programs already in place for the elderly, he highlights lesser-known difficulties, such as the responsibilities grandmothers may have to assume in the face of heterosexually-transmitted AIDS, and the consequences of the disintegration of the traditional extended family in countries too poor to provide pension schemes.

Food aid has played a key role in responding to the extreme poverty and disasters afflicting millions of people in the developing world. It is at the centre of much political discussion, both nationally and internationally, and there have been notable successes, yet there is doubt and criticism about the appropriateness of food aid and confusion about the deep-rooted problems which perpetuate these calamities. Is food aid doing more harm than good? Can food aid help, not hinder, long-term development and self-reliance? Would a cheque not be better than food?;This book is designed to give a clear insight into the key issues, presenting a balanced assessment of the uses and misuses of food aid and relating these to the complex realities of the international economy. It is aimed at first-degree courses in development economics, scholars and policy-makers in the field and the general reader concerned with these issues.

When the fishing vessel La Conte sinks suddenly at night in one-hundred-mile-per-hour winds and record ninety-foot seas during a savage storm in January 1998, her five crewmen are left to drift without a life raft in the freezing Alaskan waters and survive as best they can.

One hundred fifty miles away, in Sitka, Alaska, an H-60 Jayhawk helicopter lifts off from America's most remote Coast Guard base in the hopes of tracking down an anonymous Mayday signal. A fisherman's worst nightmare has become a Coast Guard crew's desperate mission. As the crew of the La Conte begin to die one by one, those sworn to watch over them risk everything to pull off the rescue of the century.

Spike Walker's memoir of his years as a deckhand in Alaska, Working on the Edge, was hailed by James A. Michner as "masterful . . . will become the definitive account of this perilous trade, an addition to the literature of the sea." In Coming Back Alive, Walker has crafted his most devastating book to date. Meticulously researched through hundreds of hours of taped interviews with the survivors, this is the true account of the La Conte's final voyage and the relationship between Alaskan fishermen and the search and rescue crews who risk their lives to save them.

You "can" get there
Where do you want to go? You might already be working in the emergency management field, and may be looking to expand your skills. You might be setting out on a new career path. Or, you might want to learn more about exciting opportunities in emergency management.
Wherever you want to go, "Emergency Planning" will help you get there. Easy-to-read, practical, and up-to-date, this text not only helps you learn fundamental emergency planning concepts; it also helps you master the core competencies and skills you need to succeed in the classroom and beyond. The book's brief, modular format and variety of built-in learning resources enable you to learn at your own pace and focus your studies.
With this book, you will be able to: Understand how emergency planning fits within the field of emergency management. Examine the components of an emergency plan, principles that guide the planning process, and resources that can be used in the planning process. Learn about the impacts of disasters on people's mental and physical health. Assemble an emergency planning team, motivate the team members, and train the team. Learn how people can protect themselves from the impact of different types of disasters. Estimate hazard exposure. Write a professional emergency plan. Implement continuity plans for both the government and businesses. Explore the relationship between emergency planning and mitigation planning. Detect disasters and warn the population of the disaster. Learn the best ways to communicate hazard adjustments to the public. Understand the role of the Emergency Operations Center and the Incident Management System. Balance local needs with federal laws andrequirements. Explore opportunities and trends in the profession of emergency planning

"Wiley Pathways" helps you achieve your goals
When it comes to learning about emergency management, not everyone is on the same path. But everyone wants to succeed. The new "Wiley Pathways" series in Emergency Management helps you achieve your goals with its brief, inviting format, clear language, and focus on core competencies and skills.
The books in this series--"Introduction to Emergency Management, Hazard Mitigation and Preparedness," "Emergency Planning, Technology in Emergency Management," and "Disaster Response and Recovery"--offer a coordinated curriculum for learning emergency management. Learn more at www.wiley.com/go/pathways.

The tragedy that occurred in the United States on September 11, 2001 brought enhanced emergency preparedness among first responders to the forefront of public awareness. Since those events and despite significant progress made in many of the areas previously deemed deficient some response areas are still woefully inadequate. Cross-Training for First Responders highlights these weaknesses that, in many cases, still remain in the response community. The book presents concrete solutions that arm first responders with vital knowledge so that they are better prepared in the event of another major incident.

Innovative training

The author demonstrates that the best way responders can prepare for, react to, and mitigate an incident is to require them to train outside their traditional responsibilities thereby developing an understanding of other first responder agencies terms, methods, and operational procedures. Despite this enhanced situational training, communication gaps can occur during cross-response and across regions. The book explains the kind of training required to prevent a lack of situational awareness by those thrust into unfamiliar territory during crisis events or mass disasters. Other topics include ways to curtail the inherent tensions that arise between voluntary and career responders, how to turn conflicts between various responding agencies into collaboration, innovative training strategies, grant opportunities to pay for training and equipment, and the rising trend of on-line training courses.

Testing readiness before an incident occurs

Finally, the book covers mechanisms for testing first responders ability to apply their new cross-training techniques, demonstrates how to plan and conduct a "tabletop" drill, and explains how to review the drill results to determine the areas in which participants are still deficient.

By identifying problem areas and offering concrete solutions, this book enables first responders to harness every possible advantage so that they are prepared and ready to confront the next crisis, no matter where it may strike.

"At a pace matching the flashing lights on a 911 console, Caroline Burau puts us in the hot seat and shows us the madness, the sadness, and the gallows humor of a profession that serves and protects in ways we never dream. And by telling us what goes on when the microphone is silent, she has taken the voice on the radio and given it heart." Michael Perry, author of "Population 485" and "Truck: A Love Story" "A witty, gritty look at life on the receiving end of our cries for help." "Reader's Digest" (Editor's Choice)
You answer a call from a fourteen-year-old boy asking for someone to arrest his mother, who is smoking crack in their bathroom. You talk with him until the cops arrive, making sure there are no weapons around and learning that his favorite subject in school is lunch. Five minutes later, you have to deal with someone complaining about his neighbor's clarinet practice. What is it like to be on the receiving end of desperate calls for help . . . every day? Caroline Burau, a former newspaper reporter and nursing student who couldn't stand the sight of blood, takes a job as an emergency dispatcher because she likes helping people. But on-the-job training at the comm center proves to be more than she bargained for. As she adjusts to a daily life of catastrophe and comedy, domestics and drunks, cops and robbers, junk food and sarcasm, lost cats and suicides, she discovers that crisis can become routine, that coworkers can be mean--that she must continue to care and, at times, learn how to let go. "The day may come when I have to dial 911. I hope to God that the person who answers is Caroline Burau or someone like her. Funny, honest, and elegantly simple, this book left me witha sense of grace and hope."--Alison McGhee, author of "Shadow Baby, Rainlight, Was It Beautiful? "and "Falling Boy" Caroline Burau is a 911 dispatch operator for the police and fire departments in White Bear Lake, Minnesota.

Anne Biccard has worked as an emergency doctor in Johannesburg for more than 30 years. It is a job that is both terrifying and thrilling, where death can be outwitted by skill and quick thinking, and the pressure eased by dark humour. The coronavirus, however, has added another dimension of fear.

In this heartwarming and at times hilarious memoir she recounts some of the cases that have burst in through her doors, such as the woman who mistook her Dettol for beer and the man who tried to run down his cardiologist. There is sadness, too, as she remembers the patients who didn't make it.

Above all, she writes of the camaraderie and dogged determination of health workers holding fast in the face of the Covid-19 nightmare as they battle, every day, to save a stranger's life.

The fire was visible from seventy miles away and the heat generated was so intense that a helicopter could only circle the rig at a perimeter of one mile. On the surface of the sea, a converted fishing trawler inched as close as possible, but the paint on the vessel’s hull blistered and burnt. In the water surrounding the inferno, men’s heads could be seen bobbing like apples as their yellow hard hats melted with the heat.

On 6 July 1988 a series of explosions ripped through the Piper Alpha oil platform, 110 miles north-east of Aberdeen in the North Sea. Ablaze with 226 men on board, the searing temperatures caused the platform to collapse in just two hours. Only sixty-one would survive by leaping over 100 feet into the water below.

Newly updated for the thirtieth year since the tragedy, Fire in the Night by journalist Stephen McGinty tells in gripping detail the devastating story of that summer evening. Combining interviews with survivors, witness statements and transcripts from the official inquiry into the disaster, this is the moving and vivid tale of what remains the worst offshore oil-rig disaster to date.

As almost all newspaper or magazine readers know, Canada figured prominently in the turbulent U.S. debates over health care reform in the early Clinton presidency. Furthermore, future news analysts and policymakers will undoubtedly again use Canada to cite the "good" and the "bad" aspects of single-payer national health insurance. Beyond the debate about the desirability of Canadian-style health care reforms, Antonia Maioni sees another question: Why did the United States and Canada, alike in so many ways, part "at the crossroads" to produce such different systems of health insurance? She answers this previously neglected query so interestingly that her book will hold the attention of anyone concerned with health care in either country or both.

The author explores the development of health insurance in the United States and Canada, from the emergence of health care as a political issue in the 1930s to the passage of federal health insurance legislation in the 1960s. Focusing on how political institutions influence policy development, she shows that Canada's federal structure and its parliamentary institutions encouraged a social-democratic third party that became pivotal in demonstrating the feasibility of universal, public health insurance. Meanwhile, the constraints of the U.S. political system forced health care reformers to temper their own ideas to appeal to a wide coalition within the Democratic party. Even readers previously unfamiliar with Canadian politics will find in this book important clues about the "realm of the possible" in the uncertain future of U.S. health care.

Written for instructors, dive team captains, surface teams, and underwater personnel alike, this book offers definitive information on procedures for safe operations, proper methods of training, and how to make appropriate purchasing decisions. Contents: The foundations of a public safety team diver Dive team command Dive team personnel Diver training Equipment for shore personnel Diving equipment Cylinder safety The initial response Deploying the team The search Search patterns Communication and line signals Contingency procedures and scene safety Physilogical components of diving Diving maladies Contaminated water Handling the drowning victim Submerged vehicles Boat operations Law enforcement operations Special considerations and technology Appendix Answers to study questions.

Cultural Diversity as a Strategic Advantage

This insightful and practical work should be required reading for managers, physicians, nurses, allied health caregivers, and support staff, in order to overcome barriers to communication and change in dealing with an increasingly complex patient and employee base. I highly Andorse this excellent book written by these outstanding authors.

--Donald R. Oxley, vice president and executive director, Kaiser Permanente

As reflected in new cultural competency requirements for health care organizations, sensitivity to and understanding of cultural diversity have become mandatory for health care professionals. However, most health care professionals have little or no training on how to deal with the challenges of cultural diversity. With Managing Diversity in Health Care, you'll learn effective strategies fundamental to creating a culturally diverse health care organization.

This essential handbook provides you with the necessary knowledge and tools to become more responsive to culturally diverse patient and staff populations. The authors show how to build diverse teams, deal with the thorny issues of prejudice and bias, and communicate effectively within a diverse health care setting.

"Stevens brilliantly views the hospital as a prism of the values and mores of society... She sees the stratification of the hospital population into private, semi-private, and charity patients as a manifestation of the social stratifications of American society." -- Reviews in American History

American hospitals are unique: a combination of public and private institutions that are at once charities and businesses, social welfare institutions and icons of U.S. science, wealth, and technical achievement. In Sickness and in Wealth helps us understand this huge and often contradictory "industry" and shows that throughout this century the voluntary not-for-profit hospitals have been profit-maximizing enterprises, even though they have viewed themselves as charities serving the community. Although our hospitals have provided the most advanced medical care for acutely sick and curable patients, they have been much less successful in meeting the needs of the chronically ill and the socially disadvantaged. That, Stevens concludes, is the next urgent task of social policy.

"For me, personally, the book constituted an invitation to rethink the relationship -- warts and all -- among the benevolent, charitable, and business missions of the hospital, while at the same time disabusing me of my inclination to cite history to support or defend a view I might otherwise have preferred to hold." -- Merlin K. DuVal, M.D., Senior Vice President, Samaritan Health Service, Phoenix, Arizona

"This book is beautifully written... and is must reading for anyone involved in the current debate on health policy. It will also make delightful reading for those who merely wish to view the shifting social andeconomic climate in modern America, as seen from the perspective of the hospital." -- New England Journal of Medicine