"At a pace matching the flashing lights on a 911 console, Caroline
Burau puts us in the hot seat and shows us the madness, the
sadness, and the gallows humor of a profession that serves and
protects in ways we never dream. And by telling us what goes on
when the microphone is silent, she has taken the voice on the radio
and given it heart." Michael Perry, author of "Population 485" and
"Truck: A Love Story" "A witty, gritty look at life on the
receiving end of our cries for help." "Reader's Digest" (Editor's
Choice)
You answer a call from a fourteen-year-old boy asking for someone
to arrest his mother, who is smoking crack in their bathroom. You
talk with him until the cops arrive, making sure there are no
weapons around and learning that his favorite subject in school is
lunch. Five minutes later, you have to deal with someone
complaining about his neighbor's clarinet practice. What is it like
to be on the receiving end of desperate calls for help . . . every
day? Caroline Burau, a former newspaper reporter and nursing
student who couldn't stand the sight of blood, takes a job as an
emergency dispatcher because she likes helping people. But
on-the-job training at the comm center proves to be more than she
bargained for. As she adjusts to a daily life of catastrophe and
comedy, domestics and drunks, cops and robbers, junk food and
sarcasm, lost cats and suicides, she discovers that crisis can
become routine, that coworkers can be mean--that she must continue
to care and, at times, learn how to let go. "The day may come when
I have to dial 911. I hope to God that the person who answers is
Caroline Burau or someone like her. Funny, honest, and elegantly
simple, this book left me witha sense of grace and hope."--Alison
McGhee, author of "Shadow Baby, Rainlight, Was It Beautiful? "and
"Falling Boy" Caroline Burau is a 911 dispatch operator for the
police and fire departments in White Bear Lake, Minnesota.
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