Organisations that want to continue being successful in today's global competitive market, where customers are more empowered and brand loyalty is eroding, will have to move to Relationship Marketing (RM) with a strong focus on Customer Relationship Management (CRM). CRM enables organisations to provide excellent real-time customer service through the effective use of individual account information. This requires a more complex approach, since organisations need to investigate and satisfy customer needs, and have to build relationships with existing and potential customers. CRM of the future will have to secure state-of-the-art customer management services delivered to customers through the Cloud to establish a convenient, but professional, customer management service. Relationship Marketing and Customer Relationship Management (fourth edition) includes new South African case studies illustrating RM and CRM within South African organisations. The book also focuses on current RM and CRM themes, such as the changing face of the customer, how to deal with positive and negative relationships, poor service experiences and the recovery of customer relationships.

This first South African edition of Human Development: A Life-Span View introduces the student to the issues, forces, and outcomes that make us who we are. It covers contemporary research and theory on human development, set within a South African context, with emphasis on the multidisciplinary approach needed to describe and explain how people change over time.

The text follows a chronological approach, tracing development from conception through late life in sequential order with several chapters dedicated to topical issues across the life span.

The organisation and learning features of the text are designed to make it easier for students to learn about human development.

Valuations, Mergers & Acquisitions deals with the valuation of businesses for the purpose of mergers and acquisitions transactions, shareholder exits, capital raising and initial public offerings and covers the key principles involved in valuing businesses as going concerns.

Features:

• Critical thinking boxes commenting on the consequences of market events or the actions of specific companies which help students to get to grips with the uncertainties and complexities of valuations.
• The gaps between financial regulations and actual business practices are highlighted, such as IFRS 3 in Chapter 19.
• A variety of end-of-chapter and self-assessment questions and tasks allows readers to apply what they are learning as well as to develop their professional confidence.

Valuations, Mergers & Acquisitions is relevant to senior undergraduate students taking modules in Valuations and Mergers and Acquisitions as part of Financial Management courses, MBA and MBL students, and SAICA seminar students. The book is also of practical use to corporate financiers and company executives who wish to clarify or research particular areas of concern in valuing a business in practice.

Action thriller starring Keanu Reeves as a former hitman who must return to the criminal world he left behind in order to seek revenge.

After John Wick refuses to sell his car to Russian gang leader Iosef, the gang members break into his home and kill his dog, a gift left to him by his deceased wife Helen. It turns out that Iosef is the son of Wick's ex-boss Viggo Tarasov, head of the Russian mafia in New York.

As John attempts to track down and kill Iosef he encounters assassin Ms. Perkins, who is working for Viggo, and eventually faces his former boss in an ultimate showdown.

Mexican cooking, Mzansi-style!

In Mexico in Mzansi, chef Aiden Pienaar brings local flair to some traditional Mexican favourites. Like the ubiquitous taco, this cookbook is filled with a surprising array of flavours and influences to excite even the most experienced chefs and exhausted home cooks.

By thinking a little outside the box, and using South African ingredients and cooking techniques – boerie tacos and braaied corn, anyone? – Chef Aiden gives Mexican cuisine a Mzansi-style facelift.

From classics such as mole, refried beans and nachos, to innovations including Mexican chakalaka, chilli con carne vetkoek and sosatie tacos, these are recipes to inspire and delight. All are easy to follow and require minimal prep.

In addition, Chef Aiden will teach you to make your own tortillas and salsas, show you how to present tacos, enchiladas and quesadillas, as well as introduce you to different cooking methods, from braising and grilling to air-frying. That’s not to mention the array of delicious desserts to round off your meal, or the collection of margaritas to tantalise your tastebuds.

Kwezi Collector’s Edition 4 Issues 10-12 sees our team of heroes faces challenges they never could have predicted while Mpisi sets about establishing an anti-Super campaign…

This emotionally-charged, critically acclaimed thriller reunites Stephen Dillane in his award-winning role as Karl Roebuck with Clémence Poésy as Elise Wassermann, in a provocative and thrilling drama.

The Tunnel: Vengeance is set in a post-Brexit Europe where the English and French teams come together once more in an emotionally charged finale.

When a stolen fishing boat is found adrift and on fire in the English channel, Karl and Elise believe the missing cargo consisted of trafficked migrant children. As a disenfranchised and toxic duo enact a terrifying endgame, Elise is shocked to the core by a miscarriage of justice from her past. Together and apart, they are forced to grapple with decisions they have made and must make decisions that cut to the deadly heart of the matter: what is the value of a single life?

The English naturalist William Burchell set off from Cape Town in June 1811 to explore the flora and fauna of the vast southern African interior. Over a four-year period, and travelling in a custom-built ox wagon, he amassed an astonishing 63 000 specimens of plants, bulbs, insects, reptiles and mammals – many not previously documented for science – as well as over 500 paintings and illustrations.

While the outbound trek is well described in Burchell’s famous Travels in the Interior of Southern Africa, little has been published about the challenges and discoveries made on his return journey to Cape Town, from 1812–1815. This pioneering book traces the homeward leg of Burchell’s epic odyssey – through the arid northern Cape, the Great Karoo, the warravaged eastern Cape, and along the Eden-like southern Cape coast.

Drawing on primary and secondary sources, including Burchell’s letters, his handwritten records archived at the Royal Botanic Gardens, Kew and the detailed map he created to record his trek, the authors have crafted a thought-provoking and beautifully illustrated account that encompasses both the genius of the man and the natural history of the region that so intrigued him.

The ANC has ruled South Africa for three decades during which time the country has gone from the promise of the Rainbow Nation to disfunction and despair. In The Super Cadres, bestselling author Pieter du Toit examines this legacy from the early halcyon days through to the disappointment of the Ramaphosa presidency.

Du Toit asks key questions before coming to a critical observation and a damning conclusion:

• What was the state of the ANC when it took power?
• Was ANC failure inevitable? Did they inherit a country so stricken by apartheid that success was impossible?
• When did the first signs of misrule and corruption occur?
• How did each of the presidencies perform, from Mandela to Ramaphosa? What role did each play in the road to failure?
• What was President Cyril Ramaphosa doing to stop state capture while he was deputy president?

Du Toit concludes that at the very centre of ANC – and thus state - failure is ‘cadre deployment’ which the ANC adopted as official party policy under President Thabo Mbeki. He shows how, over time, the appointment of cadres at every level of government inevitably led to the (con)fusion of party and state, the spread of incompetence, and the dire corruption that ate into every part of the country once Jacob Zuma took over.

Aleit Apteit is ’n boek gevul met stories van die geliefde Aleit Swanepoel. Kom reis en kook saam met hom met ongeveer 50 resepte uit sy pen.

Die Sondagaand voor Aleit se afsterwe was hy volstoom aan die gang, besig om onder meer sy alombekende lamsboud gaar te maak. Die bestanddele is gekoop en die span was reg vir ’n week van kosmaak. Kom beleef saam die nostalgie, sy spesiale menswees en die heerlike kos wat hy nie net smullekker kon maak nie, maar ook mooi kon laat lyk: die ‘Aleit-Way’. Deel sy hartskos – veral sy Sondagmiddagetes in sy ouerhuis, net soos sy ma dit gemaak het. Dit was spesiaal vir hom, en hy wou dit graag oordra en met sy mense deel.

Hy het aande gesit en skryf, en dit dan baie opgewonde aan sy span gestuur en gesê: “Julle! Ek het nog ’n storie!!”

Aleit Apteit is ’n hoofstuk van sy nalatenskap en ’n manier waarop hy vir altyd in mense se hart, kombuis en lewe kan voortleef. Dit is ’n pragkookboek, maar ook een wat deel van jou kombuis se bestanddele moet uitmaak – gevul met bekende hartskos en bypassende stories geskryf deur ’n legende.

Dismissal remains the most thorough and comprehensive work available on a problem that confronts employers, lawyers, judges and arbitrators every working day – when is it fair to terminate the relationship with employees, for whatever reason this regrettable step may be deemed necessary?

This work deals with all the circumstances in which dismissals arise and are challenged – from dismissals for misconduct and incapacity, through retrenchments, automatically unfair dismissals, dismissals of protected and unprotected strikers, to the procedures required before such dismissals can lawfully be effected and challenged. Written in the clear and readable style for which the author has become acclaimed, the exposition of each principle is illustrated with examples drawn from the case law. This fourth edition adds many judgments handed down since the third edition was published five years ago, and incorporates judgments law and statutory amendments that have been handed down or enacted since then.

Dismissal forms a volume in a quartet by the author, and should where necessary be read with its companion volumes – Employment Rights, Collective Labour Law and Labour Litigation and Dispute Resolution

Those who live on the surface desire what the darkness offers. In tough times, crime is the only thing that soothes their souls. It is the South Africa you choose not to see.

The constitution forms the backbone of the South African democracy, yet the youth bleed for it. What does South Africa truly have when its children are traded for a good time and tenders? It is an accurate reflection of the social decay under the leadership of President Cyril Ramaphosa. Are your children safe in this trauma-infested country?

Daphne Morgan's death results in two worlds colliding: Gibson Kente demands nothing more than respect for the bloodshed, while Tim Morgan seeks his mother. Treasure is caught in the crossfir eof hell and fury. She desires freedom, but Tim Morgan's business is blissful pleasure, camouflaged by revenge. Will Rita Thomas provide the answers to Treasure's prayers?

If you had a choice to worship two gods, would you sell your soul for money or freedom?

Will this curtain call be Treasure's last?

For over thirty-five years, Colin Drury’s Management and Cost Accounting has successfully blended theory and practice. Established as the leading text in the field, it helps students learn the key concepts and processes of management and cost accounting.

Now in its twelfth edition, the text retains its trademark clear and accessible style, covering everything students need to know for their management accounting career and professional exams. Every chapter includes an “Employability Skills” question, review problems from accounting examination bodies and recent real-world examples of well-known international organizations such as Netflix, Amazon and Apple.

This edition includes new chapters on data analytics and environmental management accounting as well as expanded coverage of strategic performance and cost management, value creation and quality management. Drawing on his extensive experience, Mike Tayles continues to comprehensively revise Colin Drury's text.

Twenty-five years ago, Tiger Woods achieved the greatest feat in golf history: the “Tiger Slam.” Now, for the first time, the award-winning author of Tommy’s Honor delivers a riveting account of Tiger at his most brilliant—dominating the game in a way we will never see again.

In 1997, as every schoolchild knows, Tiger Woods won the Masters by the largest margin in history, becoming the first Black player to win a major championship. Four years later, the world watches with breathless anticipation as he returns to Augusta National, aiming for a milestone no other golfer has ever achieved: four professional Grand Slam triumphs in a row.

In The Tiger Slam, Kevin Cook delivers a gripping, inside-the-ropes account of an astonishing streak of victories that left Woods’s rivals scrambling to keep up. Readers will hear from many of golf ’s biggest names—Tiger’s caddie, his coach, his opponents, his idols, and others, all offering fresh insight into the electrifying highs of his victories and the obstacles on and off the course that threatened his relentless pursuit of perfection.

We join Tiger at the beginning of his Slam: the 2000 US Open at Pebble Beach. In a notoriously grueling tournament designed to bring golfers to their knees, who could even dream of winning by a record margin of fifteen strokes? Tiger could. We follow him to the hallowed grounds of St. Andrews a few weeks later for the 2000 Open Championship, where he transforms his game to meet the singular demands of the links. Still only twenty-four, he leaves the Old Course as the youngest player ever to complete a career Grand Slam.

We proceed with Tiger to the 2000 PGA Championship at Valhalla, where he fights a spectacular Sunday duel with a player he grew up idolizing, ending with a playoff that changes the course of golf history. Finally, we return to legendary Augusta National, site of his record-breaking first major championship, to see if he can be the first to sweep all four majors. Dogged by reports of an early-season slump, facing a supposedly “Tiger-proofed” course, golf’s superstar tees off against his two fiercest adversaries in an unforgettable final round.

The Tiger Slam is the epitome of greatness in sport, a feat as exhilarating today as it was twenty-five years ago. In fact, it’s even more so, now that we know we’ll never see its like again—such dominance is unthinkable in modern golf’s era of parity. Kevin Cook invites us to close our eyes and remember a young champion at the peak of his powers: unmatched raw strength, single-minded focus, strategic genius, and utter fearlessness. The Tiger Slam takes readers behind the scenes in the thrilling months when Tiger Woods took an ancient game to new heights.

An urgent and passionately argued call to action, The Unaccountables skilfully profiles the large corporations and private individuals who are all implicated in economic crime but have never been held to account. This book will anger many, who will now be able to put names and faces to those behind some of South Africa’s biggest corruption scandals, from apartheid to state capture.

Crucially, The Unaccountables focuses on 38 profiles detailing evidence of impunity and suggesting actions in each instance that could ensure accountability. Remember, South Africa is a wealthy country. The 2022 Africa Wealth Report estimates total private wealth in South Africa to be over $651 billion, more than R10 trillion. South Africa is home to more than twice as many high-net-worth individuals than any other African country. But these acts of violence, for that is what they are, by powerful individuals and corporations have driven millions into poverty.

In The Unaccountables, we meet them all, apartheid and war profiteers, the state capture profiteers, those who have profited from welfare, we meet the bankers and their banks who got away with laundering and profiteering, the auditors, complicit in economic crimes and, unsurprisingly, the bad cops. This book is led by research, data and years of investigation and, as such, is the most persuasive book to have been written about corruption in South Africa.

One of the editors, Hennie van Vuuren, is the author of the runaway international bestseller, Apartheid Guns and Money.

Harry Potter se somervakansie is aaklig: nie net was dit die slegste verjaarsdag ooit nie, maar boonop verskyn ’n vreemde huiself genaamd Dobby om hom te waarsku om nie weer na die Hogwarts Skool vir Towerkuns en Heksery toe terug te gaan nie – vreeslike dinge gaan daar gebeur. En vreeslike dinge gebeur inderdaad. Dit is Harry se tweede jaar op Hogwarts en nuwe probleme wag op hom. Hy hoor vreemde fluisterstemme deur leë gange – en dan begin die aanvalle . . .

Quick answers to tough questions about Jesus' life, ministry, and divinity.

Is there archeological proof that Jesus existed? Did Jesus ever actually claim to be God? Is Jesus really the only way? There's a good chance that every Christian will be asked tough questions like these at some point in their lives, whether from combative skeptics, curious seekers, or even doubts in their own minds.

To help followers of Christ answer questions quickly and confidently, Josh and Sean McDowell adapted the wisdom from their apologetics classic Evidence That Demands a Verdict into an accessible resource that provides answers to common questions about Jesus.

Evidence For Jesus answers these questions and more:

• Is there evidence that Jesus was real?
• Did Jesus ever actually claim to be God?
• What makes Jesus unique from other religious figures?
• Is Christianity a copycat religion?
• What does the Old Testament teach about the coming Messiah?
• Did Jesus really rise from the dead?
• Why does the resurrection of Jesus matter?

Evidence for Jesus will equip brand new believers and lifelong Christians alike with time-tested rebuttals to defend their faith in Jesus against even the harshest critics.

From acclaimed filmmaker James Gray and featuring an all-star cast including Anthony Hopkins, Anne Hathaway and Jeremy Strong comes Armageddon Time.

Set in 1980s Queens, New York, it is a deeply personal story about the strength of family, the complexity of friendship and the generational pursuit of the American Dream.

When a thoughtless tweet by Zelda la Grange unleashed a storm, she was asked: ‘Have you learnt nothing from Nelson Mandela?’ This book is her answer.

For years, she was the closest witness of Mandela’s interactions with people both famous and ordinary, and here she draws out his lessons on humility, respect, honesty, how to truly listen and what to do if you realise you have made a grave mistake, a lesson she herself had to learn the hard way.

This tenth edition of Hockly’s Insolvency Law has been renamed Hockly’s Law of Insolvency, Winding-up and Business Rescue to reflect the changes to the three main fields that it discusses.

Features distinguishing this tenth edition include these:

• Developments over the last ten years since the previous edition are summarized, including the statutory changes and the decisions of the Constitutional Court and the Supreme Court of Appeal and leading decisions of the High Court.
• In particular, business rescue is now discussed in three chapters, and the company’s compromise with its creditors is discussed in its own separate chapter.
• The introduction encourages readers to consider the need for reforming insolvency law in the 21st century, to read the law with a critical and creative eye, and to ponder the policy choices to be made.
• Chapter 7 on uncompleted contracts has been rearranged, opening with a pigeonholing approach to analysing contracts, followed by a statement of the supporting common law and a discussion of a series of specific contracts analysed according to which of the contractants is now in sequestration or liquidation.
• The text is even more accessible, with extra explanation for readers with limited library access, and the book is available as an e-book.
• Learners with a strong visual sense are shown examples of diagrams and timelines to help analyse complicated sets of facts and apply complicated provisions to them. It is recommended that they should identify the debtor in red in their diagrams.

The 2018 independently published word-of-mouth hit featuring psychological suspense with an unforgettable twist, from the author of TikTok sensation It Ends With Us.

Lowen Ashleigh is a struggling writer on the brink of financial ruin when she accepts the job offer of a lifetime. Jeremy Crawford, husband of bestselling author Verity Crawford, has hired Lowen to complete the remaining books in a successful series his injured wife is unable to finish.

Lowen arrives at the Crawford home, ready to sort through years of Verity's notes and outlines, hoping to find enough material to get her started. What Lowen doesn't expect to uncover in the chaotic office is an unfinished autobiography Verity never intended for anyone to read. Page after page of bone-chilling admissions, including Verity's recollection of the night their family was forever altered.

Lowen decides to keep the manuscript hidden from Jeremy, knowing its contents would devastate the already grieving father. But as Lowen's feelings for Jeremy begin to intensify, she recognizes all the ways she could benefit if he were to read his wife's words. After all, no matter how devoted Jeremy is to his injured wife, a truth this horrifying would make it impossible for him to continue to love her.

After the runaway success of his Afrikaans memoir, Hoerkind, the contrarian journalist and writer Herman Lategan translated and updated his eventful life story to include material that did not appear in the original book.

Herman was conceived illegitimately one warm February night in 1964 in a boarding house in Cape Town. From an early age, he felt disposable, passed from one pair of unstable adult hands to the next, even ending up in an orphanage for a while.

At thirteen he was caught in the web of a cunning paedophile, a well-known Afrikaans newspaperman. Shortly after his eighteenth birthday, when his abuser had finished with him, Herman was unceremoniously dumped at the door of his alcoholic father. Conscription into the army and a dishonourable discharge followed.

During his teenage years, Herman befriended poets like Sheila Cussons, Tatamkhulu Afrika and Casper Schmidt, and later, in New York, he followed Andy Warhol in the street and partied with a ‘smorgasbord of social butterflies’.

Back in South Africa, Herman established himself as a journalist, but struggled with alcohol and drug addiction, and was homeless for a while. For many an employer, he became the nightmare they feared most.

Son of a Whore is a gripping account of loss, hardship and overcoming both; it will make you laugh and, at times, break your heart. You will despair at the cruelty of a world in which the marginalised are forsaken, but stand in awe at the extent of the goodness surrounding us, because, ultimately, people depend on each other.

Drawn from 3,000 years of the history of power, this is the definitive guide to help readers achieve for themselves what Queen Elizabeth I, Henry Kissinger, Louis XIV and Machiavelli learnt the hard way.

Law 1: Never outshine the master
Law 2: Never put too much trust in friends; learn how to use enemies
Law 3: Conceal your intentions
Law 4: Always say less than necessary.

The text is bold and elegant, laid out in black and red throughout and replete with fables and unique word sculptures. The 48 laws are illustrated through the tactics, triumphs and failures of great figures from the past who have wielded - or been victimised by - power.

Improving the quality of your writing starts with rethinking your assumptions and developing healthier writing habits. This book will help you do both.

Become a Better Writer: How to Write with Clarity and Simplicity is a practical guide for those who wish to write more clearly and concisely. Drawing on their extensive experience as writers and editors, the authors discuss tools and tips for making your writing accessible and meaningful to your target audience.

The book is readable and engaging, covering different kinds of writing (including reports, essays, emails, novels and speeches) across a wide range of subjects. The examples discussed are derived from real-world material and are particularly relevant to the African context. The book will be especially useful to writers of non-fiction.

Mervyn King has transformed the global business landscape. King advocated reporting on society and the environment, not only on profit. His legacy transcends borders and continues to guide companies worldwide. His journey was enriched by his experience as a commercial lawyer; by his work as an advocate and a judge; and by his stellar career as a businessman, chair and director of many organisations.

DAVID WILLIAMS recounts his story.