CULTURENEERING = Building a strong business culture in a diverse workforce that delivers obsessive customer service.

Are you a leader who aims to drive real growth for the people within your organisation and at the same time deliver exceptional customer service that sets you apart from your competitors?

Running a business in a racially polarised country with a melting pot of diversity, requires leaders to understand the complexity of building an inclusive culture out of a fragmented workforce. A strong culture is not only focused on chasing financial objectives, but is based on trust, equality, respect and mutual tolerance. When every employee has a true sense of belonging, despite their differences, it is possible to create a common purpose of obsessive customer service.

Cultureneering is a philosophy and framework that Ian Fuhr has spent four decades developing, and which he perfected while building the Sorbet Group, Africa’s largest beauty salon chain. This book takes the reader on a journey of personal development and unpacks the unbreakable link between culture and service. It reveals the tools required to build a company culture that is good for its people, its customers and, ultimately, for sustainable growth.

Leaders need to embrace this culture-driven approach to business leadership as it promises to play an important role in the overall transformation of our country’s workforce.

The best-selling, Pulitzer Prize–winning author of The Road returns with the first of a two-volume masterpiece: The Passenger is the story of a salvage diver, haunted by loss, afraid of the watery deep, pursued for a conspiracy beyond his understanding, and longing for a death he cannot reconcile with God. Look for Stella Maris, the second volume in The Passenger series, on sale December 2022.

1980, PASS CHRISTIAN, MISSISSIPPI: It is three in the morning when Bobby Western zips the jacket of his wet suit and plunges from the Coast Guard tender into darkness. His dive light illuminates the sunken jet, nine bodies still buckled in their seats, hair floating, eyes devoid of speculation. Missing from the crash site are the pilot’s flight bag, the plane’s black box, and the tenth passenger. But how? A collateral witness to machinations that can only bring him harm, Western is shadowed in body and spirit—by men with badges; by the ghost of his father, inventor of the bomb that melted glass and flesh in Hiroshima; and by his sister, the love and ruin of his soul.

Traversing the American South, from the garrulous barrooms of New Orleans to an abandoned oil rig off the Florida coast, The Passenger is a breathtaking novel of morality and science, the legacy of sin, and the madness that is human consciousness.

No little thorn in the flesh or irritating fly in the ointment, Zapiro just cannot be ignored.

It’s been another helluva year, and who better to make sense of it than Zapiro, political analyst, cartoonist and agent provocateur. He has the ability to knock the air out of us, to rock us back in our seats, to force us bolt upright with a 1000-watt jolt of electrifying shock. He makes us angry, he makes us laugh and he makes us think. He shines a light on the elephant in the room, presents the emperor in all his naked glory.

Impossible to brush off, he is determined to provoke a response.

When all around is crumbling, when fake news and zipped lips conceal the truth, Zapiro comes to the rescue. With the dissecting eye of a surgeon, the rapier-like point of his pen exposes flimflam, and reveals with a line what lies behind the action.

Market-leading text Organization Development and Change provides students with an excellent grounding in the theoretical underpinnings of the subject as well as describing, in practical terms, how behavioural science can be used to develop organizational strategies, structures and processes. It will enrich students’ understanding and study of organization development, change management and human resources management.

This is the first time the textbook has been adapted for Europe, South Africa and the Middle East. Therefore, all the core elements which have contributed to this popular textbook’s success are complemented by the inclusion of recent and relevant developments in the field pertinent to these regions, enabling students to fully relate to the topics discussed.

Infused with rhythm and melody, Zakes Mda’s new novel invites you to travel from Lesotho’s Mountain Kingdom to the City of Gold through the history of famo.

Famo music was born in the drinking dens of migrant mineworkers in Lesotho, where the men would sing to unwind after work, accompanied by the accordion, a drum and sometimes a bass. Meet the boy-child Kheleke, a wandering musician, and his surprising sister Moliehi. Then sigh with pleasure at being reunited with Toloki, the professional mourner from Ways of Dying, and his beloved Noria.

Passionate and ambitious, Kheleke is a weaver of songs, and his own story is intertwined with the incredible yet true social history of the music: the Time of the Concertina and the Accordion, the wars of the famo gangs, and the battle for control of illegal mines.

The end is always a journey – and what a journey this is!

South African higher education students have for the years 2015 and 2016 stood up to demand not only a free education but a decolonised, African-focused education. The calls for decolonisation of knowledge are the ultimate call for freedom. Without the decolonisation of knowledge, Africans may feel their liberation is inchoate and their efforts to shed Western dominance all come to naught.

Over the years various African leaders including Steve Biko wrote about the need to decolonise knowledge. The call for decolonisation is largely being equated with the search for an African identity that looks critically at Western hegemony. Biko sought the black people to understand their origins; to understand black history and affirm black identity. These are all embedded in the struggle to decolonise and search for African values and identities.

The contributors in this book treat several but connected themes that define what Africa and the diaspora require for a society devoid of colonialism and ready for a renewed Africa. “The discussions we develop and the philosophies we adopt on Pan Africanism and decolonisation are due to a bigger vision and for many of us the destination is African renaissance”. Everyone has a role to play in realising African renaissance; government, churches, universities, schools, cultural organisations all have a role to play in this endeavour.

The ultimate CISA prep guide, with practice exams Sybex's CISA: Certified Information Systems Auditor Study Guide, Fourth Edition is the newest edition of industry-leading study guide for the Certified Information System Auditor exam, fully updated to align with the latest ISACA standards and changes in IS auditing. This new edition provides complete guidance toward all content areas, tasks, and knowledge areas of the exam and is illustrated with real-world examples. All CISA terminology has been revised to reflect the most recent interpretations, including 73 definition and nomenclature changes. Each chapter summary highlights the most important topics on which you'll be tested, and review questions help you gauge your understanding of the material. You also get access to electronic flashcards, practice exams, and the Sybex test engine for comprehensively thorough preparation. For those who audit, control, monitor, and assess enterprise IT and business systems, the CISA certification signals knowledge, skills, experience, and credibility that delivers value to a business. This study guide gives you the advantage of detailed explanations from a real-world perspective, so you can go into the exam fully prepared. * Discover how much you already know by beginning with an assessment test * Understand all content, knowledge, and tasks covered by the CISA exam * Get more in-depths explanation and demonstrations with an all-new training video * Test your knowledge with the electronic test engine, flashcards, review questions, and more The CISA certification has been a globally accepted standard of achievement among information systems audit, control, and security professionals since 1978. If you're looking to acquire one of the top IS security credentials, CISA is the comprehensive study guide you need.

The hilarious book from Tiktok and Insta sensation Hayley Morris.

Brain: We left the oven on!
Me: No don't say that, I've not got time for this!
Brain: The house is probably on fire!
Me: Stop it, I need to write this book description.
Brain: But the blazing fire.
Me: We didn't even use the oven today.
Brain: But what if -
Me: No. We're not doing this, I'm finishing this description.

Hello there! Hayley Morris here. Or you might know me as the Brain Girl, and don't be fooled...it's not because I'm outrageously smart. Just an avid overthinker. I'm on a mission to prove once and for all that You. Are. Normal. Running through imaginary arguments whilst showering, hiding your knickers in the nurse's office before they look directly into your vagina, or not knowing how to be a normal human when you have the plumber over. I've spent the majority of my life saying and doing embarrassing things that wake me up in a cold sweat at 3am as my Brain reminds me of every minor detail.

In this book, I've overthought absolutely everything so you don't have to. I'll be talking about everything from dating to discharge, mental health to menstrual cups. I might not be able to banish your anxiety or make you feel 100% comfortable in your skin, but I hope I can at least give you a break from the constant brain chatter and we can rejoice and laugh at how similar we actually all are.

DON'T OVERTHINK IT. ORDER NOW.

‘Those in the know claim Michael K disembarked from a diesel-smoke-spewing truck one overcast morning, looked around, and without missing a beat, chose a spot where he set down a small bucket (red, burnt and disfigured) that contained an assortment of seedlings, some fisherman’s twine and a rudimentary gardening tool – probably self-made.’

How is it that a character from literary fiction can so alter the landscapes he touches, even as he – in his self-imposed isolation – seeks to avoid them? How is it that Michael K, bewildered and bewildering, can remain so fragile yet so present, so imposing without attempting to be so? In this response to JM Coetzee’s classic masterpiece, Life & Times of Michael K, Nthikeng Mohlele dabbles in the artistic and speculative in a unique attempt to unpack the dazed and disconnected world of the title character, his solitary ways, his inventiveness, but also to show how astutely Michael K holds up a mirror to those whose paths he inadvertently crosses. Michael K explores the weight of history and of conscience, thus wrestling the character from the confines of literary creation to the frontiers of artistic timelessness.

Academic Literacy is an essential tool for people moving into the tertiary phase of education, to support the achievement of their goals. It covers all the necessary academic skills and competencies for constructive and successful study – not only reading, writing, listening and verbal communication, but also critical thinking, possibly the core skill needed at this level of study. Other skills it aims to develop are: understanding and engaging in academic study; vocabulary; reading for study purposes; argument; paraphrasing and summarising; writing paragraphs; assignment writing; and preparing for examinations.

Academic Literacy will help you cope with the reading and writing demands of further and higher education. It will also help you be more knowledgeable about yourself, your aspirations, career goals, and how to manage your time and stress more effectively.

New to the 3rd edition:

• An updated and expanded chapter on developing vocabulary and using dictionaries
• Renewed focus on critical thinking and reflective writing
• A refreshed chapter on writing paragraphs, including reflection on constructing effective paragraphs
• Supplemental text on assignment writing and referencing.

This is more than a book. This is a blazing voyage.

Growing up in apartheid-era Chatsworth, Kumi Naidoo tells how his mother’s suicide when he was just 15 years old acted as a catalyst for his journey into radical action against the apartheid regime. In this revelatory and intimate story, Kumi describes his political awakening, and his experiences as a young community organiser and underground ANC activist during the 1980s.

His grief and anger became fuel for his efforts to help liberate South Africa and to build a better world.

Best friends and sisters, the four Padvano girls are thought of as inseparable by everyone in their close-knit Chicago neighbourhood.

Julia, the eldest, is a planner. Sylvie, the dreamer, is happiest with her nose in a book and imagines a life for herself other than the expected path of wife and mother. Cecelia and Emmeline, the twins, are the artist and the caregiver. From childhood, the four sisters complete each other. But when Julia falls in love with William Walters, their lives change. As William falls into darkness, it is Sylvie, not Julie, who steps in to help.

Spanning decades and generations, Hello Beautiful captures what it means to be a family -- the joy and tragedy, the deep trust and devastating betrayals. Split apart by stubbornness and heartbreak, the Padavano family scatters across the country. Will the love and loyalty that once rooted them be strong enough to draw them back together?

The aim of this work remains to set out the basic principles of South African private law systematically, in clear unmistakable language, and as comprehensively as is possible in a single volume. Over the years, Wille's principles has appealed to judges, practitioners and students alike, and this edition is also written with the needs of these groups in mind. This edition, of which Dale Hutchison was general editor, was a notable success in this regard, and we have sought to follow its example of balancing the retention of the basic structure of the work with innovation in the treatment of its subject matter and the dissemination of original research. We have nevertheless as far as possible maintained the very useful practice in previous editions of citing the older, original authority for a proposition alongside contemporary sources. Many of the changes were necessitated or inspired by the Constitution, which has radically altered the foundations of our legal system. The impact of the Bill of Rights on private law has been significant and is growing, via both the horizontal application of fundamental rights and their legislative implementation and elaboration. This is reflected in the structure and content of the new introductory general part as well as in the text of virtually every chapter. Importantly, the constitution has given new prominence to indigenous customary law, and in this edition we have sought, where possible in and relevant for a work of this nature, to reflect its status as equal partner of the common law. This has led to major changes in almost all of the chapters on Persons and the Family. The frequency of far-reaching judicial changes to the law combined with the uncertainties of legislative timetables to necessitate several significant revisions during the final stages of preparation for publication.

The ninth studio album from acclaimed singer-songwriter Lana Del Rey, comprising 16 tracks and interludes with features including Father John Misty, Tommy Genesis, Jon Batiste, Bleachers and more.

Challenging Western depictions, this consideration of Moscow’s post-Cold War Africa policy takes into account both African and Russian decisionmakers.

Three decades after the Soviet Union’s collapse, Russia has transformed from a fringe player to a resurgent great power in Africa. The October 2019 Russia-Africa Summit in Sochi highlighted the appeal of Russia’s normative agenda, the ubiquity of Russian military technology, and the breadth of Moscow’s presence on the continent. Beneath the pageantry, a darker side of Russia’s African resurgence looms large. From Libya to Madagascar, Russia has used sinister tactics to expand its influence, such as private military contractors, shadowy mining and energy deals with authoritarian regimes, and election interference campaigns.

This book presents a chronological examination of Russia’s post-Cold War foreign policy towards Africa, and outlines the factors that have enabled and impeded the growth of its influence. It pays special attention to the non-material factors behind this rising power; the domestic drivers of Russian decision-making; Moscow’s relationships with fellow external powers; and African perspectives on Russia’s geopolitical role. Samuel Ramani’s analysis cites extensively both Russian-language media and academic sources, and his own interviews with Russian and African elites. His fascinating study challenges popular depictions of Russia as an opportunistic anti-Western actor, instead emphasising Moscow’s strategic commitment to Africa and the endurance of historical memory.

Courageous, yet contested, Bulelani Ngcuka has always stood up for what he believes in. His decision in 2003 as National Director of Public Prosecutions not to prosecute then deputy president, Jacob Zuma, is a decision he still stands by to this day.

In this sweeping biography, based on many hours of interviews with Ngcuka, author Marion Sparg uncovers the roots of his fearless activism and tells his side of the story. She goes back in time to his modest beginnings in the Eastern Cape, to his lawyering years with the formidable Griffiths Mxenge, his various periods of detention, exile, and his homecoming.

Ngcuka played a critical role in establishing the National Prosecuting Authority, the elite crime-busting unit the Scorpions, and other mechanisms to tackle the country’s crime and corruption problems. Soon he faced one of his most difficult tasks – confronting former comrades who had become involved in illegal activities.

The Sting in the Tale is a first-hand account of our most recent legal and political history. It is also an intriguing story about political manoeuvrings, bombings and hijackings, urban-terror and “whispering” campaigns, lies, murder, alleged spies, intrigue, family, and love.

It's OK to be angry about capitalism. It's OK to want something better. Bernie Sanders takes on the 1% and speaks blunt truths about a system that is fuelled by uncontrolled greed, and rigged against ordinary people. Where a handful of oligarchs have never had it so good, with more money than they could spend in a thousand lifetimes, and the vast majority struggle to survive. Where a decent standard of living for all seems like an impossible dream.

How can we accept an economic order that allows three billionaires to control more wealth than the bottom half of our society? How can we accept a political system that allows the super-rich to buy elections and politicians? How can we accept an energy system that rewards the fossil fuel corporations causing the climate crisis? How can we let it happen any longer? We must demand fundamental economic and political change. This is where the path forward begins.

It's OK To Be Angry About Capitalism presents a vision of what would be possible if the political revolution took place. If we would finally recognize that economic rights are human rights, and work to create a society that provides them. This isn't some utopian fantasy; this is democracy as we should know it. Is it really too much to ask?

The new South Africa cannot be understood without a knowledge of the history of the UDF and its role in the transition to democracy. As Professor Gail Gerhart has written, "Without the UDF, the politics of the contemporary ANC would have been entirely different, its accession to power more difficult, and the character of its subsequent actions undoubtedly both different and probably much less successful. The UDF was far more than a John the Baptist to the ANC's second coming: it was actually the mechanism through which the ANC, in exile for 30 years, effected its successful return, adaptation and reintegration as South Africa's post-apartheid government."

This is a major study of an organisation that transformed South African politics in the 1980s. By co-ordinating popular struggles on the ground and promoting the standing of the African National Congress, the UDF played a central role in the demise of apartheid and paved the way for South Africa's emergence as a democracy.

Based on extensive documentary and interview sources, this title traces the UDF's birth, career and dissolution. It is a remarkable tale of strategic and tactical decision-making: of how opponents of apartheid made choices that helped to seal the fate of white domination whilst avoiding the general bloodbath that always threatened.

This guide is written with love and care by a palliative nursing sister to help ease the journey for patients and their loved ones.

This book offers mindful advice for patients and their loved ones on navigating the cancer journey – from the time of diagnosis to remission or terminal stages – armed with appropriate information and emotional support. It covers the practical aspects of cancer treatment in a simple, comprehensive way – from medical aids, treatments and side effects to nutrition, complementary therapies and caring for a loved one. It also addresses questions and fears, what to say and do, and how to deal with a terminal diagnosis.

Amongst this, you will also find stories of how others experienced and managed their cancer journey.

In June, 1954, eighteen-year-old Emmett Watson is driven home to Nebraska by the warden of the juvenile work farm where he has just served fifteen months for involuntary manslaughter.

With his mother long gone, his father recently deceased, and the family farm foreclosed upon by the bank, Emmett plans to pick up his eight-year-old brother Billy and head to California to start a new life.

But when the warden drives away, Emmett discovers that two friends from the work farm have stowed away in the trunk of the warden's car. They have a very different plan for Emmett's future, one that will take the four of them on a fateful journey in the opposite direction - to New York City.

Bursting with life, charm, richly imagined settings and unforgettable characters, The Lincoln Highway is an extraordinary journey through 1950s America from the pen of a master storyteller.

South Africa stands at the edge of a precipice. Almost thirty years after its first democratic election, poor policy and rampant corruption have left the country standing on the brink of becoming a failed state. In this thought-provoking book, Bronwyn Williams interviews a diverse group of public intellectuals, business leaders, and political mavericks to discuss tangible ways South Africa can rescue itself from itself. Through a series of illuminating conversations, a group of independent thinkers explore the root causes of South Africa’s problems and offer insightful – and radical – ways of how to solve them.

From addressing land reform and economic development to rooting out corruption and overhauling political institutions, the conversations in this book come together as a roadmap towards a better South Africa that leaves no one behind. While the challenges facing the young democracy are immense, these experts provide hope and inspiration towards productive actions we can take together to build a brighter future.

For anyone interested in understanding the complex issues facing South Africa today and how they can be addressed, Rescuing Our Republic is essential reading. It is a powerful reminder that the fate of a nation is not predetermined; that individuals, citizens and corporations still have powerful agency and that when that agency is directed towards the right ideas and actions, South Africa can still realise its full potential.

LIST OF INTERVIEWEES:

• Why nations succeed with Dr Adrian Saville
• Measuring what matters with Malcolm Ray
• The promise of Africa beyond borders with Dr Débísí Àràbà
• An antidote to the tragedy of the commons with Wandile Sihlobo
• Property is a big deal with Lars Doucet
• Democratisation of ownership with Charles Savage
• The economic importance of optimism with Bruce Whitfield
• Good neighbours with Giulietta Talevi
• The perpetual struggle for democracy with Justice Malala
• A new vision for South Africa with Songezo Zibi
• Beyond the Constitution with TK Pooe

Ruth's life is a journey of transformation. As you follow Ruth's life in Rise Strong: Finding your Purpose in Life's Crises, you will discover the hope available to every woman.

Although Ruth's story is full of collisions, she never lets her past define her. Instead, the most painful time in her life turns out to be her most pivotal and leads her to a destiny more wonderful than she could ever have imagined.

For many women, the struggles and disappointments they experience keep them from being their true selves and becoming who they could be.

Kort nadat haar verloofde haar met haar vrouebaas verkul het, ontmoet Marike haar droomman. Brett is aantreklik, skatryk, en ‘n beroemde draaiboekskrywer. Daar is net een probleem: Sy is met ‘n kontrak aan hom verbind, een wat dit duidelik stel dat sy nie op hom verlief mag raak nie, maar dat sy mildelik vergoed sal word om sy minnares en muse te word.

Hoe moeilik kan dit tog wees? Veral noudat sy besluit het om mans vir altyd af te sweer, en wild en wragtig in die oomblik te leef. Maar die hart sluit sy eie kontrakte, ongeag wat die verstand vir haar voorsê.

Soos wat Marike meer tyd saam met die enigmatiese Brett deurbring, vat vonke tussen hulle vlam. Totdat hulle terugkeer van ‘n stomende vakansie in Mauritius en hulself in ‘n uiters netelige posisie bevind – en in ‘n kontrak van ‘n heel ander aard.

When you've got a house to die for, be careful who you let in.

Addison Square is one of the most desirable addresses in London. But behind the bright white facades, darkness lurks . . .

Colette spends a lot of her time at Addison Square. She knows the place and the people better than anyone. But the wealthy residents she works for can barely remember her name. Which is unfortunate, because Colette knows all about them.

She sees all their secrets.

Even the ones they'd kill to protect.

In Rudie se eerste Kassie Kasselman-roman, Slagyster, ontmoet ons vir Carl Bester, gevalle oudspeurder. In Vloek is Carl terug. Hy kan na SA kom – sy bannelingstatus uitgewis, teen ’n prys. “Ons vergeet jou sondes in ruil vir ’n teenprestasie,” sê sy nuwe werkgewer. Hy moet ’n lykbesaaide saak van internasionale belang help ontrafel. Nou sal hy weer soos ’n volbloedspeurder moet redeneer om dié saak saam met ’n spul rookies op te los.